Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$85K - $115K *
Empower IT operations by building and managing internal systems, ensuring productivity and security. As the first hire, you'll shape the IT function, streamline processes, and support the team while c...
1 week ago
Senior Manager, Sales Engineering - AI / GPU Cloud (NeoCloud)
$150K - $180K *
Join a team that's redefining AI infrastructure by leading sales engineering efforts, architecting solutions, and driving technical wins in complex, high-value deals while building a high-performing t...
1 week ago
Account Executive - Bay Area (Enterprise)
$300K - $360K *
Drive enterprise sales of cloud data security solutions, managing the full sales cycle from prospecting to closing. Collaborate with clients to address their data risk challenges and build strong exec...
3 weeks ago
$200K - $225K *
Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...
4 days ago
Senior Software Engineer, C++ | NMS
$150K - $220K *
Deliver high-performance C++ solutions for network management, focusing on device discovery and monitoring across Windows and Linux. Collaborate with cross-functional teams to enhance system reliabili...
3 weeks ago
Sr Principal Program Mgr, PIC Data Eng
$150K - $180K *
Lead the charge in developing next-gen data platforms, driving strategic insights and AI solutions. Oversee data architecture, governance, and quality, while mentoring a high-performing team to foster...
1 week ago
Lead IT Systems Engineer - Public Sector
$116K - $155K *
Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...
Reposted 1 week ago
Senior Statistical Programmer FSP
$110K - $130K *
Lead advanced SAS programming efforts to support Phase I-IV clinical trials, ensuring data integrity and compliance with CDISC standards. Collaborate with cross-functional teams to deliver high-qualit...
3 weeks ago
Senior Product Engineer, Accessibility
$106K - $147K *
Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...
4 days ago
Sr. Engineer, Skylar Automation
$120K - $145K *
Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...
1 week ago
Copy of Senior Mechanical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a team that's shaping the future of data centers by designing innovative HVAC systems. Leverage your expertise in mechanical engineering to deliver efficient, sustainable solutions for high-profi...
3 weeks ago
Sr. Supplier Quality Engineer I
$100K - $123K *
Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...
2 weeks ago
$110K - $130K *
Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...
3 days ago
Senior Partner Solutions Engineer, Technical Partnerships
$120K - $145K *
Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...
2 weeks ago
$185K - $297K *
Shape the future of scalable systems by leading architectural vision and execution. Drive complex projects from concept to launch, collaborating with cross-functional teams to enhance engineering prac...
1 week ago
$131K - $262K *
Elevate partner engagement by leveraging your CX expertise to drive growth and deliver innovative AI-first solutions. Collaborate with channel partners to enhance their Zoom practice and improve custo...
4 days ago
$110K - $130K *
Elevate your career by designing and implementing hybrid networks across AWS, OCI, and on-premises environments, ensuring secure connectivity and compliance while troubleshooting complex issues in a f...
1 week ago
Senior Backend Engineer, Growth & MSSP
$170K - $235K *
Drive the design and implementation of backend services to enhance customer experiences across NodeZero’s licensing, provisioning, and admin systems. Lead efforts to ensure accuracy, scalability, and...
3 weeks ago
$100K - $120K *
Join our team to drive customer success by managing strategic accounts, overseeing Nucleus platform deployments, and enhancing client engagement. Leverage your technical expertise to ensure effective...
3 weeks ago
Senior Engineering Manager - Tenant
$285K - $320K *
Lead the charge in delivering Honeycomb Private Cloud, driving product growth, and collaborating across teams to enhance operational processes while building a high-performing engineering team to supp...
1 week ago
$80K - $121K *
Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...
Reposted 3 weeks ago
Senior Technical Program Manager
$130K - $150K *
Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...
1 week ago
$120K - $145K *
Lead the charge in advancing enterprise automation capabilities, driving quality engineering innovation, and influencing strategic decisions across a rapidly growing organization, enhancing software r...
Reposted 1 week ago
$90K - $110K *
Lead the charge in transforming concepts into buildable systems by leveraging your expertise in applications engineering. Collaborate with cross-functional teams to deliver precise layouts, cost-effec...
5 days ago
$150K - $180K *
Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.