Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$97K - $109K *

Join a team that's redefining customer engagement by providing technical expertise and tailored solutions during the pre-sales process. Collaborate with sales and services to ensure seamless transitio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Partner with us to enhance executive talent strategies through data-driven insights, ensuring effective succession planning and leadership development. Leverage your expertise in talent management pla...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$131K - $198K *

Drive project success by leading cross-functional teams in solution development, implementation, and issue management. Ensure alignment with business goals while managing schedules, budgets, and staff...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $156K *

Lead the design and configuration of business systems for Epic Beaker/EpicCare Link. Serve as a primary support contact, mentor junior analysts, and drive continuous improvement in workflows and techn...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $160K *

Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$65K - $101K *

Empower your skills to enhance user experience by developing self-service knowledge solutions, analyzing data for impactful insights, and optimizing AI chatbot content to resolve customer inquiries in...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $170K *

Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $90K *

Collaborate with cross-functional teams to drive integrated AV system projects, ensuring effective communication and support between business units and development teams while managing on-site testing...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate software security through analysis, development, and vulnerability management, ensuring application safety and enhancing user experience in a dynamic call center environment while collaboratin...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$96K - $132K *

Transform sales operations by leveraging your analytical expertise to enhance CRM processes, optimize compensation programs, and drive actionable insights for a high-performing commercial organization...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...

Phoenix, AZRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Build robust software solutions by developing application and test code, while steering implementation decisions in a collaborative Agile environment. Contribute to complex architectures using modern...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...

Georgia, USRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in providing strategic risk management solutions for high-profile clients. Drive growth and profitability while mentoring teams and influencing market trends through expert knowledge a...

Solon, OHRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$104K - $153K *

Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive analytics initiatives that connect Paid Media performance to full-funnel outcomes. Collaborate with cross-functional teams to design measurement frameworks, optimize data models, and provide act...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Shape the future of workforce analytics by modernizing data management, reporting, and visualization. Collaborate with leaders to enhance decision-making through insightful dashboards and automated re...

Chattanooga, TNRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$64K - $173K *

Unlock potential by developing and maintaining databases and analytical tools to support Actuarial, Finance, and Medical Economics. Collaborate across teams to deliver solutions that meet diverse orga...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$105K - $125K *

Transform coding quality and efficiency as a senior expert in radiology coding. Collaborate with cross-functional teams to enhance processes, provide guidance, and drive best practices, ensuring excep...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Transform client interactions by leading collaborative discussions to gather requirements, create documentation, and support modernization efforts. Drive innovative solutions in the transition to Gene...

Seattle, WARemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a team that's dedicated to advancing clinical data programming in oncology. Leverage your expertise to develop SAS programs, ensure data integrity, and collaborate with cross-functional teams to...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.