Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $190K *
Lead the charge in developing and enhancing radar systems for mission-critical applications. Collaborate with multidisciplinary teams throughout the systems engineering lifecycle to deliver high-perfo...
4 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Elevate your career by driving the adoption of high-performance embedded compute solutions. Engage with customers and partners in Aerospace, Defense, and Industrial sectors, shaping product strategy a...
Reposted 2 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Accelerate the adoption of high-performance edge computing systems by engaging with customers and partners, shaping product strategy, and driving market success of advanced processor technologies in c...
Reposted 2 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Unlock your potential in a dynamic role that engages customers, drives market adoption, and shapes product strategy for advanced 64-bit computing platforms in mission-critical sectors like Aerospace a...
Reposted 2 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Contribute to mission-critical edge computing by driving product adoption while engaging with customers, partners, and sales teams to define strategies for PIC64 processors used in Aerospace and Indus...
Reposted 2 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Drive your career with a pivotal role supporting mission-critical edge computing, engaging customers and partners to accelerate adoption of advanced multicore processors for aerospace, defense, and in...
Reposted 2 weeks ago
Principal / Sr Principal Product Support Engineer
$114K - $213K *
Transform aircraft supportability by leading technical oversight and logistics initiatives. Collaborate with teams to ensure quality lifecycle development, balancing mission requirements with cost and...
3 weeks ago
$95K - $115K *
Champion the development of cutting-edge Mission Integration Systems by collaborating with engineering teams and customers to deliver complex technical solutions that drive project success and innovat...
1 week ago
Software Engineer - Cloud Volumes
$113K - $168K *
Unlock potential by developing and operating cloud-scale distributed systems. Collaborate across teams to enhance performance, reliability, and user experience while driving engineering excellence thr...
3 days ago
$80K - $95K *
Champion the final testing and commissioning of complex AV/UCC systems, ensuring optimal performance through troubleshooting, configuration, and client training while collaborating with project teams...
1 week ago
Software Engineer I (Telephony) - Remote (26-29)
$90K - $110K *
Transform the future of telephony systems by enhancing CTI software, collaborating with cross-functional teams to deliver innovative solutions that elevate customer experiences in healthcare environme...
Today
$71K - $90K *
Transform customer relationships in a dynamic environment while driving sales growth. Leverage technical expertise to deliver tailored solutions, collaborate with cross-functional teams, and contribut...
1 month ago
$86K - $129K *
Engage with cross-functional teams to transform customer requirements into manufacturable busway solutions, ensuring accurate designs and documentation while enhancing efficiency and customer satisfac...
Reposted yesterday
Sales Engineer, Mid Market - Public Sector
$112K - $144K *
Transform essential public sector operations by leveraging IoT solutions to enhance fleet management, improve compliance, and optimize logistics for safer, greener environments. Collaborate with diver...
Reposted 4 weeks ago
Staff Engineer - Product Engineering
$180K - $220K *
Engage across teams to drive engineering excellence and influence strategic direction. Mentor peers, adopt AI for efficient technologies, and shape impactful solutions while fostering innovation and d...
Reposted 1 week ago
$75K - $95K *
Shape the future of financial solutions by leveraging your technical expertise and consultative skills. Collaborate with clients and internal teams to design impactful solutions that drive business su...
3 weeks ago
Mechanical Engineer - Customer Focused Team
$94K - $141K *
Drive your career with a dynamic team focused on innovative mechanical design. Collaborate closely with customers to develop cutting-edge Coolant Distribution Units, ensuring high performance and reli...
1 week ago
$120K - $160K *
Drive the integration of complex systems for Aircraft Launch and Recovery Equipment, collaborating with diverse teams to solve multifaceted challenges and optimize life-cycle performance while ensurin...
1 week ago
$110K - $130K *
Drive innovative solutions by integrating legacy systems with advanced technologies. Collaborate with diverse teams to manage technical efforts, ensuring effective system design and lifecycle optimiza...
1 week ago
$89K - $141K *
Drive process optimization and technical leadership in aseptic filling operations, collaborating across teams to enhance quality and efficiency. Lead troubleshooting, project execution, and regulatory...
6 days ago
$110K - $130K *
Architect and implement robust network solutions using Fortinet technologies, ensuring high availability and security across corporate and cloud environments. Collaborate with teams to enhance infrast...
Yesterday
$88K - $105K *
Unlock potential by designing and testing software systems, collaborating with cross-functional teams to prioritize requirements and resolve technical issues, while maintaining comprehensive documenta...
3 days ago
Senior IT Infrastructure Engineer - Japanese
$100K - $140K *
Join a dynamic team as a Senior System Engineer, driving IT infrastructure solutions and project management for enterprise clients. Leverage your expertise in cloud technologies and systems engineerin...
Today
$76K - $102K *
Take ownership of site safety and operational excellence, driving employee engagement and performance. Collaborate with teams to implement strategic initiatives, ensuring adherence to safety standards...
3 weeks ago
Technical Staff, Thermal Architect
$150K - $180K *
Unlock potential by driving innovative thermal architecture solutions for large-scale AI infrastructure. Collaborate across teams to optimize performance, energy efficiency, and cost in cutting-edge d...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.