Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$157K - $212K *

Lead the charge in enhancing AI search functionality, empowering legal professionals to seamlessly find documents. Collaborate with engineering teams to optimize search relevance, performance, and use...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$157K - $212K *

Shape the future of AI Search by leading product development for innovative legal tech solutions. Collaborate with engineering and ML teams to enhance search quality, ensuring lawyers find the right d...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$157K - $212K *

Drive the vision for AI Search, enhancing document retrieval for legal professionals. Lead a dynamic team to innovate search quality, integrating advanced techniques to meet user needs and improve eff...

Calgary, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Join us in shaping marketing operations by designing scalable frameworks, optimizing workflows, and leveraging AI to enhance campaign execution and lead management. Collaborate across teams to drive e...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$201K - $272K *

Lead the charge in managing a team of Technical Account Managers, ensuring optimal operations for critical applications while enhancing customer experiences and driving improvements across AWS service...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$82K - $137K *

Drive impactful projects from concept to execution, collaborating with cross-functional teams to enhance customer experience and optimize vendor relationships while managing P&L and strategic negotiat...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive growth marketing initiatives that accelerate revenue and enhance account engagement. Collaborate with Sales and Marketing teams to implement targeted strategies, leveraging AI for personalized c...

CanadaRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's driving growth through innovative marketing strategies. You'll develop and execute account-based marketing initiatives, collaborate with sales teams, and leverage AI tools to enhanc...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $205K *

Drive strategic technical planning and project governance across complex network initiatives, collaborating with cross-functional teams to enhance operational efficiency and align with organizational...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $180K *

Unlock potential by leading enablement programs for SMB Account Executives. Collaborate with sales leadership to identify gaps, develop training, and drive measurable results in a fast-paced environme...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $130K *

Transform customer relationships by owning onboarding, adoption, and renewals for diverse accounts. Collaborate cross-functionally to enhance product integration and drive customer success, ensuring h...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Partner with us to drive customer success through onboarding, adoption, and renewals. Engage with diverse accounts, collaborate with product teams, and shape our customer success function in a dynamic...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Champion customer success by managing accounts from onboarding to renewal. Collaborate with marketing and product teams to enhance customer experience and drive adoption, ensuring strong relationships...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Join a dynamic team as you manage customer accounts, driving onboarding, adoption, and renewals. Collaborate cross-functionally to enhance customer success and influence product development while ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $225K *

Shape the future of engineering excellence by leading a high-performing team to drive product development, process improvements, and operational efficiency in a dynamic multi-site environment...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $225K *

Inspire a high-performing engineering team to drive growth through innovative product development and process improvements, ensuring compliance and operational excellence across multiple sites...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$78K - $104K *

Engage in strategic growth and relationship management with key Intermodal customers. Drive revenue, enhance service delivery, and collaborate across teams to ensure operational excellence and custome...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$64K - $104K *

Elevate customer relationships and drive strategic growth by managing key accounts, enhancing service delivery, and identifying revenue opportunities while collaborating across teams to ensure operati...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$64K - $104K *

Champion strategic growth and customer relationships by managing key accounts, driving revenue, and ensuring exceptional service delivery. Collaborate across teams to enhance operational performance a...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$140K - $205K *

Champion member success by managing relationships across diverse technology foundations. Drive engagement, operational efficiency, and strategic initiatives to maximize member value and satisfaction i...

Myrtle Point, ORRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion customer success by delivering tailored training and support, ensuring clients maximize value from services. Collaborate across teams to enhance user experience and drive product adoption thr...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Drive customer success by delivering tailored training and support, ensuring clients maximize value from services. Collaborate across teams to enhance user experience and engagement, while managing mu...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $200K *

Unlock your potential as a product manager, driving the strategy and roadmap for innovative capabilities in a leading life sciences platform, enhancing efficiency for marketing and medical teams throu...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $200K *

Drive product strategy and roadmap for PromoMats, enhancing marketing efficiency through AI and streamlined workflows. Collaborate with cross-functional teams to deliver impactful solutions in a highl...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.