Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $165K *

Shape your career by leading the onboarding and management of engineering tools, ensuring effective integration and sustainability across teams in a dynamic startup environment, fostering innovation a...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Join a team that's redefining product marketing strategies for cutting-edge defense solutions. Lead the charge in driving growth and adoption of innovative technologies while collaborating with cross...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead strategic sales initiatives to drive growth in public safety software, building relationships with key decision-makers across government agencies and K-12 districts. Excel in a dynamic environmen...

Illinois, USRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate customer success by guiding enterprise clients in leveraging AI solutions, ensuring satisfaction and retention through strategic engagement and tailored support, while driving measurable busin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$119K - $149K *

Join a team that's redefining talent acquisition by driving full-cycle recruiting for Product and Technology roles. Collaborate with senior leaders to attract top talent and enhance candidate experien...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$230K - $250K *

Innovate with us to lead a talented engineering team, driving technical strategy and cross-functional collaboration. Shape impactful systems in billing and enrollment while fostering a culture of owne...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $170K *

Champion growth by engaging complex life sciences accounts, driving value through strategic relationships. Navigate multifaceted deals with precision, collaborating across teams for impactful sales su...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Develop your expertise in security as you tackle risks across application, infrastructure, and corporate domains. Join a dynamic team that balances security measures with business needs while protecti...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Advance customer relationships by engaging decision-makers, conducting product demos, and collaborating with engineers to enhance equipment performance and service support in a dynamic sales environme...

Bessemer, ALRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with key decision-makers in the OTC products space, collaborating with engineers to identify solutions, conduct presentations, and build lasting customer relationships while managing performanc...

Charlotte, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion technical solutions by collaborating with engineers and decision-makers, conducting presentations, and managing performance improvement programs to enhance customer relationships and drive bu...

Charlotte, NCRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$107K - $171K *

Shape the market narrative for AI Agent Identity by leading product marketing initiatives. Own positioning, messaging, and commercial enablement for DNSid, translating complex innovations into compell...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of CRM solutions, driving technical leadership and product strategy within the Salesforce ecosystem. Collaborate with cross-functional teams to enhance client por...

Philadelphia, PARemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$109K - $184K *

Join a dynamic team to shape policy strategies and funding opportunities that enhance public sector technology adoption. This cross-functional role requires coalition-building skills and in-depth know...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $230K *

Transform customer experiences by leading technical discovery and implementation for federal clients. Collaborate across teams to deliver cutting-edge autonomous solutions, ensuring successful deploym...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Lead the development of compelling product messaging and positioning, driving sales enablement and product launches while collaborating with cross-functional teams to enhance market communication and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $158K *

Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Contribute to securing products throughout their lifecycle by collaborating with developers, leading design reviews, and performing penetration testing to enhance security measures and compliance post...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...

California, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $370K *

Unlock potential by leading a dynamic team of technical sales professionals to deliver innovative solutions. Engage with clients to drive results, enhance collaboration, and optimize sales strategies...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $150K *

Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $153K *

Champion innovative AI-driven self-service solutions, enhancing employee experiences through ServiceNow. Collaborate with teams to streamline processes, ensuring high-quality engineering from design t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion the maintenance and support of existing software products while ensuring stability and responsiveness to customer needs. Collaborate across teams to enhance features and contribute to future...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.