Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$119K - $237K *

Lead the charge in managing a diverse portfolio of voluntary benefits clients, developing tailored strategies, and enhancing client relationships while leveraging market insights and technology to dri...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Elevate your career by joining a dynamic team focused on voluntary benefits. Leverage your expertise to develop strategies, manage client relationships, and drive results in a collaborative environmen...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Engage with clients to develop and execute strategies for voluntary benefits, leveraging your expertise to manage complex accounts and foster strong relationships while driving sales and retention in...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Unlock potential by leading client strategies in Voluntary Benefits, managing complex accounts, and fostering relationships. Collaborate within a dynamic team to deliver tailored solutions and drive c...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Drive client success by managing a diverse portfolio of voluntary benefits, developing tailored strategies, and fostering strong relationships. Leverage your expertise to enhance client satisfaction a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Accelerate your career by leading client strategies in Voluntary Benefits. Collaborate with diverse teams to enhance client relationships and drive results while leveraging your expertise in a dynamic...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $237K *

Lead the charge in developing strategies for a diverse client portfolio, enhancing client relationships, and driving results in a dynamic environment. Collaborate with teams to deliver tailored volunt...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Unlock growth opportunities by managing a high-value commercial portfolio, driving business development, and delivering tailored financial solutions to mid-market clients in a dynamic economic landsca...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Lead the development of strong relationships with major Enterprise customers, providing expert guidance on SOTI products. Drive customer success through tailored support, technical consultancy, and pr...

Mississauga, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$172K - $260K *

Champion the future of marketplace security and trust by leading product experiences that enhance partner onboarding, compliance, and operational excellence, ensuring a safe and efficient environment...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Inspire trust and security in a dynamic marketplace by managing product experiences that enhance partner security reviews, compliance, and listing quality, ensuring a seamless and efficient process fo...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $248K *

Lead multiple engagement teams in delivering sophisticated tax strategies for high-net-worth clients. Drive business development, ensure client satisfaction, and mentor junior staff while navigating c...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$330K - $500K *

Shape the future of content discovery by leading product operations and program management. Drive efficiency and innovation across teams, ensuring seamless collaboration and execution of high-impact i...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$90K - $110K *

Champion customer success by managing relationships, driving revenue growth, and ensuring client satisfaction. Collaborate with teams to deliver tailored solutions and foster long-term partnerships wi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Drive customer success by managing relationships and strategies to maximize utilization of solutions, ensuring measurable value and growth through engagement with both technical and business stakehold...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $107K *

Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $192K *

Join a team that's redefining digital growth through strategic testing and personalization. You'll lead initiatives that enhance B2B buyer journeys, leveraging customer insights to optimize experience...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$183K - $293K *

Contribute to a cutting-edge global privacy program, ensuring compliance with regulations while driving innovative privacy solutions. Collaborate across teams to manage risk and enhance privacy practi...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Elevate digital marketing by leading strategy and execution across paid media, SEO, and content. Drive growth through innovative search optimizations and cross-functional collaboration, optimizing the...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $135K *

Transform the future of automotive technology by leading product lifecycle management, collaborating with cross-functional teams, and driving innovative solutions for OEMs and market activation...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $180K *

Join a team that's shaping the future of tax advisory services, delivering expert compliance and consulting to middle market clients. Mentor talent while driving business growth and enjoying a flexibl...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $115K *

Lead the charge in delivering high-quality tax services for high-net-worth clients, collaborating closely with the Tax Director and Wealth Management team to provide integrated solutions while gaining...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $100K *

Engage with managed services customers to drive retention, renewals, and account health. Act as a trusted advisor, coordinating internal teams and ensuring customer satisfaction while translating serv...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $158K *

Oversee comprehensive construction management, ensuring compliance and efficiency across all disciplines while leading a dynamic team through the entire project lifecycle from proposal to execution...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $209K *

Empower customers by leading innovative learning content programs from inception to publication. Collaborate with cross-functional teams to ensure high-quality educational experiences that drive custo...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.