Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$91K - $152K *

Innovate solutions in a dynamic support setting, providing high-level diagnostics and operational guidance for global power generation systems, while ensuring 24/7 service excellence and immediate iss...

Longmont, CORemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$105K - $189K *

Engineer innovative electrical designs, ensuring compliance and safety for mission-critical power and cooling products. Collaborate cross-functionally to integrate systems, manage changes, and execute...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$135K - $160K *

Drive the development of advanced machine learning systems for autonomous trucks, leading a team in perception capabilities. Oversee the complete lifecycle from data requirements to deployment, ensuri...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Drive your career with a dynamic team focused on building innovative products that delight users. As a Product Manager, you'll lead impactful projects, collaborate closely with engineers, and shape th...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$175K - $200K *

Optimize our data infrastructure platform by enhancing automation, observability, and stability. Drive architectural changes to support long-term service requirements while ensuring high throughput an...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate customer success by driving technical sales in manufacturing sectors. Manage accounts, develop new business, and collaborate with distributors while traveling extensively in your territory to...

Salt Lake City, UTRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$163K - $297K *

Champion the development and execution of innovative digital product strategies across EMEA, enhancing consumer experiences and driving key performance indicators in a high-growth e-commerce environme...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $231K *

Empower security excellence by leading ServiceNow implementations, ensuring compliance with NIST and FedRAMP standards, and enhancing platform security through innovative governance and risk managemen...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $110K *

Drive upgrades and enhancements for clinical communication products, ensuring seamless integration and performance. Collaborate with cross-functional teams to resolve complex issues and improve proces...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$128K - $188K *

Drive your career with impactful technical sales in the medical device sector. Lead customer engagements, identify new business opportunities, and collaborate with cross-functional teams to enhance pr...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in delivering technical expertise for ProAV solutions, ensuring successful customer onboarding, advanced troubleshooting, and pre-sales support across the North Central U.S. while enga...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $282K *

Engineer high-quality software solutions, mentor team members, and drive architectural decisions in an AI-driven environment, ensuring excellence and collaboration across product development...

Salt Lake City, UTRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...

Puerto Rico, USRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Drive the design and optimization of AWS cloud environments, leading migration strategies while fostering collaboration and technical excellence across DevOps teams. Shape the future of automation and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $160K *

Contribute to innovative software solutions by collaborating with a dynamic team, solving customer challenges, and enhancing product functionality through effective coding and testing practices...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$139K - $213K *

Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive customer success by leading strategic transformations and fostering C-suite relationships. Leverage ServiceNow expertise to enhance satisfaction, retention, and value delivery across complex, mu...

Addison, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Empower a talented engineering team by overseeing operations, mentoring staff, and aligning product vision with business needs. Drive high-impact initiatives in a fast-paced environment while promotin...

Atlanta, GARemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$185K *

Accelerate software development by leading a team of engineers, driving technical strategy, and ensuring delivery of scalable, customer-focused solutions with operational excellence...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.