Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$150K - $190K *
Unlock potential by leading the integration and validation of advanced plasma-based sensing systems. Collaborate across disciplines to shape technical documentation and drive system performance in a f...
4 weeks ago
$110K - $130K *
Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...
Reposted 1 week ago
$110K - $130K *
Transform customer insights into innovative technical solutions, driving successful proposals and collaboration. Leverage your expertise to influence architecture and enhance product offerings while e...
Reposted 1 week ago
$144K - $208K *
Transform data center engineering by optimizing infrastructure design and operations. Lead innovative projects, ensuring compliance and efficiency while collaborating with cross-functional teams to en...
1 week ago
$163K - $254K *
Shape the future of product support by delivering expert technical assistance, collaborating with R&D, and enhancing software features to meet customer needs in analytical instruments and diagnostics...
2 weeks ago
Technical Services Engineer (Timmins ON)
$84K - $110K *
Transform customer experiences by providing expert technical support in blasting solutions. Collaborate with teams to enhance safety, optimize performance, and deliver measurable value through innovat...
3 weeks ago
$94K - $126K *
Join our team to drive sales growth in the military and government sector. Collaborate with partners and customers to close deals, develop strategic relationships, and ensure long-term success in your...
1 week ago
$94K - $126K *
Join a team that's driving growth in military and government sectors by developing strategic sales capabilities and fostering strong customer relationships to maximize territory potential and ensure l...
1 week ago
$94K - $126K *
Transform the future of military and government communications by driving sales growth in a dynamic environment. Collaborate with teams to develop strategic relationships and ensure customer success w...
1 week ago
$94K - $126K *
Grow your career with a dynamic role focused on driving sales and strategic partnerships in the military and government sectors. Collaborate with teams to enhance customer relationships and achieve su...
1 week ago
$94K - $126K *
Join a team that's driving innovation in military and government communications. You'll develop strategic sales capabilities, manage key accounts, and collaborate with a dynamic team to achieve sustai...
1 week ago
$72K - $93K *
Drive excellence in maintenance operations by troubleshooting complex systems, optimizing preventative procedures, and leading continuous improvement initiatives to enhance equipment reliability and p...
1 week ago
IT Systems Operations Engineer
$98K - $154K *
Unlock potential by providing critical support for Linux and Windows systems. Take ownership of troubleshooting, repairs, and documentation while collaborating with engineering teams to enhance operat...
1 week ago
$100K - $120K *
Unlock potential by delivering impactful product demonstrations and leading technical engagements. Collaborate with sales teams and partners to design solutions that address customer needs in cybersec...
2 weeks ago
Systems Engineer 2 (FST - 143)
$110K - $130K *
Join a team that's shaping the future of system engineering with your expertise. Leverage your extensive experience to drive complex programs and contracts, ensuring innovative solutions and operation...
2 weeks ago
Systems Engineer 2 (FST - 143)
$110K - $130K *
Champion innovative solutions by leveraging 14 years of systems engineering expertise. Collaborate with cross-functional teams to drive complex projects, ensuring high-quality outcomes and adherence t...
2 weeks ago
$95K - $115K *
Drive your career with opportunities to manage IAM solutions, collaborate with diverse teams, and ensure security compliance through innovative identity and access management strategies across the org...
Reposted 3 days ago
$88K - $105K *
Join a dynamic team to drive technical support for lubricants and fluids, collaborating with R&D, Sales, and customers. Leverage your engineering expertise to enhance product development and resolve a...
Reposted 3 days ago
$90K - $110K *
Drive the integration of advanced security solutions, collaborating with clients to implement and troubleshoot DataStealth features while enhancing system performance and connectivity in a dynamic, cu...
4 weeks ago
$80K - $95K *
Shape the future of physical security systems by designing and overseeing technical implementations while ensuring alignment with customer needs and operational efficiency across teams. Be a key playe...
1 month ago
$80K - $95K *
Transform your career by designing and implementing cutting-edge physical security systems. Collaborate across teams to ensure solutions meet customer needs while leading technical execution with conf...
1 month ago
$93K - $136K *
Transform facility operations by optimizing chiller plant performance and environmental systems. Lead initiatives for efficiency, compliance, and sustainability while collaborating with stakeholders t...
Yesterday
$100K - $120K *
Design and develop software solutions for the Navy's cybersecurity program, ensuring confidentiality and integrity. Collaborate with engineers to implement scalable architectures and maintain software...
2 weeks ago
Senior Forward Deployed Engineer
$130K - $155K *
Join a pioneering team to shape innovative software solutions, engaging directly with customers to transform their challenges into reliable deployments. Leverage your engineering skills to drive impac...
2 weeks ago
Senior Forward Deployed Engineer
$130K - $155K *
Transform your career by joining a pioneering engineering team focused on delivering innovative software solutions. Engage directly with customers to understand their needs, build impactful applicatio...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.