Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$164K - $226K *
Lead innovative thermal solutions for next-gen networking platforms, collaborating across teams to optimize performance and reliability. Drive thermal architecture and validation for high-performance...
3 days ago
$164K - $226K *
Elevate your career as you design innovative thermal solutions for next-gen networking platforms, collaborating across teams to optimize performance and efficiency in high-performance computing enviro...
3 days ago
$152K - $209K *
Shape the future of thermal engineering by designing innovative cooling solutions for AI and HPC systems. Collaborate with cross-functional teams to optimize performance and reliability while mentorin...
1 week ago
Field Application Engineer (Technical Sales)
$80K - $95K *
Grow relationships with clients by delivering tailored automation solutions. Leverage cutting-edge technologies in material handling to meet diverse customer needs while collaborating with internal te...
Today
Senior Principal Electrical Engineering Technologist
$199K - $258K *
Oversee the electrical architecture and strategy for next-gen laptop platforms, guiding teams through product development phases while driving innovation and ensuring alignment with business objective...
Reposted 1 week ago
$120K - $145K *
Transform user experiences by deploying and configuring innovative AI solutions. Collaborate with teams to identify use cases, write production code, and drive adoption of cutting-edge technology in r...
2 weeks ago
$152K - $233K *
Transform business functions by embedding AI solutions that drive real change. Collaborate with leaders to identify opportunities, build prototypes, and ensure adoption, all while integrating seamless...
3 weeks ago
Technical Support Engineer (New England)
$72K - $112K *
Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...
Reposted 3 weeks ago
Senior Support Engineer, Identity Security - US
$120K - $145K *
Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...
Reposted 3 weeks ago
$86K - $198K *
Partner with us to lead the engineering of Microsoft Purview and M365 solutions, driving compliance, governance, and automation across a complex enterprise environment while collaborating with diverse...
5 days ago
$77K - $132K *
Elevate your career by providing expert field support for power distribution systems. Engage in hands-on commissioning, testing, and troubleshooting across diverse industrial environments, ensuring re...
Yesterday
$77K - $132K *
Lead the charge in field-based commissioning and troubleshooting of power distribution systems. Collaborate with customers and teams nationwide to ensure reliable performance across diverse industrial...
Yesterday
$210K - $220K *
Drive systems engineering excellence across the lifecycle phases, ensuring technical integrity and quality. Collaborate with government and stakeholders to manage risks and dependencies while facilita...
1 week ago
$80K - $95K *
Drive the technical support team to enhance IT infrastructure efficiency, ensuring optimal operation of servers, VMware, and databases. Lead system upgrades and support strategies while fostering user...
1 week ago
Software Integration Engineer (SIE3) - 535
$199K - $235K *
Join a team that's dedicated to enhancing software deployment and system stability in high-performance computing environments. You'll lead orchestration efforts, ensuring secure and reliable operation...
3 weeks ago
Software Integration Engineer (SIE3) - 535
$199K - $235K *
Champion software deployment orchestration and system stability in high-performance computing environments, ensuring reliable, secure deployments while collaborating with operations teams to enhance l...
3 weeks ago
Tech End User Support Sr Specialist
$88K - $110K *
Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...
Reposted 4 days ago
$120K - $145K *
Join a dynamic team to lead engineering efforts in AI server repair, driving process improvements and technical excellence while managing a multidisciplinary group of engineers to enhance operational...
6 days ago
$90K - $100K *
Support our technical sales efforts by collaborating across teams to ensure product designs meet customer needs. Leverage your engineering expertise to manage projects, enhance customer satisfaction...
2 weeks ago
$110K - $130K *
Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...
1 week ago
$100K - $120K *
Unlock potential by driving IP strategy through collaboration with R&D teams, conducting prior art searches, and managing patent portfolios. Support litigation, training, and enforce IP rights, ensuri...
Reposted 3 weeks ago
Senior Field Engineer, Data Center Design and Engineering
$320K - $405K *
Transform the future of data center engineering by resolving on-site technical issues, collaborating with contractors, and ensuring project success through effective problem-solving and communication...
Today
Senior Field Engineer, Data Center Design and Engineering
$320K - $405K *
Empower our engineering team by resolving on-site technical issues, ensuring project success through collaboration with contractors and engineers, and driving improvements in design and processes acro...
Today
Test Engineering, Electrical Designer, Sustaining
$85K - $103K *
Optimize test engineering solutions by enhancing fixture designs and supporting production processes. Collaborate with teams to troubleshoot and improve test coverage for advanced optical systems, ens...
1 week ago
Hardware Diagnostics Engineer - Infrastructure
$88K - $105K *
Join a team that's dedicated to ensuring hardware reliability through rigorous testing and diagnostics. You'll manage server burn-in processes, troubleshoot failures, and collaborate with vendors to m...
4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.