Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$132K - $165K *

Empower our high-value enterprise accounts through strategic relationship management, analytics expertise, and tailored success plans. Drive customer engagement and growth while acting as the key liai...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $154K *

Shape the future of digital advertising by driving innovative solutions and building trusted relationships with clients. Leverage your expertise to maximize customer success and deliver impactful resu...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Empower customer success by managing high-value accounts, driving renewals, and expanding relationships. Collaborate with teams to enhance revenue retention and deliver tailored solutions that meet cl...

Kitchener, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$144K - $198K *

Join a team that's focused on driving new business growth by acquiring and expanding accounts in the small to medium-sized business sector. Collaborate with internal teams to deliver tailored solution...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $167K *

Shape the future of talent acquisition by executing full-cycle recruiting for technical roles, ensuring a positive candidate experience while collaborating with hiring managers to build diverse, high...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $167K *

Unlock potential by leading full-cycle technical recruiting efforts, collaborating with hiring managers to design tailored strategies, and championing inclusive practices to attract top talent in a dy...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $160K *

Shape the future of developer marketing by leading global initiatives that drive engagement and adoption. Collaborate across teams to create impactful campaigns and ensure a unified brand voice, trans...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $134K *

Join a team that's shaping financial strategy and performance by building comprehensive forecasts and driving strategic decision-making. Collaborate across departments to transform data into insights...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Unlock potential by leading cost management for complex construction projects. Collaborate with diverse teams to ensure successful outcomes from planning through closeout, while providing expert guida...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$157K - $252K *

Lead the development of innovative compliance solutions, driving customer outcomes and business value. Collaborate with cross-functional teams to prioritize and execute product strategies, ensuring al...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Join a team that's redefining digital asset management in life sciences. As a product manager, you'll drive the strategy and roadmap for Veeva's DAM capabilities, enhancing efficiency for marketing an...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Engage with clients to drive adoption of Nielsen ONE Ads solutions, leveraging data analysis and strategic relationships to enhance media measurement across CTV, Linear TV, Digital, and Social platfor...

Today

  •   Less than 5 years exp.  •   Information Technology

$145K - $175K *

Transform customer success by leading a team of Success Architects to drive adoption, renewals, and strategic growth. Collaborate across departments to ensure high-quality delivery and foster strong c...

North Carolina, USRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$131K - $210K *

Join a dynamic team to shape the future of airspace security by leading integrations and solutions for counter drone technology, ensuring seamless interoperability across diverse systems and enhancing...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Elevate your career by leading AI-driven marketing operations and enhancing campaign efficiency. Drive collaboration across departments to create scalable solutions that transform marketing strategies...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of enterprise sales by driving business growth and building strategic relationships with Fortune 1000 executives, leading complex sales cycles, and expanding portfolio revenue across...

Reposted today

  •   8 - 10 years exp.  •   Staffing

$130K - $160K *

Elevate digital experiences by guiding site operations and enhancing user engagement. Collaborate with cross-functional teams to implement innovative features and optimize performance metrics, driving...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Transform global partner marketing strategies to drive growth and engagement. Collaborate with cross-functional teams to execute integrated campaigns and optimize performance across diverse markets, e...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$141K - $236K *

Lead your career with a dynamic team focused on enterprise support, solving complex problems for senior executives while managing technical teams and enhancing customer experiences across diverse fiel...

Vancouver, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $175K *

Champion integrated marketing strategies to drive impactful campaigns across US and Canada. Lead a high-performance team, optimize marketing efforts, and collaborate with sales to enhance customer eng...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$153K - $213K *

Take ownership of a customer-facing product area, driving strategy and execution. Collaborate cross-functionally to enhance user experience, leverage AI, and achieve key performance metrics while deli...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $90K *

Shape the future of community management by overseeing operations, enhancing homeowner relations, and ensuring compliance with policies while leading a dedicated team to foster vibrant community livin...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$140K - $160K *

Engage with enterprise clients to enhance their experience throughout the client lifecycle. Drive implementation, support, and upsell initiatives while leveraging data to optimize outcomes and ensure...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.