Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$166K - $214K *

Engage in shaping product narratives and driving growth through strategic positioning and go-to-market initiatives. Collaborate cross-functionally to enhance product adoption and deliver measurable va...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion enterprise customer success by building strategic partnerships that foster adoption and retention. Drive value realization through effective relationship management, with a focus on measurabl...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $170K *

Inspire customer success by managing enterprise accounts, enhancing satisfaction, and driving growth through strategic collaboration across teams. Focus on maximizing retention and product adoption wh...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower enterprise clients by driving product adoption and success. As a key advisor, you'll manage relationships, develop strategic roadmaps, and ensure customer satisfaction while collaborating with...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Engage with regional leaders to enhance client success through strategic partnerships. Drive product adoption, analyze data for insights, and lead impactful QBRs, ensuring Sage's solutions improve car...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Engage with regional leaders to enhance client relationships, drive product adoption, and deliver measurable outcomes. Collaborate with stakeholders to analyze data, lead strategic initiatives, and ch...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $126K *

Help us transform customer success by guiding mid-market clients through onboarding, adoption, and renewals. Leverage AI-driven strategies to enhance retention and expansion while collaborating cross...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Join a dynamic team to elevate client success for enterprise partners, ensuring seamless onboarding and ongoing support. Drive engagement and satisfaction through tailored training and proactive relat...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$135K - $160K *

Champion the delivery of innovative data solutions, leading cross-functional teams to modernize platforms and drive AI integration. Ensure project success through effective management of scope, qualit...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Inspire delivery excellence by leading a diverse portfolio of 20+ Scrum teams across regions. Align engineering outcomes with client priorities, enhance AI adoption, and drive measurable value through...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive strategic partner relationships to enhance collaboration and revenue growth. Lead cross-functional teams to innovate integrations, optimize performance, and ensure mutual success with key partne...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to deepen strategic partnerships and drive revenue growth through collaboration. You'll enhance G2's influence by managing partner relationships, optimizing integrations, and leading cross-fun...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $204K *

Drive enterprise programs as a Senior Program Manager, ensuring alignment across projects to achieve strategic business outcomes. Collaborate with executives and teams to deliver value through effecti...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Accelerate your career by driving revenue growth through innovative lifecycle marketing strategies. Leverage data-driven insights and AI to convert millions of free users into paying customers while c...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$135K - $195K *

Champion customer success by driving engagement strategies, aligning services, and ensuring satisfaction through effective consulting and sales practices. Collaborate with teams to enhance outcomes an...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$156K - $172K *

Join a team that's redefining product marketing for integrations. You'll collaborate cross-functionally to craft compelling narratives, drive launches, and enhance customer value across platforms like...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $180K *

Launch impactful revenue enablement initiatives driving productivity across diverse GTM teams. Collaborate with leadership to enhance sales effectiveness through strategic programs and AI-driven techn...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Lead strategic client relationships, ensuring successful SaaS adoption and measurable outcomes. Drive value realization, optimize client engagement, and foster long-term partnerships through effective...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Empower clients by driving success in their robotics journey. As a strategic partner, you'll advocate for customer needs, manage complex relationships, and leverage data to enhance satisfaction and re...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $86K *

Unlock potential by guiding clients through technical setups and integrations, ensuring they maximize value from broadcast products. Collaborate with internal teams to resolve issues and enhance clien...

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $105K *

Empower clients by formulating and executing strategies to enhance user engagement and account growth, while building long-term relationships and maximizing product utilization for optimal success...

Today

  •   Less than 5 years exp.  •   Information Technology

$128K - $192K *

Empower customers to achieve maximum value from our solutions by acting as a strategic advisor and facilitator. Collaborate with teams to drive engagement, enhance adoption, and identify growth opport...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Join a team that's dedicated to empowering customers and enhancing satisfaction through effective management of relationships, driving user adoption, and facilitating strategic consultations for optim...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Elevate customer success by guiding clients through their Workday journey. This role emphasizes relationship-building, strategic communication, and driving adoption, ensuring customers maximize the va...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Partner with us to enhance customer satisfaction and drive successful adoption of our solutions. You'll support clients through their journey, ensuring value and identifying growth opportunities while...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.