Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$500K+*

Lead the end-to-end delivery lifecycle of complex technology projects across diverse teams. Foster collaboration, ensure alignment with objectives, and drive execution while managing client relationsh...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Drive effective service delivery coordination by enhancing stakeholder engagement and ensuring quality customer satisfaction through proactive communication and comprehensive management of IT service...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $140K *

Champion exceptional service delivery by building trusted relationships, driving strategic initiatives, and ensuring customer success for enterprise clients. Leverage data insights to enhance operatio...

Markham, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive service delivery excellence by coordinating IT initiatives, engaging stakeholders, and managing customer satisfaction to enhance service adoption. Foster collaboration across teams and ensure ti...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$74K - $125K *

Lead the charge in modernizing a federal agency's data ecosystem, managing customer solutions and technical enablement. Collaborate across teams to enhance platform adoption and deliver exceptional tr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$74K - $125K *

Join a dynamic team managing platform enablement and customer solutions, delivering training and support for a cloud-based analytics ecosystem. Lead cross-functional collaboration to enhance user adop...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform enterprise infrastructure delivery by leading technical teams, driving architecture quality, and managing customer engagements. Leverage a strong engineering background to guide technical ro...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Unlock potential by leading IT service delivery and end-user support, ensuring high-quality operations and continuous improvement. Collaborate across teams to enhance service management practices and...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $177K *

Lead the charge in delivering semiconductor and firmware engineering programs, overseeing client engagement, operational excellence, and team development while driving business growth and continuous i...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $149K *

Drive success by leading complex programs, fostering collaboration across teams, and ensuring exceptional service delivery. Leverage your expertise to enhance customer satisfaction and achieve strateg...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $266K *

Transform service delivery operations by optimizing performance, managing resources, and driving continuous improvement. Lead teams to achieve profitability while enhancing client relationships and en...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$87K - $266K *

Drive operational excellence by leading service delivery teams, optimizing performance, and enhancing client relationships. Ensure effective management of resources and processes to achieve profitabil...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $266K *

Lead the charge in optimizing service delivery operations, ensuring performance excellence and profitability. Collaborate with teams to enhance client relationships and drive continuous improvement ac...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$94K - $266K *

Join a team that's dedicated to optimizing service delivery operations, driving performance improvements, and enhancing client relationships. Lead a diverse team to achieve operational excellence and...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$94K - $266K *

Advance your career by leading service delivery operations, optimizing performance, and managing teams to achieve profitability and client satisfaction. Drive continuous improvement and foster strong...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$94K - $266K *

Manage and optimize service delivery operations, ensuring performance excellence and profitability. Collaborate with teams to enhance client relationships and drive continuous improvement across multi...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$87K - $266K *

Advance operational excellence by leading service delivery teams, optimizing performance, and driving continuous improvement across multiple projects while ensuring client satisfaction and profitabili...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$94K - $266K *

Lead the charge in optimizing service delivery operations, ensuring performance excellence and profitability. Drive continuous improvement, manage resources, and enhance client relationships while ove...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$87K - $245K *

Manage delivery operations across multiple service lines, ensuring optimal performance and profitability. Drive continuous improvement, oversee team performance, and align client objectives with servi...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$87K - $266K *

Drive operational excellence by managing service delivery across multiple teams, optimizing performance, and ensuring client satisfaction. Lead initiatives for continuous improvement while overseeing...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Transform IT service delivery by leading ITSM implementations, managing cross-functional teams, and ensuring alignment with ITIL best practices. Drive performance metrics and enhance service quality w...

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Explore a pivotal leadership role driving project delivery and portfolio management for mission-critical space defense initiatives, ensuring successful execution and collaboration across multidiscipli...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Oversee multiple projects and drive a comprehensive transformation program, ensuring effective communication and collaboration across teams while managing risks and progress updates through dashboards...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$46K - $131K *

Join a team that's dedicated to enhancing customer service and operational efficiency. Lead initiatives in finance operations, manage complex reporting, and build strong client relationships while dri...

Louisville, KYRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Join us to drive execution and delivery of critical IT services for a major defense program. Oversee complex projects, integrate technical efforts, and ensure alignment with mission priorities while f...

Yesterday

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.