Cisco

Service Delivery Manager, Workplace Resources

Cisco • $137K — $185K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering discipline
  • 5-10 years of facility management or related experience
  • Experience in facilities service delivery and performance management
  • Strong technical knowledge of building systems
  • Demonstrated program/project management experience
  • Competent in financial analysis and budget management

Responsibilities

  • Govern FM Contracts for maintenance and management of technical assets
  • Partner with global teams to implement Cisco policies for workplace safety
  • Establish business relationships to support evolving service needs
  • Deliver FM Hard services through outsourced providers
  • Drive continuous improvement in service levels and operational costs
  • Manage budgets, financial approvals, and contract variations
  • Own business continuity plans for FM Hard Services

Benefits

  • Onsite work in San Jose, CA
  • Opportunity for career advancement
  • Dynamic work environment focused on operational excellence
  • Collaboration with worldwide team and local leaders
  • Opportunity to influence and innovate workplace resources
Full Job Description
The application window is expected to close on: 10/15/2026
This role is onsite in our San Jose, CA office.

Workplace Resources (WPR) is looking for a dynamic Service Delivery Manager (Technical Services) for the Americas West Portfolio. This role would be based and report out of our San Jose campus. The ideal candidate will bring a strong background in technical facilities, engineering, or technical project management, with experience leading complex technical services and driving operational excellence. This is an exciting opportunity for an experienced technical leader looking to take the next step in their career.

What You'll Do:
  • Govern an FM Contract which ensures all Americas West locations have a maintenance, life cycle management strategy & engineering plan for technical assets (HVAC, Building Management Systems, etc.)
  • You will partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional.
  • Establish business relationships to better align current services today and ensure complete support of the business units as they constantly evolve and innovate.


The delivery of FM Hard services via outsourced Service Providers including:
  • Contractual execution against existing critical metrics and SLAs
  • Strategic Asset Opex & CAPEX Investment Plans, including due diligence, developing multi-year programs, prioritize work into projects, present/align the plan for the project teams to deliver.
  • Driving continuous improvements in service levels, operating costs, energy & sustainability, quality and safety.
  • Monitoring and Reporting on significant events impacting business operations.
  • Budget & Spend Management, and prioritizing needs. Contract Variations, Work Order & Financial Approvals.
  • Owning Business Continuity plans associated to FM Hard Services


Who You'll Work With

Reports to Americas Workplace Services Leader. The WPR Delivery team provides local focus and relevance in various geographic regions including all real estate transactions, capital investment program management and facility maintenance, operation, EHS, and procurement. We partner with suppliers to ensure quality, innovation and scalability with Cisco's business and apply customer-driven feedback to continuously improve and exceed client and employee expectations.

Minimum Qualifications
  • Bachelors in an engineering discipline, plus 5-10 years of facility management or related proven experience
  • Proven experience leading facilities service delivery and performance management, including managing operational performance, SLAs/KPIs, risk, and service outcomes across complex environments.
  • Strong technical knowledge of building systems and critical infrastructure, with the ability to understand and translate complex technical concepts for senior leaders and cross-functional teams.
  • Demonstrated program/project management experience, including developing business requirements, building business cases, driving stakeholder alignment, and delivering complex initiatives from planning through implementation.
  • Competent in financial analysis, budget management and modelling, large scale asset capital planning and feasibility studies.


Preferred Qualifications
  • Experience managing large, complex, multi-site facilities portfolios.
  • Experience in 24x7 data centers, R&D labs, network labs, or other critical infrastructure environments.
  • Knowledge of MEP systems, HVAC, BMS/building controls, asset maintenance, and critical infrastructure.
  • Experience with asset management, procurement, lifecycle management, equipment costing, and total cost of ownership.
  • Experience with environmental compliance, sustainability, and renewable energy programs.
  • Experience developing and executing asset management and procurement strategies.
  • Professional certifications in engineering, facilities management, project/program management, or related disciplines.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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