Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$77K - $176K *

Engineer innovative AI solutions by deploying customer workflows and integrating systems. Collaborate with clients to ensure technical acceptance and quality, while adapting components and diagnosing...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Drive your career with a dynamic role in systems engineering, focusing on complex aerospace systems. Collaborate on architecture, safety analysis, and compliance while leading projects and optimizing...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Innovate secure agentic workflows for mission-critical GEOINT systems. Collaborate with diverse teams to design, integrate, and deploy applications that enhance operational efficiency and automate pro...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$69K - $141K *

Drive impactful solutions as a Systems Engineer, adeptly integrating systems and addressing complex challenges to enhance mission outcomes in a dynamic environment...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $104K *

Lead the charge in optimizing vision systems for pharmaceutical inspections, ensuring quality and compliance. Collaborate on AI technologies while providing technical support and training to enhance c...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Join a team that's dedicated to optimizing vision systems for pharmaceutical inspections. This role involves travel, machine installations, and training, ensuring high-quality standards in defect dete...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform customer cybersecurity needs into scalable solutions by partnering with sales teams. Lead discovery, develop architectures, and support opportunities from qualification to close, ensuring al...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $215K *

Partner with us to drive cybersecurity solutions by engaging with clients, assessing their needs, and designing scalable architectures. Collaborate with sales and technical teams to ensure effective i...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage as a trusted advisor in cybersecurity, collaborating with sales teams to identify customer needs, develop scalable solutions, and lead technical discussions, ensuring alignment between security...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer cybersecurity needs into scalable solutions by collaborating with sales teams and leading technical discussions. Leverage your expertise to design architectures, support presentatio...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape cybersecurity solutions by collaborating with sales teams and clients to identify needs, develop architectures, and deliver tailored recommendations. Leverage your expertise to drive technical v...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Contribute to cybersecurity solutions by partnering with sales teams to assess customer needs, develop scalable architectures, and deliver technical presentations. Engage with stakeholders to ensure e...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $215K *

Champion cybersecurity solutions by collaborating with sales teams to assess customer needs, design scalable architectures, and deliver impactful presentations, ensuring alignment between technology a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $95K *

Contribute to the testing and validation of innovative products by developing test plans, executing tests, and collaborating with teams to ensure quality and functionality across hardware and software...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead technical support for complex enterprise server systems. Take ownership of troubleshooting, customer satisfaction, and service improvement initiatives. Collaborate across teams and mentor others...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Oversee complex technical troubleshooting for enterprise customers, addressing escalated issues with HP commercial notebooks and desktops. Collaborate with engineering teams to ensure effective resolu...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $104K *

Join a dynamic team as a Senior Event Support Engineer, providing top-tier AV support for high-profile events. Ensure seamless operation of advanced AV systems, delivering exceptional experiences in e...

Yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$72K - $92K *

Join a team that's dedicated to providing technical expertise and support for networking and data center products. Collaborate with cross-functional teams to troubleshoot issues, recommend solutions...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Optimize system performance by leading configuration management and technical oversight. Collaborate across disciplines to enhance operability and maintenance, ensuring compliance with safety standard...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$70K - $100K *

Join a team that's dedicated to delivering exceptional technical support and solutions. Collaborate with customers and internal teams to drive product knowledge and sales effectiveness while managing...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Engineer and deliver IT projects by configuring and deploying technology solutions. Collaborate with teams to ensure successful implementation across diverse client environments while maintaining clea...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at the service center by providing technical and commercial support for industrial power transmission and rotating equipment, ensuring seamless communication between sales, manufac...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$62K - $141K *

Unlock potential by designing and implementing software integration solutions that enhance national security missions, ensuring seamless connectivity across diverse systems and supporting critical dat...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$61K - $141K *

Transform the future of network automation by developing and implementing innovative solutions. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...

5 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.