Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$140K - $160K *

Engage with enterprise clients to enhance their experience throughout the client lifecycle. Drive implementation, support, and upsell initiatives while leveraging data to optimize outcomes and ensure...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your career by leading product innovation in a dynamic SaaS environment. Drive AI-powered solutions, collaborate with cross-functional teams, and deliver exceptional user experiences while sha...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $145K *

Elevate your career by owning product strategy and development in a dynamic SaaS environment. Collaborate with cross-functional teams to deliver innovative AI-powered solutions that meet customer need...

Toronto, ONRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$130K - $145K *

Join a dynamic team as you bridge client needs with tailored solutions, leveraging your expertise to drive project success and customer satisfaction through effective communication and collaboration a...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Media

$112K - $135K *

Lead the charge in shaping product strategy and execution for account management and logistics. Collaborate cross-functionally to enhance customer experiences and operational efficiency, driving measu...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $185K *

Transform account-based marketing strategies into impactful campaigns that drive pipeline growth and revenue. Lead integrated initiatives across multiple channels, ensuring alignment with sales and ma...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$229K - $280K *

Innovate in product management by leading cross-functional teams to enhance our Risk Platform. Drive strategic initiatives in credit and fraud, leveraging data insights to create impactful solutions t...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $140K *

Deliver operational excellence by transforming creative vision into efficient product development. Lead cross-functional teams, manage vendor relationships, and ensure quality and profitability throug...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $140K *

Shape the future of product operations by leading cross-functional teams to transform creative visions into operational excellence, ensuring timely and profitable product launches while fostering stro...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $145K *

Grow your career with a dynamic role overseeing project execution, ensuring timely delivery, budget adherence, and compliance with safety standards while coordinating teams and stakeholders for succes...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Reimagine industry-focused go-to-market strategies to enhance the employee hub experience. Collaborate cross-functionally to craft compelling narratives and launch tailored solutions across verticals...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive new business by owning the full sales cycle within large enterprise organizations. Engage senior finance leaders, navigate complex sales processes, and build strong executive relationships to co...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate our digital acquisition efforts by managing multi-million-dollar media investments, optimizing campaigns, and driving qualified leads. Collaborate with cross-functional teams to enhance market...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Empower customer success by designing scalable processes and tools that enhance the customer journey. Collaborate across teams to drive insights and efficiencies, ensuring a consistent, high-quality e...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Transform data center projects by leading cross-functional teams, managing timelines, and ensuring successful deployments. Drive customer success post-launch while capturing insights to enhance future...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $174K *

Transform customer data into impactful marketing strategies. Lead product launches, define messaging, and drive adoption for AI-driven personalization solutions. Collaborate cross-functionally to enha...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $174K *

Drive your career with a Senior Product Marketing Manager role focused on shaping the narrative and innovation for AI-driven personalization, enhancing customer experiences and driving growth through...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $160K *

Lead the development of weather response strategies for last-mile delivery, optimizing capacity and performance through data analysis and collaboration with stakeholders to enhance operational efficie...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Drive product innovation by owning a key area end-to-end, collaborating with teams to enhance client experiences and deliver measurable outcomes in a fast-paced, AI-driven environment...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K *

Partner with us to elevate customer success by delivering tailored strategies, cultivating relationships, and driving compelling results in a dynamic, collaborative environment. Join a passionate team...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Reimagine the future of cybersecurity by crafting compelling narratives that bridge product, sales, and market needs. Drive go-to-market strategies and empower teams with impactful messaging that reso...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $185K *

Drive the development and execution of integration strategies for core products, leading cross-functional initiatives from concept to launch while ensuring smooth project delivery and enhancing team c...

6 days ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.