Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$145K - $175K *

Join our team to drive the technical direction of our Internal Developer Platform, enhancing workflows and tooling for engineering teams. You'll lead multi-quarter strategies, ensuring reliable delive...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $117K *

Play a key role in providing advanced technical support for CNC systems, optimizing performance, and collaborating with teams to enhance automation solutions. Engage with customers and partners to res...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$211K - $253K *

Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $149K *

Unlock potential by leading the design and management of a secure, scalable AWS cloud environment. Collaborate with teams to enhance operational efficiency through AI-driven automation and provide men...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Transform telecom project delivery by managing design tasks, mentoring consultants, and ensuring budget adherence. Collaborate with stakeholders to mitigate risks and enhance project outcomes through...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Engage in strategic leadership for Engineered Solutions, driving customer satisfaction and financial growth. Oversee pipeline development and execution, ensuring compliance with technical specificatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Innovate by building robust Go microservices for a multi-tenant AI platform. Collaborate with global teams to design API-first services, ensuring reliability and performance in production environments...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $200K *

Transform backend services and REST APIs in a collaborative environment. Leverage your software engineering skills to support cyber training initiatives, utilizing modern technologies and cloud infras...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Unlock your potential as a Senior Cybersecurity Pre-Sales Technical Architect, driving strategic security solutions and fostering relationships with key stakeholders to enhance business development in...

Lisle, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $100K *

Join a team that's dedicated to ensuring optimal product application and compliance. Leverage your technical expertise to provide on-site support, training, and problem resolution while enhancing cust...

Beachwood, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of cybersecurity by collaborating with partners to identify solutions, educate stakeholders, and drive impactful engagements that enhance organizational safety and operational integri...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $250K *

Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $221K *

Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $90K *

Engage with diverse teams to manage customer contracts and relationships for video solutions, ensuring service delivery excellence and compliance with SLAs while driving customer satisfaction and oper...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$91K - $175K *

Empower your career by driving demand and fostering relationships as you provide technical leadership and support for semiconductor solutions. Collaborate with sales teams to influence designs and acc...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Lead product marketing initiatives by crafting compelling messaging and strategies that drive customer engagement and adoption. Collaborate cross-functionally to ensure alignment and measure performan...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$109K - $141K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Grow your career with a leading AI inference platform, optimizing GPU performance and collaborating with teams to enhance execution. Drive innovation in low-level coding and hardware integration for c...

Austin, TXRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Empower project success through effective coordination and communication, ensuring client satisfaction and project completion on time and within budget. Be a key player in managing diverse teams and r...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $93K *

Champion customer engagement by leveraging technical expertise to identify and implement innovative IoT solutions, enhancing operational efficiency across various industries. Collaborate with sales te...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Transform large-scale data center projects by leading innovative structural engineering efforts. Collaborate with cross-functional teams to ensure quality and sustainability in design, while managing...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $148K *

Transform system reliability and performance as a Site Reliability Engineer. Collaborate with cross-functional teams to enhance automation, optimize resources, and ensure high availability of critical...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.