Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Enterprise Customer Success Manager - East (in-office)
$132K - $165K *
Empower our high-value enterprise accounts through strategic relationship management, analytics expertise, and tailored success plans. Drive customer engagement and growth while acting as the key liai...
Reposted today
Senior Account Manager, LCS, Retail
$108K - $154K *
Shape the future of digital advertising by driving innovative solutions and building trusted relationships with clients. Leverage your expertise to maximize customer success and deliver impactful resu...
6 days ago
$90K - $100K *
Empower customer success by managing high-value accounts, driving renewals, and expanding relationships. Collaborate with teams to enhance revenue retention and deliver tailored solutions that meet cl...
6 days ago
Senior Emerging Account Executive
$144K - $198K *
Join a team that's focused on driving new business growth by acquiring and expanding accounts in the small to medium-sized business sector. Collaborate with internal teams to deliver tailored solution...
2 weeks ago
$117K - $167K *
Shape the future of talent acquisition by executing full-cycle recruiting for technical roles, ensuring a positive candidate experience while collaborating with hiring managers to build diverse, high...
6 days ago
$117K - $167K *
Unlock potential by leading full-cycle technical recruiting efforts, collaborating with hiring managers to design tailored strategies, and championing inclusive practices to attract top talent in a dy...
6 days ago
Sr Program Manager, Client Delivery
$155K - $180K *
Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...
Reposted yesterday
Senior Developer Marketing Manager
$134K - $160K *
Shape the future of developer marketing by leading global initiatives that drive engagement and adoption. Collaborate across teams to create impactful campaigns and ensure a unified brand voice, trans...
Reposted 4 days ago
$122K - $134K *
Join a team that's shaping financial strategy and performance by building comprehensive forecasts and driving strategic decision-making. Collaborate across departments to transform data into insights...
Reposted 5 days ago
Senior Cost Manager - Life Sciences
$100K - $120K *
Unlock potential by leading cost management for complex construction projects. Collaborate with diverse teams to ensure successful outcomes from planning through closeout, while providing expert guida...
1 week ago
$157K - $252K *
Lead the development of innovative compliance solutions, driving customer outcomes and business value. Collaborate with cross-functional teams to prioritize and execute product strategies, ensuring al...
3 weeks ago
Senior Product Manager - Digital Asset Management
$130K - $180K *
Join a team that's redefining digital asset management in life sciences. As a product manager, you'll drive the strategy and roadmap for Veeva's DAM capabilities, enhancing efficiency for marketing an...
Today
Senior Solutions Consultant (Pre-Sales) I
$110K - $130K *
Engage with clients to drive adoption of Nielsen ONE Ads solutions, leveraging data analysis and strategic relationships to enhance media measurement across CTV, Linear TV, Digital, and Social platfor...
Today
Senior Manager, Qualifed Success Architecture
$145K - $175K *
Transform customer success by leading a team of Success Architects to drive adoption, renewals, and strategic growth. Collaborate across departments to ensure high-quality delivery and foster strong c...
5 days ago
Senior Product Manager, Integrations & Solutions | Dedrone by Axon
$131K - $210K *
Join a dynamic team to shape the future of airspace security by leading integrations and solutions for counter drone technology, ensuring seamless interoperability across diverse systems and enhancing...
1 week ago
Senior Marketing Operations Manager
$140K - $200K *
Elevate your career by leading AI-driven marketing operations and enhancing campaign efficiency. Drive collaboration across departments to create scalable solutions that transform marketing strategies...
Reposted 4 days ago
Senior Sales Executive - Enterprise
$125K - $150K *
Shape the future of enterprise sales by driving business growth and building strategic relationships with Fortune 1000 executives, leading complex sales cycles, and expanding portfolio revenue across...
Reposted today
Director of E-Commerce & Digital Product
$130K - $160K *
Elevate digital experiences by guiding site operations and enhancing user engagement. Collaborate with cross-functional teams to implement innovative features and optimize performance metrics, driving...
Reposted 2 weeks ago
Senior Manager, Global Partner & Ecosystem Marketing
$120K - $145K *
Transform global partner marketing strategies to drive growth and engagement. Collaborate with cross-functional teams to execute integrated campaigns and optimize performance across diverse markets, e...
2 weeks ago
Director, Enterprise Customer Success Management
$160K - $200K *
Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...
2 weeks ago
$141K - $236K *
Lead your career with a dynamic team focused on enterprise support, solving complex problems for senior executives while managing technical teams and enhancing customer experiences across diverse fiel...
6 days ago
Senior Marketing Manager- REMOTE
$140K - $175K *
Champion integrated marketing strategies to drive impactful campaigns across US and Canada. Lead a high-performance team, optimize marketing efforts, and collaborate with sales to enhance customer eng...
6 days ago
$153K - $213K *
Take ownership of a customer-facing product area, driving strategy and execution. Collaborate cross-functionally to enhance user experience, leverage AI, and achieve key performance metrics while deli...
4 weeks ago
$85K - $90K *
Shape the future of community management by overseeing operations, enhancing homeowner relations, and ensuring compliance with policies while leading a dedicated team to foster vibrant community livin...
Reposted 5 days ago
Strategic Client Success Manager
$140K - $160K *
Engage with enterprise clients to enhance their experience throughout the client lifecycle. Drive implementation, support, and upsell initiatives while leveraging data to optimize outcomes and ensure...
1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.