Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$150K - $220K *

Deliver high-performance C++ solutions for network management, focusing on device discovery and monitoring across Windows and Linux. Collaborate with cross-functional teams to enhance system reliabili...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in developing next-gen data platforms, driving strategic insights and AI solutions. Oversee data architecture, governance, and quality, while mentoring a high-performing team to foster...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$116K - $155K *

Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...

Maryland, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Lead advanced SAS programming efforts to support Phase I-IV clinical trials, ensuring data integrity and compliance with CDISC standards. Collaborate with cross-functional teams to deliver high-qualit...

Cambridge, MARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$106K - $147K *

Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...

Kentucky, USRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of data centers by designing innovative HVAC systems. Leverage your expertise in mechanical engineering to deliver efficient, sustainable solutions for high-profi...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $123K *

Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...

San Diego, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...

San Francisco, CARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $297K *

Shape the future of scalable systems by leading architectural vision and execution. Drive complex projects from concept to launch, collaborating with cross-functional teams to enhance engineering prac...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$131K - $262K *

Elevate partner engagement by leveraging your CX expertise to drive growth and deliver innovative AI-first solutions. Collaborate with channel partners to enhance their Zoom practice and improve custo...

Illinois, USRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by designing and implementing hybrid networks across AWS, OCI, and on-premises environments, ensuring secure connectivity and compliance while troubleshooting complex issues in a f...

Baltimore, MDRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $235K *

Drive the design and implementation of backend services to enhance customer experiences across NodeZero’s licensing, provisioning, and admin systems. Lead efforts to ensure accuracy, scalability, and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join our team to drive customer success by managing strategic accounts, overseeing Nucleus platform deployments, and enhancing client engagement. Leverage your technical expertise to ensure effective...

Florida, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$285K - $320K *

Lead the charge in delivering Honeycomb Private Cloud, driving product growth, and collaborating across teams to enhance operational processes while building a high-performing engineering team to supp...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $121K *

Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $150K *

Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in advancing enterprise automation capabilities, driving quality engineering innovation, and influencing strategic decisions across a rapidly growing organization, enhancing software r...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Lead the charge in transforming concepts into buildable systems by leveraging your expertise in applications engineering. Collaborate with cross-functional teams to deliver precise layouts, cost-effec...

Louisville, KYRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...

Alberta, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$109K - $164K *

Drive advanced digital forensics and incident response initiatives while mentoring a skilled engineering team. Leverage deep technical knowledge to enhance operational capabilities and ensure exceptio...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by providing expert technical support and guidance on our identity verification and risk management solutions. Collaborate with sales and engineering teams, driving integratio...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.