Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$79K - $85K *

Optimize IT support services by providing technical assistance and troubleshooting for end-users. Ensure high customer satisfaction through effective resolution of hardware, software, and network issu...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $93K *

Unlock advanced technical support for installations, ensuring compliance with standards while leading tasks and coordinating activities. Collaborate with engineers and technicians to enhance project o...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$132K - $198K *

Drive cybersecurity integration in medical devices, enhancing security measures and mitigating risks throughout the product lifecycle. Collaborate with cross-functional teams to ensure compliance and...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Join us to support mission-critical defense initiatives by conducting systems engineering assessments, evaluating technical architecture, and promoting innovation in a collaborative environment. Enhan...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $190K *

Optimize AI infrastructure by driving innovative network designs and solutions. Collaborate with high-profile customers to enhance performance and scalability in data centers, ensuring cutting-edge te...

Today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform the future of AI infrastructure by leading network architecture design, optimizing performance, and collaborating with partners to deliver cutting-edge solutions that drive innovation in dat...

6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $215K *

Join our team as a Systems Engineer to drive systems development across the INCOSE lifecycle, providing essential programmatic support for high-profile customer programs and collaborating with stakeho...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $130K *

Collaborate to drive end-to-end solution delivery for major retail platforms, leading technical engagement and operational ownership while leveraging AI workflows to ensure high-quality, innovative so...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Partner with us to innovate and deliver high-impact retail solutions. Drive end-to-end execution as a key technical leader, engaging clients while mentoring teams and ensuring top-notch operational de...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Engineer robust testing solutions by managing manual and automated testing efforts, ensuring quality through detailed documentation and collaboration with developers. Support Risk Management Framework...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Optimize technical support processes by bridging customer needs with engineering solutions, managing complex escalations, and delivering custom SQL and API resolutions to enhance customer satisfaction...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in delivering innovative IT solutions by guiding technical teams, ensuring project success, and aligning technology with business goals. Collaborate across functions to drive performan...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's driving innovative IT solutions, leading technical delivery, and collaborating with diverse stakeholders to ensure project success and optimal performance across multiple platforms...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $266K *

Shape the future of enterprise AI by building and operating secure, reliable cloud infrastructure. Lead incident response, automate workflows, and ensure operational readiness while collaborating with...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Transform GTM operations by building AI-powered workflows that enhance efficiency and drive pipeline growth. Collaborate with cross-functional teams to implement innovative solutions and optimize sale...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$187K - $242K *

Unlock potential by driving innovative mechanical designs for cutting-edge PC products. Collaborate across teams to influence product strategies and lead technical decisions, ensuring high-quality, cu...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join us to drive innovative automated storage solutions, collaborating with sales teams and customers to design efficient proposals and ensure seamless project execution from concept to delivery...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Partner with us to enhance our enterprise network infrastructure by implementing, configuring, and maintaining robust LAN/WAN solutions while ensuring optimal performance and secure remote access for...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in developing and optimizing embedded software solutions for advanced appliances, ensuring reliability and performance while mentoring junior engineers and collaborating with cross-fun...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by serving as a technical expert in customer deployments, integrations, and troubleshooting. Collaborate with diverse teams to ensure operational excellence and customer satisfaction...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$84K - $95K *

Drive the technical development of server platforms, ensuring quality and performance throughout the lifecycle. Collaborate with cross-functional teams to deliver top-tier solutions for data center an...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to delivering high-quality IT support and technical solutions. This role involves executing deployments, upgrades, and migrations while ensuring effective communication an...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.