Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$90K - $110K *

Join a team that's dedicated to driving impactful sales initiatives by engaging IT leaders at Global 5000 companies. Your role will focus on generating qualified meetings, leveraging technology, and c...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by designing and implementing cloud security solutions. Collaborate with a skilled team to enhance incident response and drive continuous improvement in cybersecurity practices at...

Herndon, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$232K - $320K *

Champion the technical leadership of your district team, guiding them to deliver innovative cybersecurity solutions while fostering customer relationships and ensuring value realization from investmen...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $208K *

Champion cross-functional collaboration to drive product readiness and Go-to-Market success. Translate strategic goals into actionable plans, ensuring alignment and execution across teams for impactfu...

San Jose, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$173K - $231K *

Shape strategic direction into actionable priorities, driving cross-functional alignment and successful Go-to-Market execution for product launches and initiatives. Collaborate with stakeholders to ma...

San Jose, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Drive enterprise sales by building relationships with large dealership groups. Identify opportunities, navigate complex decision-making processes, and collaborate with internal teams to deliver tailor...

Des Moines, IARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...

Clearwater, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $260K *

Shape the future of software development by leading impactful engineering initiatives, mentoring talent, and driving innovation across diverse systems to enhance capabilities and organizational growth...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Analyze aerial data processing to create precise deliverables while collaborating with project leads. Ensure accuracy, troubleshoot issues, and maintain quality in various markets, driving successful...

Raleigh, NCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower accuracy in aerial data processing as you ensure reliable deliverables from LiDAR and imagery. Collaborate with stakeholders and lead quality control efforts to support project success and dri...

Overland Park, KSRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$128K - $214K *

Empower cross-functional teams to deliver complex technical programs, ensuring alignment with business goals. Lead planning, execution, and stakeholder communication while fostering a collaborative en...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$169K - $253K *

Transform operational technology by leading the design and implementation of scalable SCADA and telemetry solutions, ensuring secure data delivery and operational visibility across multi-site environm...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $140K *

Partner with us to ensure technical success for customers deploying AI and GPU workloads, leveraging your expertise in performance optimization, architecture design, and technical relationship managem...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Empower our growth by managing the positioning, messaging, and GTM strategy across multiple industries, ensuring impactful narratives that resonate with diverse stakeholders and drive revenue growth t...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $200K *

Elevate the engineering department by driving delivery, managing teams, and ensuring production quality. Lead hands-on development while fostering innovation in AI-driven systems to enhance operationa...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Drive the global marketing strategy for a technology partner ecosystem, enhancing customer experiences through seamless integrations. Collaborate with cross-functional teams to create impactful go-to...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$154K - $221K *

Lead the charge in shaping the sales engineering team for core solutions, driving revenue growth through strategic partnerships and innovative problem-solving in a dynamic environment...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $182K *

Lead the charge in enhancing supplier performance and quality for electronic components. Collaborate with cross-functional teams to drive continuous improvement initiatives and ensure compliance with...

Washington, DCRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $115K *

Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$83K - $155K *

Explore a dynamic role combining application engineering with hands-on field support. Collaborate with customers and teams to troubleshoot and optimize solutions, ensuring successful installations and...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...

Charlotte, NCRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $400K *

Champion innovative research in clinical AI, driving the development of executable clinical logic modules and experiments to enhance decision-making in healthcare. Collaborate with founders and clinic...

Montreal, QCRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.