Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$222K - $262K *

Manage system requirements and documentation to deliver compatible production systems. Collaborate across disciplines to design solutions, allocate resources, and ensure stakeholder needs are met thro...

Today

  •   11 - 15 years exp.  •   Information Technology

$222K - $262K *

Lead the charge in delivering innovative system solutions by managing requirements, coordinating cross-discipline efforts, and developing comprehensive engineering documentation to ensure system effec...

Today

  •   11 - 15 years exp.  •   Information Technology

$78K - $120K *

Empower customer success by providing expert field support for advanced test systems. Engage in preventive maintenance, troubleshooting, and system installations while collaborating with diverse teams...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $120K *

Join a team that's shaping the future of technology! As a Field Services Engineer, you'll deliver exceptional customer support, perform system maintenance, and collaborate with diverse teams to enhanc...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Explore a dynamic role managing AWS environments, enhancing infrastructure performance, and mentoring teams. Leverage your CloudOps expertise to drive improvements and ensure security in mission-criti...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$61K - $141K *

Drive the design and implementation of innovative technologies and processes to enhance production efficiency. Collaborate with cross-functional teams to solve complex engineering challenges while men...

Today

  •   Less than 5 years exp.  •   Business Services

$75K - $90K *

Join a dynamic team as a Data Center Service Engineer, providing critical post-sales support through on-site and remote troubleshooting of server systems, ensuring customer satisfaction and operationa...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$79K - $87K *

Join a dynamic team to provide exceptional service in resolving complex server systems. Collaborate globally to enhance field operations and support client needs through technical expertise and strong...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Grow your career by troubleshooting complex technical problems on server systems, providing exceptional customer support, and enhancing service excellence through field and remote engagements. Drive s...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Join a team that's dedicated to resolving complex technical issues and enhancing customer satisfaction through expert support in data center environments. You'll play a vital role in our global servic...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $100K *

Support our Global Service network by resolving complex server issues on-site and remotely. This role requires exceptional technical skills and customer service to enhance post-sales support and build...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Bring your expertise to a dynamic role focused on resolving server issues in enterprise data centers. Collaborate with teams to enhance post-sales support and ensure customer satisfaction through exce...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Partner with us to deliver exceptional field support for server systems. As a vital member of our post-sales team, you'll troubleshoot technical issues, enhance customer satisfaction, and contribute t...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $100K *

Empower your career with a role ensuring customer satisfaction through technical support, troubleshooting, and expert knowledge of server systems. Work collaboratively in a fast-paced environment to u...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$79K - $87K *

Drive your career forward by joining a skilled team focused on resolving complex server issues in dynamic data center environments. Engage directly with customers to ensure optimal performance and sat...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform technical support by leveraging deep expertise and automation. Engage with elite developers, troubleshoot complex issues, and engineer autonomous resolution paths to redefine support standar...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $100K *

Analyze and resolve complex technical issues at customer sites, ensuring service excellence while supporting a dynamic global service network. Contribute to building a world-class engineering organiza...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$74K - $122K *

Transform client experiences by delivering exceptional technical support across integrated platforms. Collaborate with teams to resolve complex issues, ensuring stability and client confidence while d...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engage with our Technical Support team to tackle complex issues for enterprise health systems. Drive incident resolution, enhance support processes, and mentor junior engineers while shaping the futur...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Unlock potential by leading server production testing, ensuring quality and efficiency. Collaborate with cross-functional teams to optimize processes and uphold global standards in a dynamic manufactu...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...

Burnaby, BCIn-Person

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate technical performance by leading field deployments and maintenance, mentoring junior engineers, and ensuring high-quality service delivery through proactive fault management and adherence to e...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join a team that's shaping the future of cloud infrastructure by developing innovative server and rack solutions. Collaborate with cross-functional teams to translate customer needs into technical exc...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.