Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$97K - $109K *
Join a team that's redefining customer engagement by providing technical expertise and tailored solutions during the pre-sales process. Collaborate with sales and services to ensure seamless transitio...
1 week ago
Senior Analyst, Executive Talent Management
$95K - $115K *
Partner with us to enhance executive talent strategies through data-driven insights, ensuring effective succession planning and leadership development. Leverage your expertise in talent management pla...
1 week ago
Manager IT Engineering- Major Incident Management
$131K - $198K *
Drive project success by leading cross-functional teams in solution development, implementation, and issue management. Ensure alignment with business goals while managing schedules, budgets, and staff...
1 week ago
Senior Application Analyst - Epic Beaker/EpicCare Link
$78K - $156K *
Lead the design and configuration of business systems for Epic Beaker/EpicCare Link. Serve as a primary support contact, mentor junior analysts, and drive continuous improvement in workflows and techn...
2 weeks ago
Lead Specialist, Technical Architect
$150K - $160K *
Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...
1 week ago
$110K - $130K *
Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...
1 week ago
$110K - $160K *
Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...
1 week ago
Knowledge Center Tier 0 / Knowledge Analyst
$65K - $101K *
Empower your skills to enhance user experience by developing self-service knowledge solutions, analyzing data for impactful insights, and optimizing AI chatbot content to resolve customer inquiries in...
3 weeks ago
$120K - $170K *
Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...
2 days ago
$75K - $90K *
Collaborate with cross-functional teams to drive integrated AV system projects, ensuring effective communication and support between business units and development teams while managing on-site testing...
1 week ago
SOFTWARE SECURITY ANALYST/DEVELOPER - ACS WEB
$110K - $130K *
Elevate software security through analysis, development, and vulnerability management, ensuring application safety and enhancing user experience in a dynamic call center environment while collaboratin...
4 weeks ago
Senior Sales Operations Analyst
$96K - $132K *
Transform sales operations by leveraging your analytical expertise to enhance CRM processes, optimize compensation programs, and drive actionable insights for a high-performing commercial organization...
3 days ago
Global Solution Consultant - Sophis
$110K - $130K *
Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...
3 weeks ago
Corrections Technical Solutions Sr Consultant
$95K - $115K *
Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...
Yesterday
$95K - $115K *
Build robust software solutions by developing application and test code, while steering implementation decisions in a collaborative Agile environment. Contribute to complex architectures using modern...
4 weeks ago
Senior Field Service Technician-1
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...
Today
$125K - $150K *
Lead the charge in providing strategic risk management solutions for high-profile clients. Drive growth and profitability while mentoring teams and influencing market trends through expert knowledge a...
1 week ago
Senior Workforce Solutions Engineer
$104K - $153K *
Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...
3 days ago
$110K - $130K *
Drive analytics initiatives that connect Paid Media performance to full-funnel outcomes. Collaborate with cross-functional teams to design measurement frameworks, optimize data models, and provide act...
Reposted 1 week ago
Workforce Analytics Consultant
$80K - $95K *
Shape the future of workforce analytics by modernizing data management, reporting, and visualization. Collaborate with leaders to enhance decision-making through insightful dashboards and automated re...
Today
Senior Analyst, Application Developer
$64K - $173K *
Unlock potential by developing and maintaining databases and analytical tools to support Actuarial, Finance, and Medical Economics. Collaborate across teams to deliver solutions that meet diverse orga...
Today
$105K - $125K *
Transform coding quality and efficiency as a senior expert in radiology coding. Collaborate with cross-functional teams to enhance processes, provide guidance, and drive best practices, ensuring excep...
3 days ago
$80K - $110K *
Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...
2 days ago
Contact Center Business Analyst (Remote)
$90K - $110K *
Transform client interactions by leading collaborative discussions to gather requirements, create documentation, and support modernization efforts. Drive innovative solutions in the transition to Gene...
4 weeks ago
$95K - $115K *
Join a team that's dedicated to advancing clinical data programming in oncology. Leverage your expertise to develop SAS programs, ensure data integrity, and collaborate with cross-functional teams to...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.