Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Technical Support Specialist
$95K - $115K *
Drive exceptional customer success by providing expert technical support for Fortinet products. Collaborate with teams to resolve issues, enhance solutions, and educate customers, ensuring a seamless...
Yesterday
$80K - $89K *
Engage as a frontline ERP Software Support Engineer, providing vital technical support, troubleshooting, and user training for internal systems. Collaborate with teams to maintain software functionali...
Reposted 1 week ago
$80K - $133K *
Join a dynamic team as you support customers by ensuring high-speed chip performance, developing automation scripts, and collaborating with cross-functional teams to deliver innovative solutions in a...
Today
Senior Technician, Laboratory Support
$76K - $96K *
Support engineering students and researchers by fabricating, assembling, and repairing specialized lab equipment. Provide technical guidance on CNC machining and ensure safety compliance in workshops...
1 week ago
Systems Engineer III, AI Experience
$120K - $145K *
Unlock potential by leading systems engineering efforts, guiding design and integration of complex systems, and ensuring alignment with technical requirements and architectures. Collaborate across tea...
1 week ago
$88K - $105K *
Join a dynamic team to design and quote engineered solutions, collaborating with customers to meet their technical needs while mentoring peers and enhancing product quality through innovative practice...
Today
Application Support Engineer - Mid Level
$93K - $179K *
Advance operational excellence by providing Tier 2 support for critical applications. Collaborate with cross-functional teams to troubleshoot incidents, enhance system reliability, and drive improveme...
3 weeks ago
Application Support Engineer - Mid Level
$93K - $179K *
Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...
4 weeks ago
Senior Installation Technician
$80K - $95K *
Join us to lead the installation and integration of complex AV systems, providing technical guidance to junior technicians while ensuring project milestones and safety standards are met. Your expertis...
1 week ago
Senior Installation Technician
$80K - $95K *
Elevate your career by leading the installation and integration of advanced AV systems. Collaborate with a skilled team, provide technical guidance, and ensure project success while maintaining safety...
1 week ago
Infrastructure / Cloud Operations Engineer
$120K - $145K *
Join a team that's redefining infrastructure architecture and modernization. Lead initiatives across datacenter, cloud, and networking platforms while driving automation and security standards to enha...
1 week ago
Senior Systems & Infrastructure Engineer
$90K - $120K *
Empower your career by tackling complex infrastructure challenges across diverse client environments. Leverage your technical expertise to resolve escalations, manage migrations, and enhance system re...
3 weeks ago
Member of Technical Staff 2- Service Provider
$103K - $155K *
Grow your career with hands-on experience in software development, contributing to scalable, high-quality projects. Collaborate closely with experienced engineers and enhance your programming skills i...
Reposted 6 days ago
$80K - $95K *
Transform customer experiences by installing and maintaining advanced industrial X-ray systems. Leverage your expertise in high-voltage technology and radiation safety to ensure optimal performance an...
Today
Senior Deskside Support Technician
$100K - $120K *
Transform the executive support landscape by providing advanced technical assistance to senior leaders, ensuring seamless technology experiences during high-stakes meetings and events while mentoring...
Today
$67K - $113K *
Drive backend system stability and compliance by managing virtualization, operating systems, and ServiceNow administration. Collaborate with cross-functional teams to optimize ITSM processes and ensur...
1 week ago
$67K - $113K *
Join a team that's focused on optimizing backend systems and compliance. As a key technical resource, you'll manage virtualization, operating systems, and ServiceNow administration while ensuring infr...
1 week ago
ITSM Engineer (SNOW) - Global Industrial
$95K - $115K *
Engineer robust IT solutions by managing Windows/Linux servers, VMware, and O365. Support enterprise technology, troubleshoot complex issues, and ensure system reliability while collaborating with cro...
Reposted 2 days ago
$117K - $150K *
Elevate your career by designing and optimizing a global enterprise network infrastructure, ensuring high availability and security across diverse environments while driving innovation and operational...
1 week ago
$80K - $95K *
Drive network excellence by deploying, configuring, and testing infrastructure. Collaborate with teams to activate services, manage timelines, and troubleshoot issues, ensuring seamless connectivity a...
4 weeks ago
Service Engineer (DevSecOps) II
$75K - $143K *
Build and enhance secure, scalable cloud solutions while driving automation and reliability. Collaborate with teams to deliver high-quality outcomes and contribute to technical innovation in cloud env...
2 weeks ago
Implementation Technical Engineer
$96K - $132K *
Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...
3 weeks ago
$53K - $108K *
Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...
Reposted 1 week ago
$135K - $155K *
Engineer and enhance global service operations by providing hands-on support for advanced life science instrumentation. Collaborate cross-functionally to develop service processes and ensure customer...
2 days ago
Staff Forward Deployed Engineer (10567)
$160K - $200K *
Unlock potential by leading complex customer engagements, designing and deploying innovative solutions using cutting-edge technologies. Collaborate with engineering teams to transform challenges into...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.