Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$69K - $107K *

Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

California, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$156K - $281K *

Join a team that's redefining structural engineering for data centers. As a Senior Principal Structural Engineer, you'll ensure the integrity of innovative designs, collaborating across disciplines to...

RemoteRemote

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $140K *

Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $120K *

Drive excellence in network operations by providing 24/7 support, designing solutions, and ensuring compliance with security best practices. Collaborate with teams to enhance customer connectivity and...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a strategic sales role focused on expanding market presence and nurturing customer relationships. Drive business development and collaborate with technical teams to deliver tailo...

Austin, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...

Dallas, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$87K - $131K *

Advance systems management by enhancing ERP and HRIS platforms to support business growth, engaging with stakeholders, and ensuring smooth transitions with new releases in a global medical device envi...

Minnesota, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$113K - $191K *

Innovate by designing and operating scalable data infrastructure for petabytes of data, enabling customer-facing features and analytics across global industries, while enhancing systems for reliabilit...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$154K - $260K *

Develop AI-driven workflows to enhance CI/CD systems, ensuring safe, efficient software delivery. Collaborate with teams to reduce tech debt and improve production reliability while scaling engineerin...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $140K *

Grow your career with a hands-on role in Zero Trust security, optimizing Zscaler environments and integrating with enterprise systems. Collaborate with federal stakeholders to enhance security posture...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $230K *

Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...

California, USRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $115K *

Optimize security measures by leading technical solutions to mitigate information risks. Ensure compliance with corporate policies and oversee incident response, safeguarding all computing platforms a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Join a dynamic team to lead technical pre-sales engagements, translating advanced AI solutions into impactful business outcomes for enterprise clients. Collaborate closely with sales and engineering t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$107K - $132K *

Join a team that's shaping the future of cloud services and authentication systems. As a key contributor, you'll design, build, and maintain scalable, secure solutions while collaborating with cross-f...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $179K *

Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...

San Antonio, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $185K *

Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...

CanadaRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $210K *

Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $93K *

Join a dynamic team as you leverage your technical expertise to drive customer success in IoT solutions. Engage with diverse industries, providing tailored support and fostering relationships that enh...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Join us to drive the evolution of agent connectivity on Temporal. You'll shape product strategy, enhance user experiences, and collaborate with engineering to build foundational capabilities that empo...

Seattle, WARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $138K *

Unlock your potential by joining a dynamic team focused on delivering top-notch Ultrasound IT support. Collaborate with customers to resolve complex technical issues in a fast-paced environment, ensur...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$209K - $275K *

Transform your career by leading technical engagements with AI platform customers. Drive innovative solutions in a dynamic environment, leveraging your expertise in data center networking and AI techn...

Richardson, TXRemote

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.