Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Solutions Engineer - M365 Copilot & Agents
$150K - $207K *
Partner with us to drive enterprise AI adoption by assessing, deploying, and securing Microsoft 365 Copilot and Agent 365 capabilities. Leverage your expertise to enhance customer environments and ens...
1 week ago
Customer Success Manager, Enterprise
$92K - $139K *
Lead the charge in enhancing customer success for a portfolio of enterprise accounts. Collaborate with clients to maximize software value, solve complex challenges, and drive continuous improvement in...
5 days ago
$76K - $95K *
Join a team that's at the forefront of semiconductor technology, providing hands-on support and troubleshooting for advanced ZEISS systems. Collaborate with customers and teams to enhance service qual...
2 weeks ago
Technical Account Manager, Public Cloud
$71K - $108K *
Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...
1 week ago
Security Engineer - Application Security (Senior)
$100K - $300K *
Join a team that's embedding security into every software development phase, enhancing product safety and reliability while directly influencing our technology offerings. You'll collaborate with engin...
Reposted 1 month ago
Senior Solutions Engineer, Mid-Market (East & Central)
$168K - $219K *
Join a dynamic team as a Sr. Solutions Engineer, leveraging your expertise to solve complex business challenges for mid-market customers, driving impactful solutions and fostering collaboration to enh...
Today
Senior Manager, Technical Account Management (Enterprise)
$183K - $193K *
Build and lead a high-performing Technical Account Management team to enhance the post-launch technical performance of a leading e-commerce platform, driving significant operational and strategic impr...
Reposted 1 week ago
Senior Manager, Technical Account Management (Enterprise)
$162K - $171K *
Champion a new Technical Account Management team by guiding its growth, ensuring technical health across SFP, and aligning stakeholders through effective communication while driving continuous improve...
Reposted 1 week ago
Senior Software Engineer, Virtualization and Linux Kernel
$224K - $431K *
Champion the advancement of open-source Linux kernel support for NVIDIA GPUs. Collaborate with global teams to develop virtualization features in Rust and C, driving technical proposals and enhancing...
3 days ago
Senior Plumbing Engineer/Designer, Data Centers - Remote (U.S.)
$110K - $130K *
Lead innovative plumbing design for hyperscale data centers, ensuring high-quality solutions and collaboration with stakeholders. Drive project success through technical expertise and effective commun...
5 days ago
Senior Plumbing Engineer/Designer, Data Centers - Remote (U.S.)
$110K - $130K *
Innovate plumbing systems for hyperscale data centers, leading design efforts and collaborating with engineers. Drive technical solutions, ensure quality control, and manage project budgets while work...
5 days ago
$110K - $130K *
Elevate your career by joining a dynamic team focused on validating and optimizing Azure developer desktops. You'll design automated tests, ensure security compliance, and enhance performance metrics...
5 days ago
Senior Plumbing Engineer/Designer, Data Centers - Remote (U.S.)
$110K - $130K *
Transform large-scale data center plumbing systems as a lead engineer. Collaborate with teams, provide technical expertise, and ensure quality control while delivering innovative solutions to meet cli...
5 days ago
$83K - $124K *
Unlock potential by leading the design and implementation of CI/CD pipelines, enhancing software delivery and operational stability for enterprise applications while collaborating with cross-functiona...
4 days ago
$80K - $100K *
Transform complex network systems by leading design, implementation, and support efforts. Collaborate with diverse teams to enhance telecommunications infrastructures and ensure compliance with cybers...
3 weeks ago
Customer Engagement Specialist
$100K - $140K *
Join a team that's dedicated to enhancing customer engagement in cybersecurity. You'll proactively connect with government clients, promoting awareness and adoption of managed security services while...
1 week ago
Customer Engagement Specialist
$80K - $95K *
Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...
1 week ago
Product Marketing Manager - GSI
$150K - $180K *
Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...
Reposted 2 days ago
$95K - $105K *
Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...
1 week ago
$110K - $160K *
Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...
2 weeks ago
Software Engineering Technical Leader (remote) - 2025538
$151K - $222K *
Elevate your career by leading software security governance initiatives. Drive transformation of security requirements into actionable workflows while collaborating with cross-functional teams to enha...
1 week ago
$110K - $130K *
Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...
2 weeks ago
Director, Infrastructure Engineering
$170K - $250K *
Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...
2 weeks ago
Pre-sales Engineer (US Based - Remote)
$110K - $130K *
Lead complex operational solutions in enterprise automation, guiding pre-sales technical processes. Collaborate closely with customers and Account Executives to design pilots and ensure seamless trans...
Reposted 3 weeks ago
Go To Market (GTM) Engineer - Full Lifecycle
$125K - $160K *
Join a team that's optimizing customer lifecycle operations through automation and analytics. Collaborate cross-functionally to enhance workflows, improve efficiency, and drive customer success in a d...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.