Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...

Puerto Rico, USRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Drive the design and optimization of AWS cloud environments, leading migration strategies while fostering collaboration and technical excellence across DevOps teams. Shape the future of automation and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $160K *

Contribute to innovative software solutions by collaborating with a dynamic team, solving customer challenges, and enhancing product functionality through effective coding and testing practices...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$139K - $213K *

Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive customer success by leading strategic transformations and fostering C-suite relationships. Leverage ServiceNow expertise to enhance satisfaction, retention, and value delivery across complex, mu...

Addison, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Empower a talented engineering team by overseeing operations, mentoring staff, and aligning product vision with business needs. Drive high-impact initiatives in a fast-paced environment while promotin...

Atlanta, GARemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$185K *

Accelerate software development by leading a team of engineers, driving technical strategy, and ensuring delivery of scalable, customer-focused solutions with operational excellence...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $222K *

Shape the future of logistics by developing intelligent planning platforms that optimize freight movement. Collaborate with cross-functional teams to create scalable solutions that enhance supply chai...

Eden Prairie, MNRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Empower our product marketing strategy by leading a dynamic team, driving impactful campaigns, and enhancing community engagement across diverse markets. Your expertise will shape our go-to-market exe...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$250K - $300K *

Accelerate progress at a forward-thinking company by leading a dynamic engineering team, fostering a culture of excellence while delivering innovative product features and driving technical growth. Co...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...

Arlington, VARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$101K - $140K *

Drive value delivery in a rich B2B sales environment, cultivating relationships with C-Level executives and ensuring client satisfaction. Manage complex sales processes and exceed targets within large...

Missouri, USRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$129K - $173K *

Join a team that's redefining API integration by leveraging your expertise to guide customers in automating service processes. Collaborate with technical sellers and enhance API adoption through effec...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$93K - $104K *

Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$174K - $252K *

Lead the development of large-scale infrastructure solutions, optimizing cloud technologies and enhancing software products. Collaborate with teams to deliver mission-critical services for diverse cus...

Cambridge, MARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $112K *

Lead the charge in optimizing network capacity and implementing innovative solutions. Collaborate across teams to ensure best-in-class service delivery while managing projects and driving strategic in...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform the security landscape by integrating security practices into CI/CD pipelines and Kubernetes environments, ensuring robust protection for cloud-native applications, AI services, and infrastr...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $140K *

Pioneer GxP compliance in digital quality management, ensuring software and AI products meet regulatory standards. Collaborate with stakeholders to enhance quality processes and support audits, drivin...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$91K - $163K *

Join a team that's transforming healthcare technology by developing and implementing EMR interfaces. Leverage your expertise in integration and engineering to enhance system functionality and support...

Eden Prairie, MNRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $195K *

Engineer innovative solutions for Arista's EOS software, enhancing data center networks. Collaborate with cross-functional teams to design, implement, and debug features, ensuring high-quality softwar...

Vancouver, BCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Lead the charge in delivering innovative remedial systems design solutions. Collaborate with multidisciplinary teams, providing technical leadership and strategic direction for diverse environmental p...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.