Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$69K - $107K *
Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...
3 weeks ago
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...
Reposted 2 weeks ago
Senior Principal Structural Engineer - Data Center Infrastructure (FE)
$156K - $281K *
Join a team that's redefining structural engineering for data centers. As a Senior Principal Structural Engineer, you'll ensure the integrity of innovative designs, collaborating across disciplines to...
2 days ago
$120K - $140K *
Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...
2 weeks ago
Sr Network Operations Engineer
$85K - $120K *
Drive excellence in network operations by providing 24/7 support, designing solutions, and ensuring compliance with security best practices. Collaborate with teams to enhance customer connectivity and...
Yesterday
Outside Sales Engineer (Direct Channel) - Linear Technologies
$90K - $110K *
Grow your career with a strategic sales role focused on expanding market presence and nurturing customer relationships. Drive business development and collaborate with technical teams to deliver tailo...
3 days ago
Outside Sales Engineer (Direct Channel) - Linear Technologies
$95K - $115K *
Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...
5 days ago
INGENYX- Business Applications Engineer
$87K - $131K *
Advance systems management by enhancing ERP and HRIS platforms to support business growth, engaging with stakeholders, and ensuring smooth transitions with new releases in a global medical device envi...
Reposted 1 week ago
Software Engineer - Data Platform
$113K - $191K *
Innovate by designing and operating scalable data infrastructure for petabytes of data, enabling customer-facing features and analytics across global industries, while enhancing systems for reliabilit...
Reposted 3 weeks ago
Sr. Software Engineer II, DevEx
$154K - $260K *
Develop AI-driven workflows to enhance CI/CD systems, ensuring safe, efficient software delivery. Collaborate with teams to reduce tech debt and improve production reliability while scaling engineerin...
3 weeks ago
$125K - $140K *
Grow your career with a hands-on role in Zero Trust security, optimizing Zscaler environments and integrating with enterprise systems. Collaborate with federal stakeholders to enhance security posture...
2 weeks ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...
3 days ago
Presales Solutions Engineer - Network
$120K - $230K *
Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...
5 days ago
$105K - $115K *
Optimize security measures by leading technical solutions to mitigate information risks. Ensure compliance with corporate policies and oversee incident response, safeguarding all computing platforms a...
2 weeks ago
$120K - $145K *
Join a dynamic team to lead technical pre-sales engagements, translating advanced AI solutions into impactful business outcomes for enterprise clients. Collaborate closely with sales and engineering t...
3 weeks ago
Software Engineer || (Authentication)
$107K - $132K *
Join a team that's shaping the future of cloud services and authentication systems. As a key contributor, you'll design, build, and maintain scalable, secure solutions while collaborating with cross-f...
2 weeks ago
Application Support Engineer - Mid Level
$93K - $179K *
Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...
3 weeks ago
Engineering Manager, Enablement
$150K - $185K *
Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...
4 days ago
Senior Customer Success Architect
$120K - $150K *
Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...
Reposted 1 week ago
Territory Manager, SF Bay Area
$130K - $210K *
Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...
1 week ago
Associate Sales Engineer, SE Desk - Northeast
$69K - $93K *
Join a dynamic team as you leverage your technical expertise to drive customer success in IoT solutions. Engage with diverse industries, providing tailored support and fostering relationships that enh...
5 days ago
Staff Product Manager, Agent Connectivity
$135K - $160K *
Join us to drive the evolution of agent connectivity on Temporal. You'll shape product strategy, enhance user experiences, and collaborate with engineering to build foundational capabilities that empo...
1 week ago
Online Clinical Support Specialist
$92K - $138K *
Unlock your potential by joining a dynamic team focused on delivering top-notch Ultrasound IT support. Collaborate with customers to resolve complex technical issues in a fast-paced environment, ensur...
Reposted 1 week ago
Solutions Engineer-Hyperscale and AI Infrastructure
$209K - $275K *
Transform your career by leading technical engagements with AI platform customers. Drive innovative solutions in a dynamic environment, leveraging your expertise in data center networking and AI techn...
6 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.