Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior Manager of Customer Success (Enterprise)
$160K - $175K *
Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...
Reposted 3 weeks ago
$90K - $110K *
Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...
4 days ago
Director Software Engineering - Central Security
$180K - $220K *
Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...
4 days ago
Lead AWS Cloud DevOps Engineer
$135K - $160K *
Drive the design and optimization of AWS cloud environments, leading migration strategies while fostering collaboration and technical excellence across DevOps teams. Shape the future of automation and...
3 weeks ago
Senior Software Engineer, Payments & Billing
$136K - $160K *
Contribute to innovative software solutions by collaborating with a dynamic team, solving customer challenges, and enhancing product functionality through effective coding and testing practices...
1 week ago
Director of Strategic Accounts - U.S. Southeast Education
$139K - $213K *
Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...
1 week ago
$65K - $101K *
Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...
3 weeks ago
Principal Customer Success Executive
$160K - $200K *
Drive customer success by leading strategic transformations and fostering C-suite relationships. Leverage ServiceNow expertise to enhance satisfaction, retention, and value delivery across complex, mu...
1 week ago
Software Engineering Manager- Eng and Data Platforms (Remote)
$135K - $160K *
Empower a talented engineering team by overseeing operations, mentoring staff, and aligning product vision with business needs. Drive high-impact initiatives in a fast-paced environment while promotin...
Reposted 3 days ago
$185K *
Accelerate software development by leading a team of engineers, driving technical strategy, and ensuring delivery of scalable, customer-focused solutions with operational excellence...
Reposted 3 weeks ago
$131K - $222K *
Shape the future of logistics by developing intelligent planning platforms that optimize freight movement. Collaborate with cross-functional teams to create scalable solutions that enhance supply chai...
1 week ago
Head of Product Marketing & Campaigns - CA (all genders)
$110K - $130K *
Empower our product marketing strategy by leading a dynamic team, driving impactful campaigns, and enhancing community engagement across diverse markets. Your expertise will shape our go-to-market exe...
1 week ago
$250K - $300K *
Accelerate progress at a forward-thinking company by leading a dynamic engineering team, fostering a culture of excellence while delivering innovative product features and driving technical growth. Co...
Reposted 3 weeks ago
Senior Information & Communication Technologies (ICT) Consultants
$108K - $130K *
Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...
1 week ago
Senior Account Executive | Global Technology | Large Enterprise
$101K - $140K *
Drive value delivery in a rich B2B sales environment, cultivating relationships with C-Level executives and ensuring client satisfaction. Manage complex sales processes and exceed targets within large...
1 month ago
$129K - $173K *
Join a team that's redefining API integration by leveraging your expertise to guide customers in automating service processes. Collaborate with technical sellers and enhance API adoption through effec...
3 days ago
Senior Field Controls Technician
$93K - $104K *
Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 1 week ago
Senior Software Engineer, Infrastructure, Google Distributed Cloud
$174K - $252K *
Lead the development of large-scale infrastructure solutions, optimizing cloud technologies and enhancing software products. Collaborate with teams to deliver mission-critical services for diverse cus...
1 week ago
$84K - $112K *
Lead the charge in optimizing network capacity and implementing innovative solutions. Collaborate across teams to ensure best-in-class service delivery while managing projects and driving strategic in...
1 week ago
$110K - $130K *
Transform the security landscape by integrating security practices into CI/CD pipelines and Kubernetes environments, ensuring robust protection for cloud-native applications, AI services, and infrastr...
Reposted yesterday
$75K - $158K *
Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...
1 week ago
$110K - $140K *
Pioneer GxP compliance in digital quality management, ensuring software and AI products meet regulatory standards. Collaborate with stakeholders to enhance quality processes and support audits, drivin...
1 week ago
Sr EHR Interface Engineer - Remote
$91K - $163K *
Join a team that's transforming healthcare technology by developing and implementing EMR interfaces. Leverage your expertise in integration and engineering to enhance system functionality and support...
2 days ago
$120K - $195K *
Engineer innovative solutions for Arista's EOS software, enhancing data center networks. Collaborate with cross-functional teams to design, implement, and debug features, ensuring high-quality softwar...
2 weeks ago
$125K - $150K *
Lead the charge in delivering innovative remedial systems design solutions. Collaborate with multidisciplinary teams, providing technical leadership and strategic direction for diverse environmental p...
Reposted 1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.