Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$129K - $177K *
Shape the future of developer tooling by leading strategy and governance for an enterprise ecosystem. Collaborate with cross-functional teams to enhance developer experience, drive automation, and ens...
2 days ago
Account Director, Business Development (Central Labs) US - Boston
$95K - $158K *
Join a team that's dedicated to driving client acquisition and retention in the small and mid-sized pharmaceutical market. Manage relationships, develop strategies, and achieve sales targets while col...
1 week ago
Lead Subject Matter Expert (Quality Assurance & Control) - Rolling Stock Engineering
$182K - $212K *
Lead quality assurance efforts in rolling stock engineering, overseeing vehicle procurement and rebuilds. Collaborate with teams to ensure high standards and timely delivery while supervising inspecti...
4 days ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
1 week ago
Senior Solution Consultant, Cloud Platform and AI
$120K - $145K *
Transform customer experiences by delivering expert guidance on Atlassian Cloud and AI solutions. Collaborate with clients to solve complex challenges, drive value realization, and expand service oppo...
3 weeks ago
Senior Counsel, Americas Employment
$196K - $364K *
Lead the charge in shaping employment law strategy across the Americas. Collaborate with cross-functional teams to provide legal guidance on compliance, employee relations, and litigation management...
2 weeks ago
Solutions Engineer (Remote - Chicago)
$150K - $190K *
Partner with us to drive innovative solutions as a key technical resource, enhancing customer engagement through demos, POCs, and collaboration across teams to deliver exceptional value in observabili...
1 week ago
Deputy Design Manager I, Data Centers - Remote (U.S.)
$95K - $115K *
Drive project success by supporting design management for data center projects. Collaborate across disciplines, manage documentation, and enhance communication to ensure timely delivery and client sat...
2 weeks ago
Deputy Design Manager I, Data Centers - Remote (U.S.)
$95K - $115K *
Drive your career with a dynamic role supporting data center projects from planning to execution. Collaborate with global teams, enhance project coordination, and grow into a leadership position while...
2 weeks ago
Deputy Design Manager I, Data Centers - Remote (U.S.)
$95K - $115K *
Drive the success of complex data center projects by supporting design managers in coordination, documentation, and delivery. Collaborate with global teams, enhance project management skills, and cont...
2 weeks ago
Cloud Architect, Product Management
$164K - $246K *
Collaborate with cross-functional teams to translate cloud requirements into actionable product strategies, ensuring technical excellence and successful implementations in complex environments...
3 days ago
Head of GTM Enablement (remote East Coast)
$150K - $180K *
Play a key role in driving GTM enablement across the revenue organization. Lead strategy and execution for AEs, SEs, SDRs, and Customer Success, ensuring effective sales processes and methodologies to...
2 weeks ago
Principal Consulting AWS Architect
$156K - $240K *
Innovate solutions at the intersection of cloud technology and engineering. Lead AWS projects, mentor teams, and drive best practices while ensuring delivery excellence across multiple client engageme...
2 weeks ago
Offensive Security Technical Lead
$105K - $231K *
Drive offensive security initiatives by leading penetration testing and red-team efforts. Own complex technical engagements, ensuring robust assessments and impactful remediation strategies for federa...
Reposted 1 week ago
$100K - $120K *
Drive partner success by developing key relationships and executing strategic business plans in the Latin America region, enhancing revenue through effective channel programs and collaboration with sa...
2 weeks ago
Senior Field Service Technician
$68K - $109K *
Deliver exceptional service by executing technical tasks, enhancing customer satisfaction, and driving operational improvements in critical power equipment. Collaborate with teams to ensure quality st...
2 days ago
Senior Field Service Technician
$83K - $133K *
Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...
2 days ago
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. Leverage your expertise to enhance customer satisfaction and operational efficiency while ensuring...
2 days ago
Senior Field Service Technician
$68K - $109K *
Empower customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
2 days ago
Senior Field Service Technician
$83K - $133K *
Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
3 days ago
Senior Field Service Technician
$83K - $133K *
Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...
Reposted 1 week ago
Senior Field Service Technician
$83K - $133K *
Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...
3 weeks ago
Senior Field Service Technician
$83K - $124K *
Contribute to the success of electrical power distribution projects by providing exceptional field service, troubleshooting, and maintenance. Collaborate remotely and on-site to enhance system perform...
4 weeks ago
$85K - $94K *
Partner with us to transform enterprise communication solutions through migrating to Microsoft Teams Voice. You'll drive technical initiatives, support voice infrastructure, and optimize services to e...
Reposted 2 weeks ago
Senior Financial Analyst (Product & Delivery)
$100K - $120K *
Drive financial excellence by integrating and analyzing revenue and expense forecasts, ensuring alignment across functions. Collaborate with FP&A teams to deliver actionable insights and support strat...
2 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.