Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$105K - $150K *

Unlock potential by delivering technical solutions and presentations to customers, ensuring their needs are met through collaboration and innovative problem-solving in a dynamic, remote sales engineer...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $181K *

Drive the development of an innovative Excel plugin, integrating AI-driven market intelligence for financial professionals. Collaborate with teams to optimize performance and enhance user experience...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$132K - $181K *

Join a team that's redefining financial technology by integrating AI into Excel. You'll develop a powerful plugin that enhances decision-making for financial professionals, ensuring seamless performan...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$146K - $235K *

Elevate sales performance by leading a team of Regional Sales Excellence Leaders. Drive strategy, optimize processes, and foster a high-performing culture to enhance productivity and achieve revenue g...

Davidson, NCRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in transforming client challenges into innovative Salesforce solutions. Collaborate with stakeholders to design, demo, and scope projects, ensuring seamless transitions to delivery whi...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Staffing

$108K - $130K *

Design and develop scalable backend applications in a collaborative, remote environment. Engage with cross-functional teams to enhance software quality and mentor peers while ensuring high performance...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$56K - $114K *

Drive the development and support of applications and systems, ensuring quality and performance through coding, testing, and troubleshooting. Collaborate with teams to enhance software solutions and m...

Lansing, MIRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Develop and maintain robust infrastructure for a growing platform team, emphasizing reliability and scalability. Enjoy high autonomy while collaborating across functions to enhance developer experienc...

New York, NYRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$190K - $238K *

Champion provider growth by shaping strategies that enhance engagement and acquisition. Collaborate cross-functionally to create compelling messaging and drive impactful go-to-market initiatives, ensu...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Optimize energy solutions by leading technical projects, conducting site surveys, and collaborating with teams to deliver innovative, cost-effective strategies that enhance facility performance and su...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Accelerate growth by leading product marketing strategies that bridge development and customer needs. Drive market success through compelling narratives, deep market insights, and impactful go-to-mark...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $160K *

Elevate your career by leading the start-up and commissioning of critical power systems for large-scale data centers. Drive project success through effective planning, execution, and stakeholder manag...

Arizona, USRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $135K *

Join a team that's shaping the future of healthcare technology by designing and enhancing our build and delivery infrastructure. Collaborate with architects and developers to implement best practices...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Take ownership of diverse projects, leading cross-functional teams to ensure successful execution, from planning to closure. Drive innovation and efficiency while managing budgets and stakeholder comm...

Tennessee, USRemote

6 days ago

  •   Less than 5 years exp.  •   Transportation

$130K - $145K *

Lead the charge in driving client success and commercial growth by managing strategic relationships, identifying upsell opportunities, and ensuring client satisfaction across a diverse portfolio in th...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$102K - $154K *

Advance customer success by managing complex escalations, driving cross-functional improvements, and enhancing workflows. Lead high-severity issue resolution while fostering a structured, customer-cen...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by transforming spatial AI research into practical solutions that enhance user experiences for homebuyers and builders, driving innovation in generative floor plan capabilities within...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$104K - $166K *

Unlock the potential of automation by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and support a s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $160K *

Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...

Florida, USRemote

3 days ago

  •   5 - 7 years exp.  •   Staffing

$182K - $273K *

Inspire innovation as a Staff Product Marketing Manager bridging technical design and customer needs. Drive platform adoption through impactful messaging and competitive insights, enhancing market str...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's dedicated to ensuring the quality of complex data-driven applications through a blend of manual and automated testing, focusing on large datasets and data flows while collaborating...

Georgia, USRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $350K *

Transform complex AI research into scalable, reliable systems. Collaborate across teams to architect and enhance backend services, ensuring robust infrastructure for model training and data collection...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Engineer robust cloud and system solutions, ensuring seamless enterprise operations. Collaborate with cross-functional teams to maintain infrastructure, troubleshoot issues, and implement configuratio...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$164K - $226K *

Unlock operational excellence by driving cross-functional initiatives that optimize customer strategy and enhance business intelligence. Collaborate with leaders to streamline decision-making and supp...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $185K *

Unlock potential by leading the architecture and development of scalable core platform systems that process transactions and integrate with financial institutions globally. Drive innovation and mentor...

CanadaRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.