*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*
Business Analyst - Genesys Cloud CX Transformation
Looking for a proactive, client-facing BA who can independently lead requirement discussions and bridge business and technical teams.
Experience: 5+ Years
Role: Drive requirements gathering, client workshops, BRD/FRD creation, process mapping, and UAT support for contact center modernization projects involving migration from Avaya/Cisco to Genesys Cloud CX, including IVR, IVA, Voice AI, routing, reporting, and integrations.
Must-Have Skills:
• Business Analysis (BRD, FRD, User Stories, Process Flows)
• Genesys Cloud CX knowledge
• Contact Center domain experience
• IVR / IVA / Conversational AI understanding
• Client & stakeholder management
• Agile delivery experience
• Strong communication and documentation skills
Preferred:
• Avaya/Cisco to Genesys migration experience
• Exposure to AI tools and automation initiatives
