Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$135K - $178K *

Unlock your potential by leading innovative AI-driven bot solutions, enhancing customer experiences through advanced digital applications. Collaborate with teams to design, develop, and deliver cuttin...

Ontario, CARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $272K *

Shape the future of technical training and enablement, driving market awareness and engagement. Collaborate across teams to deliver impactful educational content while representing innovative technolo...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$139K - $185K *

Lead the charge in driving growth for major enterprise accounts by aligning customer priorities with Lumen's diverse portfolio, ensuring strategic execution from acquisition to expansion while advisin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Explore new horizons in sales by developing strategies to enhance customer relationships and drive growth in the pharmaceutical packaging sector. Collaborate globally to identify opportunities and man...

Portland, ORRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Unlock potential by driving sales strategies and fostering relationships in a dynamic, global environment. This role combines technical solution selling with business development to enhance customer e...

Turlock, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$72K - $109K *

Lead and optimize global IT infrastructure management by collaborating with cross-functional teams. Ensure efficient design, deployment, and operations of ICT spaces to maintain high standards in data...

Georgia, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$131K - $243K *

Join a team that's driving sustainment transformation and adoption across programs. As a Project Engineer Staff, you'll lead initiatives, coordinate projects, and enhance processes to ensure successfu...

Florida, USRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Unlock potential by developing innovative software solutions using cutting-edge technologies. Collaborate closely with teams to create high-quality applications while adapting to new tools and process...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$96K - $120K *

Accelerate progress at the forefront of digital banking by leading complex client implementations, resolving advanced technical issues, and ensuring successful delivery of innovative solutions that al...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $340K *

Champion construction delivery excellence across global data center sites, managing GC performance and budgets of $25M+. Lead strategy, negotiate contracts, and represent construction risks to executi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Empower your career as a Sales Engineer, driving revenue through technical expertise and strategic collaboration. Engage with clients, deliver compelling demos, and streamline the sales process to ach...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $175K *

Drive the expansion of PMO services in the utility sector, leading a multidisciplinary team while fostering executive relationships and enhancing project delivery. Leverage extensive industry expertis...

Denver, CORemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $140K *

Lead the charge in designing and building scalable software solutions, owning features from concept to deployment while mentoring junior engineers and collaborating across teams to enhance payment pro...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$102K - $147K *

Empower clients to maximize their UKG investment by driving success through strategic partnerships, technical stewardship, and executive engagement, ensuring top-tier outcomes for Premium accounts acr...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$124K - $164K *

Join a dynamic team as an Associate Solutions Engineer, where you'll support technical sales and customer engagement, leveraging AI and cloud technology to enhance customer experiences and drive busin...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$127K - $143K *

Drive innovative mechanical designs for district energy and low-carbon thermal systems. Collaborate with a multidisciplinary team, manage projects independently, and build strong client relationships...

Burlington, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$225K - $338K *

Transform the future of AI security by leading the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, while mentoring junior developers and driving innov...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$225K - $338K *

Transform cloud infrastructure for a cutting-edge AI security platform. Architect scalable solutions, optimize CI/CD pipelines, and ensure system reliability while leveraging serverless technologies a...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$206K - $310K *

Join us to lead the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, enhancing security and efficiency through innovative AI tools and collaborative ar...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $214K *

Drive business growth within the Hyperscale segment by managing key accounts, executing strategic development plans, and fostering relationships across multiple teams to enhance product positioning an...

Seattle, WARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $149K *

Transform the onboarding experience for enterprise clients by leading complex implementations, managing multiple projects, and driving cross-functional collaboration to ensure customer success and sat...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$133K - $180K *

Help us transform healthcare solutions as you engage with clients, translate complex AI capabilities into actionable plans, and drive successful implementations within a collaborative environment focu...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $90K *

Collaborate with diverse teams to provide expert technical guidance and direction for geotechnical projects, ensuring feasibility and efficient bidding processes through thorough analysis and innovati...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Empower our Digital team as a Senior Software Engineer, driving full stack development and modernization initiatives. Collaborate closely to enhance our Digital Banking platform, architecting new APIs...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Elevate customer success by implementing privacy-first healthcare marketing solutions. As an Implementation Engineer, you'll guide clients through technical setups, ensuring optimal performance and co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.