Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$202K - $253K *

Join a team that's driving partner sales excellence in North America. Lead strategic initiatives with Databricks to enhance co-selling efforts, boost pipeline growth, and collaborate across functions...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Drive impactful sales operations initiatives, collaborating with divisional teams to enhance efficiency, optimize performance metrics, and support strategic business objectives through data-driven ins...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$210K - $258K *

Unlock your potential as a Senior Engagement Manager, leading complex consulting projects for pharmaceutical clients. Drive strategic medical initiatives, foster client relationships, and mentor teams...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$138K - $165K *

Shape the future of AI products by leading strategy, vision, and execution. Drive innovation through collaboration and influence, ensuring exceptional value and responsible practices across diverse bu...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $165K *

Drive the end-to-end lifecycle of innovative AI-powered products, shaping strategy and vision while collaborating cross-functionally to deliver exceptional business and customer value through effectiv...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate the future of AI-driven products by leading strategy, vision, and execution. Drive innovation through collaboration and influence, ensuring exceptional value and responsible practices across d...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $135K *

Drive revenue growth and operational excellence by managing strategic CTV publisher relationships. Leverage data-driven insights to maximize monetization and unlock new revenue streams while providing...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize financial strategies for a dynamic business unit, partnering with leadership to drive growth, manage performance, and enhance decision-making through rigorous analysis and clear recommendatio...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $190K *

Drive strategic growth by managing key Pharma and Biotech accounts, engaging C-suite executives, and leading expansion sales processes. Collaborate cross-functionally to enhance client experiences and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $253K *

Drive the development of a cutting-edge career agent, enhancing member experiences through innovative AI solutions. Collaborate with cross-functional teams to define strategy, ensure quality, and deli...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Empower agents in West LA by managing their marketing needs, fostering brand adoption, and creating strategic materials. Collaborate with a talented team to drive business success and enhance agent pe...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $162K *

Join us to empower strategic financial planning and analysis, driving insights and operational efficiency across a dynamic organization. Collaborate with leaders to build robust financial models and s...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$210K - $260K *

Help us tackle high-stakes challenges by architecting scalable solutions, driving cross-functional projects, and mastering revenue strategies. This role offers a unique opportunity to partner with exe...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead complex real estate transactions, managing diverse stakeholders and resources. Drive site selection, financial analysis, and contract negotiations for a high-profile portfolio, ensuring alignment...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving complex real estate transactions, managing high-profile portfolios, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $120K *

Drive revenue growth by leading high-performing sales teams and executing strategic sales initiatives. This role combines leadership with deep expertise in performance marketing to achieve ambitious b...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $181K *

Lead the charge in enhancing market and provider performance through strategic initiatives, project management, and cross-functional collaboration, ensuring operational excellence and improved member...

Long Beach, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $181K *

Lead the charge in enhancing market and provider performance through strategic initiatives, project management, and cross-functional collaboration. Drive operational excellence and support data-driven...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate client success by managing complex projects, ensuring timely delivery, and maintaining budget integrity. Collaborate with diverse teams to drive engagement and optimize project outcomes from i...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Drive partner marketing initiatives by collaborating with technology partners to create impactful demos and assets. Leverage technical fluency to enhance co-marketing strategies and execute multi-chan...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $216K *

Transform partner marketing by engaging with SIs, ISVs, and tech partners. Drive co-marketing initiatives, create demos, and enhance relationships to elevate Slack's narrative and product value in the...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Empower strategic channel partnerships by managing relationships, driving revenue, and executing joint business plans. Collaborate cross-functionally to enhance partner performance and ensure seamless...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$148K - $201K *

Drive innovative solutions in supply chain operations, optimizing global infrastructure through collaboration and data analysis. Lead cross-functional teams to enhance program execution and deliver im...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$169K - $232K *

Unlock potential by driving product strategy for AI agent security, ensuring robust identity governance and seamless integration with enterprise tools. Collaborate with cross-functional teams to deliv...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Explore the future of AI security by driving product strategy and execution for identity management. Collaborate with cross-functional teams to build robust capabilities that ensure safe connections b...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.