Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Lead the charge in managing a diverse portfolio of voluntary benefits clients, developing tailored strategies, and enhancing client relationships while leveraging market insights and technology to dri...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Elevate your career by joining a dynamic team focused on voluntary benefits. Leverage your expertise to develop strategies, manage client relationships, and drive results in a collaborative environmen...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Engage with clients to develop and execute strategies for voluntary benefits, leveraging your expertise to manage complex accounts and foster strong relationships while driving sales and retention in...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Unlock potential by leading client strategies in Voluntary Benefits, managing complex accounts, and fostering relationships. Collaborate within a dynamic team to deliver tailored solutions and drive c...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Drive client success by managing a diverse portfolio of voluntary benefits, developing tailored strategies, and fostering strong relationships. Leverage your expertise to enhance client satisfaction a...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Accelerate your career by leading client strategies in Voluntary Benefits. Collaborate with diverse teams to enhance client relationships and drive results while leveraging your expertise in a dynamic...
2 weeks ago
R_364536 Senior Client Manager - Voluntary Benefits
$119K - $237K *
Lead the charge in developing strategies for a diverse client portfolio, enhancing client relationships, and driving results in a dynamic environment. Collaborate with teams to deliver tailored volunt...
2 weeks ago
Senior Relationship Manager (Mid-Market)
$70K - $150K *
Unlock growth opportunities by managing a high-value commercial portfolio, driving business development, and delivering tailored financial solutions to mid-market clients in a dynamic economic landsca...
6 days ago
Senior Technical Account Manager
$100K - $120K *
Lead the development of strong relationships with major Enterprise customers, providing expert guidance on SOTI products. Drive customer success through tailored support, technical consultancy, and pr...
3 weeks ago
Senior Product Manager, AgentExchange Trust and Security
$172K - $260K *
Champion the future of marketplace security and trust by leading product experiences that enhance partner onboarding, compliance, and operational excellence, ensuring a safe and efficient environment...
1 week ago
Senior Product Manager, AgentExchange Trust and Security
$172K - $260K *
Inspire trust and security in a dynamic marketplace by managing product experiences that enhance partner security reviews, compliance, and listing quality, ensuring a seamless and efficient process fo...
1 week ago
Senior Tax Manager - Private Client Services
$153K - $248K *
Lead multiple engagement teams in delivering sophisticated tax strategies for high-net-worth clients. Drive business development, ensure client satisfaction, and mentor junior staff while navigating c...
1 week ago
Senior Product Operations Lead & Program Manager - Content Experience Innovation
$330K - $500K *
Shape the future of content discovery by leading product operations and program management. Drive efficiency and innovation across teams, ensuring seamless collaboration and execution of high-impact i...
Reposted 6 days ago
$90K - $110K *
Champion customer success by managing relationships, driving revenue growth, and ensuring client satisfaction. Collaborate with teams to deliver tailored solutions and foster long-term partnerships wi...
Reposted 3 weeks ago
Customer Sucess Manager Pricing Reference Services
$90K - $110K *
Drive customer success by managing relationships and strategies to maximize utilization of solutions, ensuring measurable value and growth through engagement with both technical and business stakehold...
Reposted 3 weeks ago
Sales Enablement Support Manager
$80K - $107K *
Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...
2 weeks ago
Senior Digital Strategy and Growth Manager
$140K - $192K *
Join a team that's redefining digital growth through strategic testing and personalization. You'll lead initiatives that enhance B2B buyer journeys, leveraging customer insights to optimize experience...
2 days ago
Senior Privacy Program Manager
$183K - $293K *
Contribute to a cutting-edge global privacy program, ensuring compliance with regulations while driving innovative privacy solutions. Collaborate across teams to manage risk and enhance privacy practi...
Reposted 5 days ago
Senior Growth Marketing Manager | Sage Home Loans
$100K - $140K *
Elevate digital marketing by leading strategy and execution across paid media, SEO, and content. Drive growth through innovative search optimizations and cross-functional collaboration, optimizing the...
Reposted yesterday
$112K - $135K *
Transform the future of automotive technology by leading product lifecycle management, collaborating with cross-functional teams, and driving innovative solutions for OEMs and market activation...
6 days ago
$105K - $180K *
Join a team that's shaping the future of tax advisory services, delivering expert compliance and consulting to middle market clients. Mentor talent while driving business growth and enjoying a flexibl...
2 weeks ago
$100K - $115K *
Lead the charge in delivering high-quality tax services for high-net-worth clients, collaborating closely with the Tax Director and Wealth Management team to provide integrated solutions while gaining...
2 weeks ago
Customer Success Manager (Hybrid)
$85K - $100K *
Engage with managed services customers to drive retention, renewals, and account health. Act as a trusted advisor, coordinating internal teams and ensuring customer satisfaction while translating serv...
3 weeks ago
Senior Construction Manager, Prime Air Expansion
$90K - $158K *
Oversee comprehensive construction management, ensuring compliance and efficiency across all disciplines while leading a dynamic team through the entire project lifecycle from proposal to execution...
3 weeks ago
Senior Program Manager, Learning Content Programs NetSuite
$90K - $209K *
Empower customers by leading innovative learning content programs from inception to publication. Collaborate with cross-functional teams to ensure high-quality educational experiences that drive custo...
Reposted 2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.