Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$105K - $147K *

Transform large-scale technology programs and drive digital initiatives across Retail, CPG, and Logistics. Lead cross-functional teams, engage stakeholders, and ensure quality delivery while aligning...

Mississauga, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Optimize project delivery by leading complex technology initiatives, ensuring seamless integration of innovative solutions while collaborating with clients and teams to meet business objectives and en...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$119K - $155K *

Lead the charge in delivering innovative technology solutions by managing complex software projects, collaborating with clients, and optimizing system designs to meet business needs while ensuring qua...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Accelerate progress at our multi-site maintenance operations by leading teams, enhancing performance, and ensuring high-quality standards across communities in Indiana and Kentucky. Drive operational...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Support the development team by implementing best practices and tracking project progress. Collaborate with stakeholders to prioritize work and enhance team performance in a fast-paced environment whi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $128K *

Drive impactful project management in electric transmission planning, collaborating with teams to analyze resources and enhance reporting. Utilize advanced tools to support strategic decision-making a...

Reposted today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Unlock your potential by leading the delivery of innovative solutions for retail clients. Collaborate with cross-functional teams to ensure timely, high-quality project execution that drives customer...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$114K - $134K *

Empower a team dedicated to enhancing service delivery in health and human services. Lead strategic initiatives, oversee program operations, and ensure compliance while fostering relationships with st...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Lead and enhance technology support services across multiple sites, driving operational excellence and team performance. Collaborate with cross-functional teams to ensure efficient service delivery an...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Drive security excellence by designing and implementing robust policies, leading operations, and deploying innovative technologies to protect personnel and assets while ensuring compliance with indust...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$86K - $129K *

Optimize client relationships by providing strategic account management and advanced customer service solutions, ensuring seamless operations for large accounts and exceeding client expectations throu...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Optimize multi-market customer programs by unifying teams, standardizing processes, and enhancing operational efficiency to deliver a consistent customer experience across all regions...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$176K - $220K *

Lead the charge in optimizing IT portfolio and program management, enhancing project execution, and improving visibility into investments. Drive strategic governance and resource alignment to ensure s...

Scarborough, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $170K *

Pioneer innovative solutions in P&C insurance by owning the product roadmap for policy administration and commercial underwriting, integrating AI capabilities to enhance decision-making and streamline...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive project success by leading and managing client-focused initiatives. Utilize your project management expertise to coordinate stakeholders, control budgets, and ensure timely delivery while foster...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Transportation

$125K - $150K *

Unlock potential by managing client relationships and maximizing satisfaction through expert guidance on trading solutions. Collaborate across teams to deliver tailored support and drive revenue growt...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform your career by leading the design and integration of hybrid IT solutions. Collaborate with project managers and teams to ensure alignment with business needs while maintaining cybersecurity...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Staffing

$98K - $135K *

Join a team that's driving healthcare innovation by managing enterprise-wide projects. Leverage your expertise in project management and interoperability to enhance operational processes and deliver s...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to delivering exceptional project outcomes. Lead and mentor project teams, ensuring efficiency and collaboration throughout the project lifecycle while exceeding client ex...

Montreal, QCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Champion your project management skills by leading multiple digital projects, ensuring timely delivery and budget adherence while collaborating with a dynamic team. Drive accountability and enhance pr...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Accelerate your career by leading large-scale, cross-functional programs in data and AI. Drive execution, manage dependencies, and influence strategy while collaborating with engineering and product t...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Contribute to the governance and quality of the ITSM CMDB. Analyze data integrity, support Discovery processes, and collaborate with teams to enhance configuration management. Leverage ITIL practices...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Drive the integrity and maturity of the ServiceNow CMDB, analyzing data quality and maintaining standards. Collaborate cross-functionally to ensure reliable configuration data supports ITSM processes...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $175K *

Drive strategic pre-sales initiatives and delivery oversight, leveraging technical expertise in custom development, integration, DevOps, and AI to ensure successful client engagements and solution imp...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.