Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$168K - $210K *

Shape the future of collaboration as a strategic partner in a rapidly evolving environment. Engage directly with AI and customer-facing teams to drive impactful people strategies that enhance producti...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$129K - $175K *

Optimize cross-functional programs to enhance customer support operations. Lead strategic initiatives, manage dependencies, and drive improvements in resolution quality and operational maturity while...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$121K - $163K *

Analyze complex risk landscapes and drive data-driven risk programs across global supply chains. Collaborate with cross-functional teams to implement proactive strategies that enhance compliance and p...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Transform the Federal landscape by leading enterprise sales efforts, engaging with SES leaders, and driving digital transformation across major accounts. Collaborate with cross-functional teams to ach...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion product marketing initiatives by driving go-to-market strategies for outbound agents and dialer, shaping messaging, and equipping teams to excel in a competitive landscape...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion high-impact integrated production across diverse channels, leading complex programs and enhancing workflows. Elevate production standards while fostering client relationships and mentoring ju...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $165K *

Lead the charge in cultivating client relationships to drive measurable business impact. Oversee account management, growth, and satisfaction while aligning client needs with strategic solutions to en...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $185K *

Join a team that's driving innovation in space mission programs. Oversee schedules, budgets, and risk management while collaborating across functions to deliver cutting-edge capabilities and ensure st...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$65K - $130K *

Grow your career by managing high-value commercial client relationships, driving business development, and structuring tailored financial solutions. Collaborate across teams to deliver exceptional cli...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$65K - $130K *

Join a team that's dedicated to building strong client relationships and driving business growth. Leverage your expertise in commercial banking to deliver tailored financial solutions and enhance port...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $163K *

Join a team that's shaping the future of credit products by driving platform strategy, collaborating across functions, and delivering market-ready features that meet client needs and regulatory standa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Engage with construction projects to ensure successful implementation and adoption of innovative solutions. Drive customer success by providing strategic advisory services, managing relationships, and...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $120K *

Explore customer success by managing relationships, driving product adoption, and ensuring satisfaction for enterprise clients. Collaborate cross-functionally to enhance the customer experience and ac...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Empower technical leaders by shaping organizational design, enhancing performance management, and driving talent retention strategies as you scale the engineering team from 300 to over 1,000, ensuring...

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...

Pleasant Grove, UTRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading technical programs that drive our AI platform's success. Collaborate with remote teams and stakeholders to ensure timely delivery, manage risks, and enhance Agile processes...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Elevate customer value by spearheading AI adoption and change management. Drive engagement through collaborative governance, data insights, and strategic communications to ensure organizations maximiz...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Unlock potential by driving user engagement and lifecycle marketing strategies. Collaborate with cross-functional teams to enhance retention and increase user lifetime value through data-driven insigh...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$129K - $219K *

Drive your career forward by managing diverse projects, aligning them with strategic goals, and ensuring successful delivery through effective cross-functional collaboration and stakeholder engagement...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $175K *

Drive impactful integrated campaigns by transforming company priorities into actionable strategies. Collaborate across teams to create demand, enhance customer growth, and measure success through data...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $108K *

Drive the evolution of Client Success programs, enhancing adoption, retention, and growth through strategic initiatives and cross-functional collaboration. Leverage data and AI to optimize client jour...

Waterloo, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $100K *

Drive impactful revenue operations by managing systems, data, and territory planning. Collaborate cross-functionally to enhance sales performance and ensure data integrity, contributing to strategic g...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Join a team that's driving revenue growth through data-driven insights and operational excellence. Collaborate with cross-functional leaders to enhance systems, optimize territory planning, and ensure...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $200K *

Shape the future of live sports experiences by leading strategic partnerships, negotiating innovative agreements, and collaborating across teams to drive impactful initiatives in emerging technologies...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.