Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$115K - $186K *

Lead the charge in managing complex projects within the credit card sector, ensuring alignment with enterprise strategies. Provide direction and coaching to teams while collaborating with stakeholders...

Mount Laurel, NJRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Join a team that's dedicated to enhancing service reliability by leading Problem Management initiatives. Collaborate with cross-functional teams to identify root causes, drive continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Champion the delivery of innovative data solutions, leading cross-functional teams to modernize platforms and drive AI integration. Ensure project success through effective management of scope, qualit...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Inspire delivery excellence by leading a diverse portfolio of 20+ Scrum teams across regions. Align engineering outcomes with client priorities, enhance AI adoption, and drive measurable value through...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to drive engineering excellence, operational efficiency, and customer-focused delivery across multi-disciplinary platforms. Lead and mentor teams while improving service resilience...

Vaughan, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Champion service excellence by leading a dynamic support team, driving performance improvements, and leveraging data insights to enhance client experiences and operational efficiency in a fast-paced e...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $206K *

Lead a dynamic Tier I Service Desk, driving complex issue resolution and enhancing customer experience for a large-scale enterprise IT environment. Collaborate with teams to optimize performance, qual...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Lead the future of external-facing Tier I Service Desk operations, managing complex issues and driving quality assurance initiatives to ensure optimal user support for a large Department of War agency...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in enhancing user experience by collaborating with customers to ensure services meet their needs, maximizing value and satisfaction through effective experience-level agreements and qu...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$137K - $185K *

Champion operational excellence by managing technical service delivery across diverse facilities, ensuring optimal performance of systems. Collaborate with leaders to uphold safety and functionality i...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $140K *

Lead the execution of innovative digital and AI solutions, managing cross-functional teams to ensure high-quality delivery. Drive process optimization and resource allocation while collaborating with...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $127K *

Transform customer logistics by leveraging data and automation to enhance service, streamline operations, and drive strategic improvements across supply chain management. Collaborate cross-functionall...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $127K *

Join a team that's driving operational excellence in customer logistics. Leverage data and AI tools to enhance service, solve complex problems, and improve decision-making while collaborating across f...

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Join a team that's dedicated to delivering exceptional healthcare projects. Leverage your expertise in billing, enrollment, and claims while driving strategic initiatives and ensuring compliance with...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$223K - $372K *

Transform customer-facing growth strategies for Fortune 500 companies, leading innovation portfolios and market penetration efforts. Drive project management, stakeholder engagement, and team developm...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$239K - $372K *

Drive transformative technology solutions for clients, shaping strategies and roadmaps that align with business objectives. Lead teams in vendor assessments and project management while enhancing serv...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by leading enterprise IT operations and modernization initiatives. Drive multidisciplinary teams to deliver secure, accessible solutions while ensuring customer satisfaction and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $135K *

Lead complex healthcare technology implementations, driving clarity and urgency from discovery to go-live. Collaborate with cross-functional teams to ensure alignment on scope, quality, and client out...

Today

  •   5 - 7 years exp.  •   Healthcare

$79K - $111K *

Drive impactful technology initiatives as a strategic IT Product Owner, collaborating with diverse teams to enhance clinical operations, improve patient experiences, and ensure regulatory compliance i...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$68K - $92K *

Oversee IT service delivery for Contact Center operations, ensuring effective incident management, performance monitoring, and stakeholder engagement. Drive continuous improvement initiatives and alig...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Champion project success by managing data ingestion/extraction for government clients. Oversee the full implementation lifecycle, ensuring timely delivery and stakeholder engagement while navigating c...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Oversee and coordinate IT and organizational change projects across the Americas, ensuring alignment with global initiatives. Drive stakeholder engagement and manage project timelines, risks, and depe...

1 week ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.