Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Technical Program Manager (TPM)
$115K - $145K *
Engineer innovative systems and processes to enhance product delivery, ensuring cross-functional teams operate efficiently and effectively. Drive execution, manage stakeholder alignment, and facilitat...
1 week ago
Director, Field Sales Engineering
$191K - $239K *
Lead the development and growth of a Sales Engineering team focused on new product incubation, driving adoption and revenue through strategic customer engagements and cross-functional collaboration to...
Reposted 2 weeks ago
Technical Product Manager (Spectrum Dominance)
$180K - $220K *
Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...
6 days ago
Senior FullStack Engineer - Grafana Cloud Observability| Canada | Remote
$164K - $197K *
Empower developers to enhance observability through robust cloud integrations, utilizing modern technologies in a collaborative remote environment. Contribute to open source tools while delivering imp...
Reposted 3 weeks ago
Senior Revenue Enablement Manager, Pre-Sales
$115K - $150K *
Shape the future of sales enablement by driving AI-assisted programs and coaching tools. Collaborate cross-functionally to enhance pipeline creation and conversion, ensuring sales teams are equipped f...
4 days ago
Account Executive, Platform - Medium Enterprise Diversified Industries
$130K - $195K *
Transform enterprise sales by engaging CIOs and CTOs, leading complex sales cycles, and connecting technology strategies to measurable business outcomes. Collaborate with cross-functional teams to dri...
5 days ago
Enterprise Customer Success Manager, DX
$121K - $191K *
Partner with us to drive engineering transformation by managing customer success throughout the implementation and renewal process, ensuring high product utilization and alignment with business goals...
6 days ago
$100K - $120K *
Develop user-facing features and improve systems by leveraging software architecture, APIs, and cloud technologies. Collaborate with cross-functional teams to deliver reliable, maintainable solutions...
3 weeks ago
$150K - $225K *
Drive the development of automated data systems, enhancing data quality and engineering workflows. Collaborate with teams to optimize data storage and performance, ensuring compliance and operational...
3 weeks ago
$90K - $118K *
Elevate the quality of software by designing automated testing frameworks and integrating AI tools for enhanced efficiency and accuracy. Collaborate cross-functionally to ensure smooth delivery of hig...
3 weeks ago
Principal Engineer - Network (Remote)
$195K - $290K *
Oversee the design and evolution of global backbone architecture, driving initiatives in traffic engineering, capacity planning, and network automation. Collaborate with stakeholders to ensure strateg...
2 weeks ago
Territory Sales Manager - GCG Connectivity & Power Solutions - Southeastern US
$110K - $120K *
Drive business growth by managing key accounts in the Southeast region. Collaborate with sales teams to create strategies, enhance client relationships, and deliver market insights while ensuring a cu...
4 weeks ago
Technical Lead - Ruby / Ruby on Rails
$120K - $165K *
Join a team that's committed to modernizing federal software systems. Lead technical discussions and drive the development of scalable applications using Ruby and Rails in a collaborative environment...
Reposted 4 weeks ago
Automated Test Engineer, Manager (Remote US)
$108K - $184K *
Unlock your potential as you lead an Automated Test Team, enhancing cloud applications and AI capabilities. Drive quality through strategic testing, CI/CD integration, and collaboration with developer...
3 days ago
Senior Software Engineer - Grafana Search & Storage | US | Remote
$154K - $185K *
Join our dynamic team to develop next-gen storage solutions, enhancing Grafana's App Platform. Collaborate on innovative features, drive projects from ideation to operations, and contribute to an open...
5 days ago
Senior Commercial Counsel - Enterprise West (Canada-Remote)
$168K - $231K *
Shape the future of our legal team by leading enterprise negotiations and streamlining contracting processes. Collaborate with diverse stakeholders to drive impactful initiatives and support our growt...
1 week ago
Software Engineer - Full Stack
$110K - $130K *
Contribute to innovative digital platforms by developing scalable, secure, and high-performing applications. Drive efficiency and enhance customer outcomes through full-stack development, cloud archit...
2 weeks ago
Software Engineer - Full Stack
$110K - $130K *
Engineer scalable, secure digital platforms that enhance product delivery and operational efficiency. Drive end-to-end development across web frontends, APIs, and microservices while ensuring complian...
3 weeks ago
Senior Product Manager, Switchboard
$139K - $235K *
Transform customer infrastructure management by owning the product vision and roadmap for a key control plane. Collaborate with engineering to enhance user experience and operational efficiency, drivi...
3 days ago
Sr. Security Engineer (Remote)
$110K - $130K *
Develop and enhance security systems through analytics and reporting. Manage access, respond to inquiries, and ensure operational support during on-call shifts. Collaborate across teams to drive secur...
3 weeks ago
$80K - $95K *
Champion customer satisfaction by executing maintenance and service solutions, coordinating logistics and support activities, with a focus on continuous improvement and operational excellence in a dyn...
3 weeks ago
$80K - $95K *
Champion customer service excellence by managing maintenance activities and solutions on-site. Leverage technical expertise to enhance support for diverse services, ensuring effective execution and ti...
3 weeks ago
$74K - $125K *
Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...
2 weeks ago
$175K - $243K *
Engage with enterprise merchants to architect scalable solutions, leveraging technical expertise and collaboration across teams. Drive pre-sale activities, build trust, and influence product developme...
1 week ago
$136K - $203K *
Engage with enterprise merchants to design and implement scalable solutions, leveraging your technical expertise and communication skills. Collaborate cross-functionally to drive business success and...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.