Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$80K - $95K *

Shape the future of network architecture by analyzing, designing, and implementing comprehensive strategies that align with organizational goals while ensuring security and compatibility with existing...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$72K - $93K *

Unlock potential by leading expert maintenance and repair initiatives. Drive continuous improvement and optimize equipment performance while mentoring team members in a dynamic, fast-paced environment...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $107K *

Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Empower your career by designing and optimizing IT infrastructure solutions for diverse clients. Collaborate with teams to deliver tailored, secure, and scalable systems, while thriving in a dynamic...

Today

  •   Less than 5 years exp.  •   Staffing

$70K - $95K *

Contribute to network and systems deployment by supporting installations and configurations nationwide. Collaborate with senior engineers to enhance your skills in a hands-on role, ensuring infrastruc...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Join our Solutions Engineering team to drive innovative technical solutions that address customer needs. Collaborate with sales, product, and engineering teams to enhance incident management capabilit...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Transform our regional Customer Support team by leading, mentoring, and driving exceptional service delivery while managing critical incidents and aligning global strategies to enhance customer satisf...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion engineering analysis and diagnostics for medium-voltage transformers, bridging technical support across teams to enhance reliability, service quality, and lifecycle performance while managing...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $158K *

Transform IT infrastructure by leveraging cloud platforms to modernize critical environments. Collaborate with experts in Azure, AWS, and DevOps to design innovative solutions that meet client needs a...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$108K - $227K *

Join a top-tier team to develop cutting-edge SIGINT capabilities, tackling diverse technical challenges in systems engineering, RF/antenna engineering, and field operations while ensuring seamless int...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$108K - $227K *

Join a dynamic team to engineer advanced SATCOM systems, tackling diverse technical challenges in RF communications and systems integration. Lead the lifecycle from design to deployment, ensuring cutt...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$108K - $227K *

Unlock potential by leading systems engineering for SATCOM prototypes, tackling diverse technical challenges in RF communications, and collaborating with a top-tier team to develop innovative SIGINT c...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$86K - $198K *

Lead large-scale IAM projects, analyzing identity lifecycles and defining access requirements. Design and support systems for user privileges and credential management, implementing enterprise-class s...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a dynamic team to develop custom test systems, leveraging LabVIEW and TestStand. Collaborate with engineers to ensure system testability and compliance, while providing direct support to customer...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$89K - $135K *

Take ownership of preventive maintenance and troubleshooting for HITEC systems. Collaborate with teams to ensure effective field execution, customer communication, and operational discipline while mai...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Lead engineering teams to develop, integrate, and optimize systems, ensuring mission success through innovative technical solutions while utilizing Agile methodologies and continuous improvement pract...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$138K - $165K *

Drive reliability excellence by leading testing strategies for complex electromechanical systems. Collaborate with cross-functional teams to set targets, analyze failures, and mentor engineers, ensuri...

Yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$86K - $198K *

Champion innovative software solutions as a Senior Full Stack Developer, leveraging your expertise to tackle complex challenges and enhance system functionality in a dynamic, agile environment...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$102K - $176K *

Join a team that's driving process excellence in global manufacturing by optimizing the inflatable bubble extrusion process. Lead initiatives that enhance quality, productivity, and reliability while...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$77K - $176K *

Drive impactful data solutions by designing and implementing scalable data pipelines. Collaborate with cross-functional teams to transform complex data into actionable insights for mission-critical pr...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...

Edmonton, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $157K *

Empower clients by providing expert technical support in Fixed Income and Derivatives. Collaborate with Product and Engineering teams to translate client needs into actionable solutions while ensuring...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Engage in hands-on deployments of cutting-edge systems for maritime missions. Leverage your expertise integrating mechanical and electrical components while troubleshooting and evolving hardware desig...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.