Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$118K *
Drive operational excellence by leveraging advanced aircraft systems expertise to enhance fleet reliability, minimize downtime, and ensure effective maintenance actions through real-time monitoring an...
Today
Senior Technical Enablement Engineer
$150K - $215K *
Unlock the potential of technical enablement by managing global projects, developing engaging content, and collaborating with teams to enhance enterprise security solutions and drive go-to-market succ...
Today
$80K - $95K *
Elevate our manufacturing efficiency by procuring and optimizing automation systems. Collaborate on design, oversee installations, and ensure operational excellence across facilities while troubleshoo...
Yesterday
$80K - $95K *
Transform automated systems engineering by integrating material handling and packaging solutions. Collaborate with cross-functional teams to ensure efficient project execution from concept to delivery...
3 days ago
$128K - $214K *
Unlock potential as a Senior Windows Engineer, managing enterprise infrastructure and delivering critical IT services. Collaborate with teams to enhance system performance and ensure security across d...
Today
$91K - $141K *
Optimize enterprise VoIP services by providing Tier II support, analyzing incidents, and ensuring compliance. Collaborate on installations and mentor technicians while exercising independent judgment...
5 days ago
$226K - $338K *
Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...
Reposted 2 weeks ago
Technical Services Engineer - OSD Equipment
$80K - $95K *
Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...
1 week ago
$110K - $130K *
Join our team to design and implement innovative software solutions, manage development processes, and enhance existing applications while ensuring quality and security across systems in a collaborati...
6 days ago
$95K - $115K *
Champion innovative automation solutions by engineering real-time controls and information systems. Collaborate with cross-functional teams to enhance operational efficiency in the food and beverage a...
6 days ago
$98K - $168K *
Advance your career by leading the technical architecture and integration of innovative avionics display systems, ensuring safety and compliance throughout the full lifecycle of aerospace subsystems...
Reposted 2 weeks ago
$100K - $138K *
Lead technical strategy and drive success in complex customer opportunities. Collaborate with teams to design scalable solutions, deliver impactful demos, and build strong relationships, ensuring alig...
3 days ago
$100K - $138K *
Join a team that's driving innovation in complex customer solutions. As a senior technical expert, you'll lead strategic engagements, design scalable solutions, and foster strong relationships to ensu...
3 days ago
$100K - $138K *
Unlock potential by serving as a senior technical expert in sales, driving complex customer solutions and fostering collaboration across teams to achieve strategic goals and enhance customer relations...
3 days ago
Staff Customer Engineer, Platform and Devices Enterprise Solutions
$174K - $252K *
Transform enterprise solutions by guiding clients through technical transitions, driving sales growth, and collaborating with teams to innovate and enhance product offerings. Leverage your expertise t...
1 week ago
Senior Electrical Engineer, Product Support
$102K - $154K *
Join our team to provide expert electrical engineering support for Aircraft Power Control systems, enhancing design, production, and customer service through innovative solutions and problem-solving i...
Today
$61K - $141K *
Empower innovation by leveraging data engineering skills to build scalable solutions. Collaborate with a diverse team to develop data pipelines and platforms that transform complex data into actionabl...
Today
$61K - $141K *
Engage with a dynamic team to develop and deploy data solutions that transform complex datasets into actionable insights, enhancing mission-driven projects in a fast-paced environment...
Today
$95K - $115K *
Advance your career by managing and securing Linux-based enterprise systems. This role involves system administration, automation, and operational support for mission-critical environments, ensuring o...
2 days ago
$120K - $170K *
Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
1 week ago
Global Product Support Engineer III
$108K - $148K *
Support new product rollouts through effective maintenance strategies, troubleshooting, and collaboration with engineering and manufacturing teams to enhance quality and reliability in a dynamic, resu...
1 month ago
$90K - $110K *
Optimize technical sales strategies by bridging engineering and customer needs, influencing automotive design from concept to production, and driving new business opportunities in the plastic injectio...
2 days ago
$80K - $95K *
Shape the future of network architecture by analyzing, designing, and implementing comprehensive strategies that align with organizational goals while ensuring security and compatibility with existing...
Reposted today
$72K - $93K *
Unlock potential by leading expert maintenance and repair initiatives. Drive continuous improvement and optimize equipment performance while mentoring team members in a dynamic, fast-paced environment...
Today
Infrastructure Technology Support Technician
$60K - $107K *
Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.