Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$100K - $120K *

Optimize delivery processes for software products, ensuring high quality and adherence to standards. Collaborate cross-functionally, manage project timelines, and resolve conflicts to achieve successf...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the vision and strategy for Payments Delivery, overseeing implementation, process improvement, and compliance. Lead a high-performing team to enhance operational efficiency and ensure competitiv...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's redefining sustainment data solutions, leading a diverse organization of 150 professionals. Drive analytics, forecasting, and digital services to support global aircraft fleets and...

6 days ago

  •   11 - 15 years exp.  •   Business Services

$67K - $136K *

Drive innovation by optimizing cloud infrastructure and delivery automation. Collaborate with cross-functional teams to deliver reliable, scalable platforms for financial services clients, ensuring se...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $144K *

Lead the execution of complex data analytics programs, ensuring alignment with strategic objectives and effective delivery across multiple projects while managing resources, risks, and budgets...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$68K - $143K *

Lead the charge in delivering exceptional IT service management for the Air Force, ensuring operational excellence and customer satisfaction while overseeing local service delivery and aligning with e...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Transform documentation practices by leading a dynamic, remote team focused on delivering high-quality customer-facing content. Drive continuous improvement and strategic thinking while ensuring consi...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower client success by managing post-implementation Oracle solutions, ensuring service quality, compliance with SLAs, and fostering long-term relationships. Lead teams to optimize processes and enh...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join us to lead transformative infrastructure and security projects for global clients. Manage teams, drive project success, and ensure stakeholder alignment while delivering high-quality results acro...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$81K - $108K *

Lead the delivery of security-focused technology initiatives, managing mid-sized projects from inception to completion. Collaborate with cross-functional teams to ensure alignment with scope, budget...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$81K - $108K *

Elevate your career by leading cybersecurity project delivery, managing cross-functional teams, and ensuring alignment with scope, budget, and regulatory standards. Drive secure, scalable solutions in...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Shape the future of HR service delivery by partnering with leaders to optimize processes, integrate technology, and enhance employee experiences through innovative strategies and AI solutions across m...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Champion client success by leading complex implementations, managing risks, and ensuring operational readiness. Collaborate with executive stakeholders to deliver projects on time while maintaining hi...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$142K - $190K *

Contribute to enterprise-level digital solutions by leveraging your expertise in software engineering and delivery. Shape technical direction, influence cross-functional teams, and drive modernization...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K - $115K *

Lead and manage complex healthcare projects, enhancing clinical processes and service delivery. Collaborate with teams to develop plans, manage budgets, and ensure quality standards throughout the pro...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Shape the future of healthcare by leading complex projects that enhance clinical processes and service delivery. Collaborate with diverse teams to ensure quality standards, manage budgets, and drive e...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Transform project delivery by leading a high-performing PMO, ensuring governance, optimizing resources, and driving client satisfaction across multiple engagements while balancing strategic oversight...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $145K *

Lead the management of electric distribution projects, ensuring timely delivery and effective stakeholder coordination throughout all phases, from planning to closeout, while maintaining budgetary con...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$134K - $167K *

Optimize HR technology ecosystems by leading strategic initiatives, integrating systems, and driving organizational transformation. Collaborate cross-functionally to enhance workforce effectiveness an...

Markham, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Drive customer success by leading implementation journeys for multiple accounts. Own timelines, enhance onboarding experiences, and facilitate client transitions while ensuring high-quality outcomes a...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $187K *

Unlock potential by leading the design and delivery of ServiceNow solutions, enhancing global service management capabilities through collaboration with cross-functional teams and ensuring alignment w...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in enhancing digital banking experiences by managing Salesforce Loyalty Cloud capabilities, prioritizing client needs, and driving cross-functional collaboration for high-quality deliv...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$154K - $192K *

Lead transformative programs to optimize customer experience delivery, focusing on BPO partnerships and evolving service models. Collaborate across teams to ensure seamless transitions and enhance ope...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$154K - $192K *

Elevate customer experience by leading strategic transitions in service delivery. Focus on optimizing BPO partnerships and evolving operational models to enhance support efficiency and customer satisf...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $173K *

Lead high-impact programs to optimize customer experience support, focusing on BPO partnerships and evolving service delivery models. Collaborate across teams to ensure smooth transitions and enhance...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.