Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$95K - $115K *

Drive exceptional customer success by providing expert technical support for Fortinet products. Collaborate with teams to resolve issues, enhance solutions, and educate customers, ensuring a seamless...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $89K *

Engage as a frontline ERP Software Support Engineer, providing vital technical support, troubleshooting, and user training for internal systems. Collaborate with teams to maintain software functionali...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $133K *

Join a dynamic team as you support customers by ensuring high-speed chip performance, developing automation scripts, and collaborating with cross-functional teams to deliver innovative solutions in a...

Today

  •   Less than 5 years exp.  •   Information Technology

$76K - $96K *

Support engineering students and researchers by fabricating, assembling, and repairing specialized lab equipment. Provide technical guidance on CNC machining and ensure safety compliance in workshops...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Unlock potential by leading systems engineering efforts, guiding design and integration of complex systems, and ensuring alignment with technical requirements and architectures. Collaborate across tea...

1 week ago

  •   15+ years exp.  •   Information Technology

$88K - $105K *

Join a dynamic team to design and quote engineered solutions, collaborating with customers to meet their technical needs while mentoring peers and enhancing product quality through innovative practice...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $179K *

Advance operational excellence by providing Tier 2 support for critical applications. Collaborate with cross-functional teams to troubleshoot incidents, enhance system reliability, and drive improveme...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$93K - $179K *

Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...

San Antonio, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join us to lead the installation and integration of complex AV systems, providing technical guidance to junior technicians while ensuring project milestones and safety standards are met. Your expertis...

1 week ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Elevate your career by leading the installation and integration of advanced AV systems. Collaborate with a skilled team, provide technical guidance, and ensure project success while maintaining safety...

1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Join a team that's redefining infrastructure architecture and modernization. Lead initiatives across datacenter, cloud, and networking platforms while driving automation and security standards to enha...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Empower your career by tackling complex infrastructure challenges across diverse client environments. Leverage your technical expertise to resolve escalations, manage migrations, and enhance system re...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$103K - $155K *

Grow your career with hands-on experience in software development, contributing to scalable, high-quality projects. Collaborate closely with experienced engineers and enhance your programming skills i...

Vancouver, BCIn-Person

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform customer experiences by installing and maintaining advanced industrial X-ray systems. Leverage your expertise in high-voltage technology and radiation safety to ensure optimal performance an...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform the executive support landscape by providing advanced technical assistance to senior leaders, ensuring seamless technology experiences during high-stakes meetings and events while mentoring...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$67K - $113K *

Drive backend system stability and compliance by managing virtualization, operating systems, and ServiceNow administration. Collaborate with cross-functional teams to optimize ITSM processes and ensur...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$67K - $113K *

Join a team that's focused on optimizing backend systems and compliance. As a key technical resource, you'll manage virtualization, operating systems, and ServiceNow administration while ensuring infr...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Engineer robust IT solutions by managing Windows/Linux servers, VMware, and O365. Support enterprise technology, troubleshoot complex issues, and ensure system reliability while collaborating with cro...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $150K *

Elevate your career by designing and optimizing a global enterprise network infrastructure, ensuring high availability and security across diverse environments while driving innovation and operational...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive network excellence by deploying, configuring, and testing infrastructure. Collaborate with teams to activate services, manage timelines, and troubleshoot issues, ensuring seamless connectivity a...

4 weeks ago

  •   5 - 7 years exp.  •   Media

$75K - $143K *

Build and enhance secure, scalable cloud solutions while driving automation and reliability. Collaborate with teams to deliver high-quality outcomes and contribute to technical innovation in cloud env...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $132K *

Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...

Pennsylvania, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$53K - $108K *

Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$135K - $155K *

Engineer and enhance global service operations by providing hands-on support for advanced life science instrumentation. Collaborate cross-functionally to develop service processes and ensure customer...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Unlock potential by leading complex customer engagements, designing and deploying innovative solutions using cutting-edge technologies. Collaborate with engineering teams to transform challenges into...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.