Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$148K - $222K *

Unlock your potential as a Senior Solutions Engineer, driving sales success by leveraging technical expertise to address customer needs and deliver innovative F5 solutions. Collaborate with teams to e...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Deliver innovative warehousing solutions while optimizing processes and pricing strategies. Leverage extensive engineering experience to enhance product storage efficiency and support operational audi...

Tennessee, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$117K - $177K *

Lead a dynamic Managed Services Engineering team to enhance cloud operations, ensuring exceptional service delivery, compliance, and continuous improvement while driving team development and operation...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $135K *

Architect a unified operational dashboard connecting diverse alert systems to streamline monitoring and enhance triage efficiency, ensuring critical alerts are prioritized and effectively routed...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $144K *

Collaborate to transform essential industries through IoT solutions, enhancing logistics, safety, and sustainability. Join a team where your technical expertise drives innovative results and strengthe...

Texas, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $250K *

Engage with clients as a trusted advisor, driving technical sales and solution design in cybersecurity. Collaborate with teams to translate complex challenges into impactful solutions, ensuring alignm...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's focused on federal product marketing, driving value creation through Zero Trust strategies. Engage with government agencies to craft compelling messaging, support RFP processes, and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $110K *

Transform the productivity landscape by administering and enhancing Microsoft 365 services, including SharePoint, Teams, and Power Platform. Collaborate with teams to deliver scalable solutions and su...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$195K - $293K *

Transform customer ecosystems through strategic technical leadership, fostering relationships and driving adoption of innovative solutions across the organization while enhancing business value and mi...

Washington, DCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$144K - $276K *

Accelerate progress at the intersection of documentation and AI by building systems that enhance knowledge sharing and streamline content workflows for developers and partners, ensuring high-quality...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower customer success by managing strategic accounts, driving solution adoption, and ensuring long-term value realization. Act as a trusted advisor, aligning customer goals with internal resources...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer relationships by providing expert technical support and advocacy. Engage with key accounts to resolve complex issues, ensuring their success and satisfaction with our technology and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Shape the future of cloud technology by leading the design and operation of secure, scalable services. Drive architectural decisions, mentor engineers, and collaborate across teams to enhance our clou...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $307K *

Take ownership of critical technical programs, transforming strategic business objectives into actionable systems solutions while leading cross-functional teams to optimize and enhance platform perfor...

Seattle, WARemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$116K - $154K *

Bring your expertise to drive supplier quality excellence, implementing quality plans, managing audits, and fostering improvements. Collaborate with engineering teams to enhance manufacturability and...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$138K - $165K *

Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Technical Services

$140K - $153K *

Join a team that's dedicated to enhancing healthcare quality through innovative testing strategies. Collaborate with cross-functional teams to ensure robust, user-centered products while mentoring jun...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$145K - $178K *

Join a team that's redefining technical documentation by creating engaging content that empowers users to master observability products. Collaborate with engineers and leverage AI tools to enhance wor...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.