Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$184K - $287K *

Lead the charge in developing innovative cloud GPU services, driving the design and implementation of SDKs and CLIs while collaborating with global teams to enhance product functionality and performan...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate global IT service delivery by leading a dynamic team, enhancing operational continuity, and driving proactive solutions across multiple markets while collaborating with cross-functional partne...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $157K *

Elevate your career by transforming financial management with our innovative solutions. Collaborate with sales and cross-functional teams to showcase the impact of our applications, driving client suc...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $200K *

Drive technical excellence by designing systems, setting standards, and mentoring engineers without formal management. Collaborate with Product to ensure alignment and tackle engineering challenges ac...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $200K *

Champion innovation by developing scalable backend solutions and troubleshooting complex issues within our Cyber-Physical Systems platform. Collaborate with global teams to enhance performance and ens...

New York, NYRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K *

Take ownership of innovative cloud security solutions by engineering autonomous AI tools that meet complex requirements, ensuring robust security and efficiency in high-velocity environments. Drive pr...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $188K *

Partner with us to drive sales in the Education sector by delivering tailored Data Center solutions. Leverage your technical expertise and consultative skills to build relationships and achieve revenu...

Morrisville, NCRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Execute hands-on projects in Power Delivery, ensuring installation, troubleshooting, and maintenance of electrical distribution equipment while leading teams and enhancing customer satisfaction in div...

Michigan, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $195K *

Transform global service growth strategies and drive profitable solutions through innovative commercial offerings, pricing, and customer insights while leading a dynamic team in a fully remote environ...

Indianapolis, INRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $150K *

Elevate your career by driving sales growth in the robotics sector. Engage with engineers, manage key accounts, and leverage your technical expertise to convert leads into revenue. Join us in shaping...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Elevate your career by enhancing platform reliability and automation. Collaborate with cross-functional teams to solve operational challenges, improve observability, and ensure dependable systems in a...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$112K - $126K *

Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $160K *

Elevate People Technology by optimizing systems and processes, ensuring data integrity, and enhancing user experiences. Collaborate with cross-functional teams to drive efficiency and support a fast-p...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$188K - $235K *

Develop AI-powered systems from concept to production, collaborating with clients to identify needs, prototype solutions, and ensure quality. Engage closely with users to iterate and enhance product f...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Transform business needs into technical solutions by bridging gaps, leading discovery sessions, and refining processes. Collaborate with engineers to ensure clarity and alignment, driving impactful ou...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Take ownership of developing innovative software solutions, leveraging new technologies and processes. Collaborate closely with customers to create high-quality applications while adapting to evolving...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $118K *

Unlock potential by driving application security initiatives through innovative tooling and automation. Collaborate closely with engineering teams to safeguard cloud platforms and implement security b...

CanadaRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Shape the future of technical recruiting by sourcing top engineering and architecture talent. Collaborate with hiring managers to drive continuous growth through innovative strategies and relationship...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Join a team that's dedicated to driving impactful sales initiatives by engaging IT leaders at Global 5000 companies. Your role will focus on generating qualified meetings, leveraging technology, and c...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by designing and implementing cloud security solutions. Collaborate with a skilled team to enhance incident response and drive continuous improvement in cybersecurity practices at...

Herndon, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.