Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$110K - $130K *
Innovate solutions in software development, driving impactful changes across applications and frameworks. Lead initiatives to enhance functionality, ensure quality, and optimize performance in e-comme...
3 weeks ago
NI Technical Systems Engineer - South East
$115K - $155K *
Drive innovative solutions by collaborating with account teams to identify, design, and implement technical strategies that enhance customer success and strengthen relationships across the Southeast r...
1 week ago
$150K - $236K *
Join a team that shapes the future of technical sales by leading solution design, driving customer engagement, and simplifying complex challenges to enhance business value and customer confidence in i...
2 weeks ago
$209K - $275K *
Elevate enterprise solutions by collaborating with teams to design and deliver tailored technology architectures, driving business value through technical consulting and product expertise in Cisco's o...
Reposted 3 weeks ago
$110K - $130K *
Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...
Reposted 6 days ago
$177K - $244K *
Empower our sales team by providing expert technical support and solutions. Collaborate with customers to address security challenges, architect tailored solutions, and drive adoption of our cybersecu...
3 weeks ago
$89K - $160K *
Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...
1 week ago
$143K - $200K *
Elevate your career by partnering with customers to solve complex security challenges. Leverage your technical expertise and sales acumen to drive impactful solutions and foster strong relationships w...
1 week ago
$90K - $125K *
Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...
3 days ago
Supervisor, Cloud Technical Account Management
$110K - $120K *
Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...
5 days ago
Professional Services Engineer - Remote
$110K - $160K *
Optimize customer networks while delivering integrated networking and cybersecurity solutions. Collaborate globally, enhance performance, and ensure satisfaction as you tackle complex challenges in an...
Reposted 1 week ago
$128K - $218K *
Elevate customer acquisition efforts by leveraging your expertise in Compliance, FinTech, and RegTech. Collaborate with Sales and Solutions Architects to translate regulatory challenges into impactful...
3 days ago
$128K - $218K *
Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...
3 days ago
$212K - $268K *
Engage with top Enterprise Organizations as a trusted advisor, showcasing Cisco solutions and aligning them with customer needs. Collaborate with teams to drive innovation and ensure successful outcom...
1 week ago
$202K - $257K *
Empower growth by identifying opportunities and aligning technical strategies with customer goals. Lead solution discussions with executives, drive innovation, and mentor teams to enhance knowledge an...
2 weeks ago
$115K - $150K *
Grow your career with a dynamic role focused on strategic territory planning, proactive prospecting, and driving sales growth in the cybersecurity sector. Leverage technical expertise to engage client...
1 week ago
Senior Principal Implementation Consultant
$100K - $185K *
Empower clients by leveraging deep ONESOURCE Direct Tax expertise to design innovative solutions using AI and automation tools. Engage directly with customers, manage projects, and drive efficiency wh...
1 week ago
$70K - $117K *
Unlock potential by leveraging your expertise in structural engineering to ensure the integrity and safety of marine vessels. Collaborate with a dynamic team to support critical naval operations and e...
1 week ago
Sr Offensive AI Security Engineer II
$157K - $238K *
Join a dynamic team to leverage AI in enhancing application security. You'll assess vulnerabilities, implement fixes, and shape AI security strategies, driving innovation in a fast-paced environment w...
2 weeks ago
$130K - $160K *
Engineer robust security solutions to protect users and partners. Collaborate with a dynamic team to enhance security across infrastructure, applications, and compliance, while writing production code...
3 weeks ago
Staff Product Operations Manager, Platform
$126K - $202K *
Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...
2 weeks ago
Program Manager, Onsite Data Collection
$110K - $130K *
Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...
4 days ago
Senior Specialist Sales Engineer, Data Security
$170K - $243K *
Elevate your career by partnering with sales teams to deliver innovative data security solutions. Lead technical evaluations, translate customer needs into compelling offerings, and drive successful o...
3 weeks ago
Senior Mechanical Application Engineer
$115K - $150K *
Join a team that's shaping innovative mechanical solutions for prefabricated platforms. Leverage your expertise in HVAC to lead the development and ensure alignment with customer and operational goals...
Reposted 3 weeks ago
Associate Sales Engineer, SE Desk - Mid West
$69K - $93K *
Champion innovative IoT solutions by engaging with customers to understand their needs, providing technical expertise, and ensuring seamless integration of our technology into their operations, drivin...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.