Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$86K - $198K *
Transform your career by leading systems engineering efforts for U.S. Navy munition programs. Drive technical solutions, collaborate with teams, and ensure system integrity throughout the development...
Today
$86K - $198K *
Lead the design and development of complex systems, translating customer needs into technical specifications. Collaborate with teams to enhance system performance and support national security mission...
1 week ago
$80K - $95K *
Transform your career by providing essential IT support, resolving end-user issues, managing collaboration tools, and enhancing office technology. Join a dynamic team dedicated to improving user exper...
Today
Senior Technical Support Engineer
$100K - $120K *
Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...
Reposted 3 weeks ago
Senior Technical Support Engineer
$99K - $163K *
Innovate customer success by providing expert technical support, collaborating with cross-functional teams, and enhancing product experiences. Join us to solve complex challenges and drive impactful s...
Reposted yesterday
Cloud Infrastructure Support Engineer
$69K - $158K *
Explore innovative cloud solutions by collaborating with architects and engineers to optimize AWS components, manage container applications, and modernize systems within a dynamic DevOps environment...
Yesterday
Technical Support Professional
$80K - $100K *
Join a team that's dedicated to providing exceptional technical support for enterprise software applications. Collaborate with customers and development teams to troubleshoot issues, enhance software...
2 days ago
$80K - $95K *
Transform project execution by leveraging expertise in planning, technical guidance, and integration of multi-discipline efforts. Collaborate across teams to ensure deliverables are met efficiently an...
Reposted 2 days ago
$70K - $110K *
Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...
4 weeks ago
$80K - $95K *
Champion IT support across global offices by troubleshooting, managing endpoints, and enhancing user experience. Collaborate with teams to ensure efficient onboarding, offboarding, and technical assis...
1 week ago
$79K - $106K *
Join a team that's dedicated to providing exceptional technical support, managing complex customer issues, and collaborating with engineering teams to enhance product efficiency and compliance in a dy...
3 weeks ago
$130K - $195K *
Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...
2 weeks ago
$61K - $141K *
Champion innovative MBSE practices to enhance DoD systems engineering. Collaborate with teams to integrate warfighting requirements, utilizing advanced modeling tools and techniques to drive impactful...
Yesterday
$61K - $141K *
Unlock potential by leveraging your MBSE expertise to drive system modeling for DoD initiatives. Collaborate with teams to integrate warfighting requirements and enhance digital engineering practices...
Yesterday
$95K - $115K *
Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...
Reposted 4 weeks ago
Security and Operations Engineer
$86K - $198K *
Transform security operations by enhancing cloud infrastructure, automating security processes, and collaborating with cross-functional teams to ensure robust protection and compliance against emergin...
2 weeks ago
$77K - $176K *
Elevate your career by leading technical discovery and solution design for agentic AI implementations. Collaborate with engineering teams to assess requirements, build demonstrations, and ensure succe...
2 weeks ago
$77K - $176K *
Unlock potential by leading technical discovery and solution design for agentic AI implementations. Collaborate with customers to assess needs, document requirements, and ensure successful handoffs to...
2 weeks ago
Technical Support Analyst (Journeyman)
$59K - $122K *
Unlock your potential by coordinating and resolving technical support incidents, enhancing self-service capabilities, and collaborating with diverse teams to improve service quality and user satisfact...
2 weeks ago
$95K - $110K *
Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...
3 weeks ago
Common Computing Infrastructure Support Engineer
$61K - $141K *
Transform the lifecycle management of Naval systems by overseeing engineering changes, technical documentation, and training materials. Collaborate with teams to enhance operational efficiency and sup...
3 days ago
$65K - $100K *
Grow your career with this hands-on role providing top-tier technical support and troubleshooting for customers, ensuring high-quality service and collaborative problem-solving in a dynamic environmen...
Reposted 2 days ago
$80K - $95K *
Accelerate progress at the forefront of rail technology by leveraging your technical expertise. Collaborate with diverse teams to enhance operational safety and efficiency, reduce maintenance costs, a...
Reposted 2 days ago
$90K - $110K *
Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...
1 week ago
$90K - $110K *
Join a dynamic team to drive sales growth by creating opportunities, building relationships, and collaborating with partners. Leverage your engineering expertise to meet customer needs and enhance mar...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.