Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $130K *

Transform customer support by leveraging AI tools to enhance troubleshooting and improve resolution times. Collaborate with cross-functional teams to ensure platform stability and deliver exceptional...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of employee engagement by analyzing survey data, advising organizations, and guiding strategic action plans. Collaborate with HR leaders to enhance employee experiences and drive enga...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$93K - $114K *

Engineer robust applications that integrate multiple databases and systems via APIs, enhancing customer interactions and automating workflows. Drive the project from design to deployment, ensuring sec...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$199K - $235K *

Join a team that's dedicated to enhancing software deployment and system stability in high-performance computing environments. You'll lead orchestration efforts, ensuring secure and reliable operation...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$199K - $235K *

Champion software deployment orchestration and system stability in high-performance computing environments, ensuring reliable, secure deployments while collaborating with operations teams to enhance l...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $194K *

Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$121K - $195K *

Advance your career by developing innovative thermal management and socketing solutions for cutting-edge ASIC products in hyperscale data centers. Collaborate with engineers to enhance designs and dri...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$116K - $156K *

Lead the design and implementation of enterprise networking solutions, driving upgrades and automation initiatives. Collaborate with teams to optimize performance and enhance customer success through...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a team that's redefining customer engagement through technical leadership. Drive security transformations, build C-level relationships, and ensure value realization across complex enterprise envi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $278K *

Transform IT infrastructure services by ensuring operational excellence, risk management, and compliance with SLAs. Leverage your expertise to enhance system performance and continuity, driving innova...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$154K - $278K *

Optimize IT infrastructure services by managing operations, evaluating metrics, and ensuring compliance with SLAs. Lead risk assessments and maintain system performance while supporting disaster recov...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$85K - $146K *

Join a team that's dedicated to enhancing quality and reliability in semiconductor manufacturing. Drive cross-functional initiatives, lead quality improvements, and ensure customer satisfaction throug...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$94K - $150K *

Empower innovation by leading the design of advanced optical fiber sensing systems. Collaborate across teams to translate complex requirements into integrated solutions, ensuring optimal performance a...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a team that's designing and developing robust Java applications using Agile methodologies. You’ll contribute to building APIs, data models, and enhancing legacy systems while collaborating closel...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$118K - $219K *

Unlock potential by designing and planning advanced network communication systems. Collaborate on hardware and software selection, conduct testing, and evaluate new technologies to enhance network cap...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Join us to drive client success by rapidly translating needs into actionable solutions. Collaborate with sales and technical teams to deliver innovative, client-focused architectures that align with b...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $182K *

Join a dynamic team to optimize cloud infrastructure and enhance software delivery. Collaborate with cross-functional teams to ensure reliable operations and security across digital platforms in the A...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Lead the US Cloud Technical Lead service, ensuring high-quality technical leadership and service performance while managing capacity and fostering continuous improvement across the customer lifecycle...

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $155K *

Drive the design and implementation of custom heavy tooling for innovative fusion energy systems, collaborating with cross-functional teams to ensure safe and efficient hardware integration from conce...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Innovate secure agentic workflows for mission-critical GEOINT systems. Collaborate with diverse teams to design, integrate, and deploy applications that enhance operational efficiency and automate pro...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Architect innovative datacenter solutions, optimizing AI infrastructure and performance. Collaborate with high-profile clients to enhance power and thermal management, driving advancements in liquid c...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Champion innovation in large-scale AI infrastructure by optimizing solutions for high-profile customers. Drive architecture from server to data center, focusing on power efficiency and advanced coolin...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Transform advanced photonic device manufacturing by leading wafer thinning, backside processing, CMP, and thermal technologies. Collaborate with cross-functional teams to optimize processes and ensure...

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.