Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$95K - $115K *

Unlock potential by leading product marketing initiatives that shape market positioning and drive customer engagement. Collaborate across teams to influence product decisions and create compelling nar...

Montreal, QCIn-Person

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$232K - $319K *

Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $210K *

Elevate your career by driving AI transformation within diverse teams. Lead the design and delivery of intelligent automation solutions, shaping workflows that enhance productivity and redefine operat...

Vancouver, BCIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join a transformative team as a strategic partner focused on shaping organizational effectiveness, driving talent initiatives, and enhancing performance to support rapid growth within a dynamic Sales...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$126K - $198K *

Explore innovative consumer storytelling and partnerships, driving engagement across diverse audiences. Collaborate with media and cultural influencers to elevate brand presence and relevance in dynam...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $175K *

Optimize enablement programs by managing agendas, facilitating sessions, and ensuring alignment between product and sales teams. Drive actionable insights from customer feedback and performance metric...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $188K *

Drive client satisfaction and growth by managing Wealth Management accounts, ensuring effective delivery of services, and fostering long-term partnerships with senior leaders to align strategies and e...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $188K *

Join a team that's dedicated to enhancing client satisfaction and retention in Wealth Management. As a Senior Client Manager, you'll drive strategic partnerships and ensure exceptional service deliver...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $188K *

Join us in enhancing client satisfaction and retention by effectively managing Wealth Management accounts, ensuring strategic alignment, and delivering exceptional service through strong partnerships...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $188K *

Drive client satisfaction and growth as a Senior Client Manager, ensuring effective delivery of projects and services while fostering strategic partnerships with Wealth Management clients and internal...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $188K *

Lead client engagement and satisfaction in Wealth Management, ensuring strategic alignment and effective delivery of services. Foster long-term partnerships while managing multiple accounts and advoca...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$155K - $185K *

Unlock potential by leading product development and market strategy in a fast-paced advertising tech environment. Drive innovation while ensuring data integrity and seamless integration for unique cus...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate sales performance by designing and optimizing enablement programs that empower global teams, enhance methodologies, and drive measurable business results in a dynamic environment focused on co...

Today

  •   8 - 10 years exp.  •   Media

$95K - $115K *

Transform client relationships by driving adoption, ensuring value realization, and leading renewals for Enterprise accounts. Collaborate across teams to deliver measurable outcomes and maintain stron...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $133K *

Champion partner success by managing relationships, driving program enhancements, and ensuring operational excellence across diverse teams. Leverage analytical skills to identify growth opportunities...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive impactful channel marketing initiatives, enhancing partner engagement and sales enablement across North America. Collaborate cross-functionally to execute strategic promotions and optimize partn...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $220K *

Lead the charge in driving revenue by cultivating key OEM customer relationships, utilizing effective sales strategies, and providing exceptional technical and business insights. Collaborate within te...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$350K *

Drive revenue growth by developing executive relationships and managing end-to-end sales processes within strategic enterprise accounts. Leverage your expertise to foster trust and ensure customer suc...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$350K *

Engage with key enterprise clients to drive revenue growth through strategic, solution-based sales. Develop lasting relationships and navigate complex sales processes while championing company values...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $151K *

Help us empower nonprofits by leveraging Salesforce solutions to enhance their impact. Collaborate with mission-driven organizations, delivering innovative technology solutions that drive success and...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team as a Senior Program Manager, driving product launches and marketing campaigns. Lead cross-functional initiatives, ensuring timely execution and accountability while managing risks...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$242K - $285K *

Transform the customer success landscape by leading technical teams, driving integration health, and enhancing revenue through strategic partnerships and innovative solutions in the programmatic ecosy...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Media

$170K - $254K *

Join us to lead a high-performing SMB sales team, leveraging AI and data insights to drive revenue growth, enhance customer outcomes, and foster a culture of innovation and continuous learning in a dy...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $254K *

Join a team that's driving innovation in SMB sales by leading a high-performing group of Account Executives. Leverage AI and data insights to enhance sales strategies, foster talent, and achieve excep...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.