Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$190K - $210K *

Transform the owner activation journey by streamlining processes from agreement to live listing. Drive metrics on activation rates and retention while collaborating with teams to enhance onboarding ef...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$160K - $190K *

Transform your career by leading a dynamic sales team focused on driving revenue growth in North America technology accounts. Shape innovative go-to-market strategies and engage with executive leaders...

New York, NYRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Lead impactful product marketing initiatives across a fast-scaling health platform. You will shape messaging, execute go-to-market strategies, and drive cross-functional alignment to enhance member en...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $136K *

Join a team that's transforming healthcare by developing essential tooling and AI capabilities for engineers. This role spans software development, architecture, and collaboration in an Agile environm...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$92K - $115K *

Shape the future of Medium Voltage support by leading a dynamic team, enhancing customer satisfaction, and driving operational efficiency across regions. Collaborate with diverse teams to ensure top-t...

Cambridge, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Elevate your career by leading Azure Cloud infrastructure initiatives. Drive innovation through Terraform development, ensuring robust security and compliance while collaborating with cross-functional...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $220K *

Shape the future of software development by leading a dynamic team, driving innovation, and ensuring successful product delivery in a collaborative, agile environment focused on enhancing IT operation...

Texas, USRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $195K *

Empower enterprise clients by managing strategic relationships, driving revenue growth, and aligning solutions with business objectives. Lead cross-functional teams to deliver exceptional outcomes and...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $241K *

Lead the charge in architecting and enhancing AI systems that empower global journalism. Drive technical direction, ensure system scalability, and mentor engineers while shaping the future of content...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Champion the design and automation of virtualization platforms, ensuring secure, scalable services across diverse environments. Collaborate with cross-functional teams to enhance infrastructure effici...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $192K *

Strategize and lead the development of an AI-driven backend intelligence platform to enhance decision-making across complex operational systems, ensuring reliable and scalable outcomes in a dynamic an...

Fremont, CARemote

1 month ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive sales success by providing technical expertise and tailored solutions to clients in the Midwest. Collaborate with teams to enhance customer satisfaction and contribute to growth across diverse s...

Indianapolis, INRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $111K *

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Unlock growth by driving high-impact engagements with C-suite security leaders. Utilize cutting-edge sales tools and collaborate seamlessly with Account Executives to generate valuable pipelines and f...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Lead strategic customer relationships in Bankruptcy Risk, ensuring retention and growth. Collaborate with cross-functional teams to deliver tailored solutions, drive customer success, and enhance valu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$146K - $190K *

Transform security practices by leading red team operations and adversary simulations in cloud environments. Collaborate with cross-functional teams to enhance security posture, develop effective reme...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Drive innovative software solutions as a Senior Back-End Software Engineer, collaborating across domains to enhance systems and API architecture. Engage with diverse teams to deliver quality software...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that empowers customers to achieve their business goals through strategic guidance and hands-on support, enhancing their experience with our DevSecOps platform and driving long-term succes...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive US revenue growth through ownership of ARR and pipeline targets. Collaborate closely with leadership to expand our presence in the B2B AI space, leading full-cycle sales and building crucial par...

San Francisco, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $175K *

Drive complex security initiatives, mentor engineers, and lead investigations into high-impact incidents, focusing on AI/LLM security posture and compliance across multiple domains...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $120K *

Champion quality assurance by developing and maintaining automated test solutions. Collaborate with cross-functional teams to integrate testing into CI/CD pipelines, ensuring comprehensive coverage an...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $154K *

Drive your career by developing integrated power conversion solutions for diverse industries. Leverage your technical expertise to create innovative applications and enhance business opportunities in...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $240K *

Transform cloud platforms by leading teams to deliver seamless agentic workload solutions. Foster collaboration, drive innovation, and mentor engineers while shaping a culture of technical excellence...

Georgia, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate your career by designing and maintaining advanced IT infrastructure platforms, ensuring reliability and security. Collaborate with teams to optimize solutions, automate processes, and enhance...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $189K *

Drive modernization efforts by leading the implementation of Tenable architecture, collaborating with cross-functional teams to enhance compliance solutions for the Department of the Air Force, and en...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.