Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Global Product Support Engineer III
$108K - $148K *
Support new product rollouts through effective maintenance strategies, troubleshooting, and collaboration with engineering and manufacturing teams to enhance quality and reliability in a dynamic, resu...
1 month ago
$90K - $110K *
Optimize technical sales strategies by bridging engineering and customer needs, influencing automotive design from concept to production, and driving new business opportunities in the plastic injectio...
2 days ago
$80K - $95K *
Shape the future of network architecture by analyzing, designing, and implementing comprehensive strategies that align with organizational goals while ensuring security and compatibility with existing...
Reposted today
$72K - $93K *
Unlock potential by leading expert maintenance and repair initiatives. Drive continuous improvement and optimize equipment performance while mentoring team members in a dynamic, fast-paced environment...
Today
Infrastructure Technology Support Technician
$60K - $107K *
Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...
1 week ago
$70K - $95K *
Contribute to network and systems deployment by supporting installations and configurations nationwide. Collaborate with senior engineers to enhance your skills in a hands-on role, ensuring infrastruc...
2 weeks ago
$120K - $145K *
Join our Solutions Engineering team to drive innovative technical solutions that address customer needs. Collaborate with sales, product, and engineering teams to enhance incident management capabilit...
Reposted 4 weeks ago
$95K - $115K *
Transform our regional Customer Support team by leading, mentoring, and driving exceptional service delivery while managing critical incidents and aligning global strategies to enhance customer satisf...
1 week ago
$110K - $130K *
Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...
1 week ago
Technical Services Engineer - Medium Voltage Transformer (EE26119)
$80K - $95K *
Champion engineering analysis and diagnostics for medium-voltage transformers, bridging technical support across teams to enhance reliability, service quality, and lifecycle performance while managing...
2 weeks ago
$69K - $158K *
Transform IT infrastructure by leveraging cloud platforms to modernize critical environments. Collaborate with experts in Azure, AWS, and DevOps to design innovative solutions that meet client needs a...
Reposted 2 days ago
$108K - $227K *
Join a top-tier team to develop cutting-edge SIGINT capabilities, tackling diverse technical challenges in systems engineering, RF/antenna engineering, and field operations while ensuring seamless int...
Yesterday
$108K - $227K *
Join a dynamic team to engineer advanced SATCOM systems, tackling diverse technical challenges in RF communications and systems integration. Lead the lifecycle from design to deployment, ensuring cutt...
Yesterday
$108K - $227K *
Unlock potential by leading systems engineering for SATCOM prototypes, tackling diverse technical challenges in RF communications, and collaborating with a top-tier team to develop innovative SIGINT c...
2 days ago
System Engineer - Field Tech Support
$67K - $125K *
Accelerate progress at our logistics and field support program by driving hardware maintenance and sustainment activities, ensuring efficient operations and customer commitments while collaborating wi...
4 weeks ago
$86K - $198K *
Lead large-scale IAM projects, analyzing identity lifecycles and defining access requirements. Design and support systems for user privileges and credential management, implementing enterprise-class s...
Yesterday
$142K - $218K *
Transform client relationships by leveraging technical expertise to deliver tailored solutions, ensuring successful implementation and optimization of products while collaborating with internal teams...
3 weeks ago
$110K - $130K *
Join a dynamic team to develop custom test systems, leveraging LabVIEW and TestStand. Collaborate with engineers to ensure system testability and compliance, while providing direct support to customer...
1 week ago
$89K - $135K *
Take ownership of preventive maintenance and troubleshooting for HITEC systems. Collaborate with teams to ensure effective field execution, customer communication, and operational discipline while mai...
2 weeks ago
$120K - $145K *
Lead engineering teams to develop, integrate, and optimize systems, ensuring mission success through innovative technical solutions while utilizing Agile methodologies and continuous improvement pract...
Reposted 2 weeks ago
Senior Staff Test Engineer - Reliability
$138K - $165K *
Drive reliability excellence by leading testing strategies for complex electromechanical systems. Collaborate with cross-functional teams to set targets, analyze failures, and mentor engineers, ensuri...
Today
$86K - $198K *
Champion innovative software solutions as a Senior Full Stack Developer, leveraging your expertise to tackle complex challenges and enhance system functionality in a dynamic, agile environment...
1 week ago
$77K - $176K *
Drive impactful data solutions by designing and implementing scalable data pipelines. Collaborate with cross-functional teams to transform complex data into actionable insights for mission-critical pr...
5 days ago
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...
1 week ago
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.