Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$90K - $110K *
Elevate your career by automating corporate IT operations, enhancing employee experiences, and driving efficiency through innovative agentic tools and workflows. Join us in transforming IT into a seam...
3 weeks ago
$80K - $95K *
Lead the IT support team by providing advanced troubleshooting, mentoring junior technicians, and ensuring seamless service delivery. Collaborate with cross-functional teams to enhance IT operations a...
2 days ago
Advanced Network Engineer Support
$60K - $180K *
Drive innovative solutions as you analyze project impacts and support advanced electronics systems. Collaborate in tactical planning and hands-on engineering to enhance efficiency and resource allocat...
3 days ago
Client Support Engineer II - Stamford
$80K - $90K *
Support our clients by providing exceptional onsite IT assistance, troubleshooting diverse technologies, and ensuring seamless communication. Collaborate with teams to deliver high-quality service whi...
6 days ago
Technical Support Specialist Lead
$96K - $129K *
Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...
1 week ago
Technical Support Specialist Lead
$96K - $129K *
Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...
1 week ago
Technical Support Specialist Lead
$96K - $129K *
Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...
1 week ago
Senior Forward Deployed Engineer (10570) Toronto, Canada
$120K - $130K *
Take ownership of complex engineering projects, collaborating with customers to design, build, and deploy innovative solutions using advanced technologies. Drive technical outcomes from discovery to p...
3 weeks ago
$100K - $130K *
Help us optimize sales operations by providing essential support to our sales team, ensuring accurate order processing, exceptional customer service, and effective collaboration across departments to...
3 weeks ago
$95K - $115K *
Drive system improvements and enhance applications by identifying opportunities, implementing innovative designs, and maintaining quality code while collaborating with teams to leverage new technologi...
Reposted 2 weeks ago
$146K - $234K *
Champion the support and management of web-based data management tools, ensuring efficient issue resolution and documentation. Collaborate with cross-functional teams to enhance user experience and ma...
Today
$146K - $234K *
Lead the charge in providing exceptional help desk support for web-based data management applications. Collaborate with engineers to resolve issues, manage Jira tickets, and maintain documentation, en...
Yesterday
$82K - $128K *
Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...
1 month ago
$86K - $198K *
Support national security by designing and implementing cloud solutions, leveraging enterprise architecture expertise to modernize IT infrastructures and enhance operational capabilities for clients i...
5 days ago
$86K - $198K *
Shape the future of cloud security by leveraging your expertise in enterprise architecture and F5 BIG-IP solutions. Collaborate with a skilled team to modernize IT infrastructures and support national...
5 days ago
$86K - $198K *
Transform national security by leveraging cloud capabilities and enterprise architecture. Collaborate with a skilled team to modernize IT infrastructures and tackle complex challenges, ensuring robust...
5 days ago
$86K - $198K *
Unlock the potential of cloud technology by modernizing IT infrastructures. Collaborate with a skilled team to support national security initiatives while leveraging cutting-edge enterprise cloud plat...
5 days ago
$86K - $198K *
Unlock your potential by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and...
5 days ago
$86K - $198K *
Elevate your career by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and me...
5 days ago
$86K - $198K *
Join a dynamic team to support national security by modernizing IT infrastructure and leveraging cloud capabilities. Collaborate with experienced professionals to design and implement cutting-edge sol...
5 days ago
$80K - $95K *
Transform fleet reliability through hands-on investigation and program development. Drive root cause analysis and preventative maintenance for deployed products, ensuring optimal performance as the co...
6 days ago
$110K - $130K *
Unlock potential by designing and validating advanced GPS/GNSS navigation solutions for airborne systems, ensuring performance and integrity in complex environments while collaborating across engineer...
2 days ago
IT Engineer - Endpoint & Device Management
$115K - $130K *
Champion enterprise endpoint management by optimizing Microsoft Intune for Windows and mobile devices while enhancing user experience and operational consistency across various technology teams...
Reposted today
$77K - $176K *
Drive the design and integration of advanced electrical systems, leveraging expertise in signal processing and machine learning to solve complex challenges. Mentor junior engineers and contribute to s...
2 weeks ago
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.