Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
$84K - $124K *
Lead the charge in driving sales for key national accounts, fostering relationships, and developing tailored promotional strategies. Utilize strong analytical skills to identify growth opportunities a...
3 weeks ago
Senior Product Manager, Emerging Technology
$172K - $260K *
Transform customer experiences by collaborating with teams to create innovative solutions that leverage emerging technologies. Drive rapid iterations to ship impactful products that empower users and...
Reposted 2 weeks ago
Senior Product Manager, Emerging Technology
$172K - $260K *
Shape groundbreaking solutions by collaborating with cross-functional teams to transform emerging technologies into impactful products. Engage with clients, drive rapid prototyping, and measure succes...
Reposted 2 weeks ago
Senior Product Manager, Emerging Technology
$207K - $285K *
Innovate with us to transform cutting-edge technology into real-world products. Collaborate with cross-functional teams to solve customer challenges and deliver impactful solutions quickly in a high-v...
Reposted 2 weeks ago
$120K - $160K *
Champion the design and implementation of scalable data pipelines, ensuring data integrity and availability. Collaborate with cross-functional teams to optimize data workflows and enhance infrastructu...
5 days ago
$100K - $140K *
Optimize client relationships by ensuring seamless communication and operational excellence. Collaborate across teams to drive client success, manage deliverables, and enhance platform utilization whi...
2 weeks ago
Senior Construction Project Manager
$110K - $130K *
Join a team that's leading complex municipal water and wastewater projects. You'll oversee construction management, cultivate client relationships, and drive business development in the Houston region...
4 days ago
$80K - $95K *
Support our Middle Market Commercial Lines team by managing client portfolios, ensuring retention and service excellence through expert handling of policy inquiries and transactions in a dynamic insur...
Reposted 2 days ago
$135K - $145K *
Empower growth by leveraging your extensive network in Structured Finance to drive new business and revenue. Collaborate across teams to deliver innovative solutions, navigating complex sales cycles w...
2 days ago
$260K - $300K *
Lead and develop a high-performing sales team, driving results and accountability in a fast-paced environment. Collaborate cross-functionally to enhance processes and foster a culture of continuous im...
1 week ago
Senior Lead Field Marketing Manager
$105K - $141K *
Lead the charge in driving enterprise-wide marketing initiatives to enhance pipeline growth, customer relationships, and revenue. Collaborate closely across teams to execute impactful ABM strategies a...
Reposted yesterday
$120K - $145K *
Shape the future of mission-critical applications by leading a large-scale program, ensuring compliance and technical direction while managing Agile DevSecOps teams in a dynamic AWS cloud environment...
2 weeks ago
$71K - $105K *
Shape the future of cloud infrastructure by designing and managing Google Cloud resources, ensuring security, and optimizing data services while collaborating with cross-functional teams to meet clien...
2 weeks ago
Product Manager - IT Services Portfolio
$101K - $124K *
Transform the IT Services Portfolio by owning strategy, governance, and value realization. Lead initiatives that enhance operational efficiency and measurable customer outcomes while driving product m...
Reposted 1 week ago
Product Manager - IT Services Portfolio
$101K - $124K *
Transform the IT Services Portfolio by owning its strategy, governance, and value realization. Lead high-impact initiatives that drive operational efficiency, customer value, and sustainable business...
Reposted 1 week ago
Product Manager - IT Services Portfolio
$101K - $124K *
Oversee the IT Services Portfolio by defining strategy, governance, and value realization, enhancing operational efficiency and driving transformation initiatives to deliver measurable customer outcom...
Reposted 1 week ago
Product Manager - IT Services Portfolio
$101K - $124K *
Unlock potential by leading the IT Services Portfolio strategy and governance, ensuring alignment with enterprise goals. Drive transformation initiatives that deliver measurable results, enhance custo...
Reposted 1 week ago
Senior Business Development Manager
$90K - $115K *
Accelerate business growth by identifying new clients and nurturing existing accounts. Collaborate with teams to develop strategic sales plans, deliver compelling proposals, and drive successful negot...
1 week ago
Senior Business Development Manager
$95K - $120K *
Join a dynamic team as you drive business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distribution sector. Shape th...
1 week ago
Senior Business Development Manager
$95K - $120K *
Drive business growth by developing strategic sales plans, networking, and managing client relationships. Collaborate with teams to deliver tailored solutions and ensure successful transitions, while...
1 week ago
Senior Business Development Manager
$95K - $120K *
Accelerate progress at our organization by driving business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distributio...
1 week ago
Senior Business Development Manager
$95K - $120K *
Unlock your potential by driving business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distribution sector. Collabor...
1 week ago
Senior Business Development Manager
$95K - $105K *
Transform business growth by driving new client partnerships and developing relationships with C-suite executives. Leverage your sales expertise to manage the entire sales cycle and exceed revenue goa...
1 week ago
Senior Business Development Manager
$95K - $110K *
Accelerate progress at the forefront of business development, driving growth through strategic client engagement and innovative solutions in the Manufacturing and Distribution sector. Lead initiatives...
1 week ago
Senior Business Development Manager
$110K - $130K *
Engage with potential clients to drive business growth through strategic sales initiatives. Develop and execute tailored proposals, manage existing accounts, and leverage market insights to enhance se...
1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.