Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$86K - $198K *

Join a team that's shaping the future of technology by developing embedded software solutions. Leverage your expertise to create secure, efficient systems that meet critical client needs while collabo...

Today

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Collaborate with cross-functional teams to design and develop high-performance front-end interfaces for AI applications, ensuring responsive and user-friendly experiences that visualize complex data a...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$69K - $158K *

Help us shape innovative software solutions as a full stack developer, tackling complex challenges and delivering end-to-end applications in a dynamic environment. Your expertise will drive system imp...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Engineer innovative solutions as a full stack developer, tackling complex challenges with cutting-edge technologies. Collaborate in an agile environment to create impactful software from concept to pr...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Engineer innovative full stack solutions, transforming complex challenges into user-friendly applications. Collaborate in an agile environment to enhance system architecture and deliver impactful soft...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$117K - $188K *

Elevate customer satisfaction by managing product support and service escalations. Collaborate with cross-functional teams to ensure timely resolution of requests while providing training and support...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's driving innovation in optical solutions, collaborating with Account Managers to deliver tailored technical sales support. Engage with clients, create impactful presentations, and in...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K - $119K *

Join us in transforming semiconductor manufacturing by guiding products through their lifecycle. You'll provide critical customer support, troubleshoot complex systems, and collaborate with R&D to opt...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $108K *

Drive customer success by providing technical support for our delivery and Compute platforms. Collaborate with engineering teams to troubleshoot issues, guide users through our Control Panel, and enha...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a team that's dedicated to delivering exceptional technical support, helping customers navigate our Edge Cloud Platform. This entry-level role offers growth opportunities while troubleshooting an...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Lead the charge in delivering exceptional technical support for customers, focusing on edge troubleshooting and configuration. Collaborate with engineering teams to resolve inquiries and enhance custo...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Unlock potential by joining a dynamic team that provides essential technical support, troubleshooting, and customer advocacy for our cutting-edge cloud platform, while fostering your career growth in...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a dynamic team as you solve technical challenges for customers using cutting-edge delivery and Compute platforms. Collaborate with engineers to enhance customer success through effective support...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate your career by providing Level 3 application support, resolving complex issues, and optimizing SQL performance while collaborating with development teams to enhance system stability and user e...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$199K - $258K *

Drive innovation as a Senior Principal Engineering Technologist, leading advanced investigations and aligning product strategies. Collaborate across teams to enhance product architecture and ensure im...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$115K - $175K *

Help us ensure the stability and reliability of non-production environments by collaborating with cross-functional teams to maintain parity with production, reduce outages, and support high-quality re...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $135K *

Champion technical support excellence by leveraging your expertise in ion optics, mass spectrometry, and project management to enhance customer satisfaction and system performance across diverse techn...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $180K *

Pioneer hardware reliability in mission-critical data centers. Lead root cause analysis, coordinate with vendors, and drive improvements in server performance and stability. Collaborate with engineeri...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $180K *

Join us to enhance production hardware reliability in mission-critical data centers. Leverage your expertise in root cause analysis and vendor coordination to drive improvements and ensure fleet stabi...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $110K *

Join a team that's dedicated to providing exceptional IT support, troubleshooting complex issues, and enhancing productivity for a distributed workforce. Collaborate across departments to ensure seaml...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's driving innovation in Systems Engineering by embedding with customer-focused groups to gather insights, define needs, and develop robust requirements. Collaborate across functions t...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.