Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$100K - $120K *

Advance your career by leading multiple client engagements in financial services. Manage project scope, budget, and quality while coaching other PMs and ensuring successful delivery using Agile method...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$101K - $152K *

Empower operational excellence by leading customer service teams in liquid cooling systems. Drive performance, enhance technician utilization, and ensure high customer satisfaction through effective s...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Drive operational excellence by leading strategic initiatives, ensuring compliance, and enhancing financial performance while fostering a culture of continuous improvement and client satisfaction in a...

Today

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Optimize operations by leading strategic initiatives, ensuring compliance, and driving financial performance. Champion continuous improvement and client relations while managing teams to exceed servic...

Today

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Drive operational excellence by overseeing strategic direction, compliance, and financial performance. Lead continuous improvement initiatives, manage client relationships, and ensure adherence to cor...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Drive impactful technology solutions as a Product Owner, bridging IT and business teams. Own product roadmaps, enhance workflows, and ensure scalable systems that support student success across multip...

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$98K - $118K *

Execute critical application support by bridging technical teams and business stakeholders, ensuring seamless operations and exceptional client experiences while driving continuous improvement in appl...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Partner with us to optimize cross-functional technical programs, ensuring seamless delivery across multiple teams. Your leadership will drive agility, enhance communications, and contribute to operati...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Optimize software baseline control by managing configuration processes, automating builds, and ensuring quality throughout the product lifecycle. Collaborate with teams to enhance efficiency and maint...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$87K - $139K *

Advance our Destination Services team by managing relationships with partners, ensuring seamless transitions between service and sales phases, and maximizing visitor impact through exceptional event s...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Champion client success by managing enterprise accounts, driving retention and growth through strategic partnerships and data-driven insights. Collaborate with stakeholders to enhance employee wellbei...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Lead the service transition for a major cloud contact centre migration, defining the operating model and preparing the operations team for ownership. Collaborate with delivery teams to ensure a smooth...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$109K - $133K *

Build and oversee a customer support function from the ground up, defining strategy, processes, and metrics to ensure a scalable and excellent customer experience while managing day-to-day operations...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$132K - $160K *

Lead a dynamic team to enhance consulting delivery, drive business growth, and foster customer relationships. Utilize your expertise in project management and service delivery to influence strategic d...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $194K *

Drive operational excellence by leading media delivery initiatives, optimizing processes, and fostering collaboration across teams to enhance performance and client satisfaction in a dynamic media env...

1 week ago

  •   8 - 10 years exp.  •   Media

$67K - $136K *

Elevate your career by joining a dynamic team focused on delivering high-quality technology solutions. Collaborate with experienced professionals to ensure software quality through testing and automat...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's driving impactful technology programs within a leading asset management firm. Collaborate across functions to manage project milestones, dependencies, and stakeholder communications...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $98K *

Unlock the potential of wealth operations by leading innovative automation projects, optimizing processes, and enhancing data solutions. Collaborate cross-functionally to drive operational excellence...

Toronto, ONIn-Person

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $143K *

Drive the evolution of our Project Management Office, establishing scalable governance and delivery practices. Lead a dynamic team to enhance project execution and ensure alignment across functions as...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $140K *

Lead the charge in managing a dynamic service department, driving customer satisfaction and team performance while overseeing operations in the fire detection and security sectors. Join a growing orga...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$151K - $204K *

Reimagine the future of data products by owning the strategy for a diverse portfolio. Collaborate across engineering teams to unify forecasting, analytics, and AI solutions, ensuring data accessibilit...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Unlock potential by delivering expert consulting services to optimize zTPS software configurations, drive adoption, and enhance client engagement, ensuring maximum value from technology investments in...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $92K *

Champion the implementation of Medicaid Management Information System modules, overseeing project scope, budget, and timelines. Collaborate with vendors and state teams to ensure successful delivery a...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$119K - $179K *

Pioneer customer-focused software projects, ensuring disciplined execution and measurable outcomes. Lead cross-functional teams, manage risks, and drive financial health while aligning stakeholder exp...

6 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.