Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Client Success Manager - Programmatic
$80K - $95K *
Engage with clients to drive success in programmatic advertising campaigns, ensuring performance goals are met. Collaborate with internal teams to optimize strategies and enhance client relationships...
1 week ago
$80K - $95K *
Analyze customer health metrics and trends to enhance satisfaction and retention. Collaborate with cross-functional teams to drive proactive solutions and improve customer experiences, ensuring succes...
3 weeks ago
Senior Customer Success Manager
$120K - $130K *
Accelerate your career by managing a portfolio of mid-market accounts, ensuring customer success through strategic engagement, relationship building, and AI-driven insights. Drive measurable outcomes...
4 weeks ago
Senior Customer Marketing Manager
$115K - $151K *
Unlock potential by leading integrated customer marketing campaigns that drive revenue growth. Collaborate with cross-functional teams to optimize strategies and enhance customer engagement throughout...
1 week ago
Senior Technical Release Manager
$103K - $152K *
Lead the charge in managing end-to-end deployment lifecycles, ensuring zero-downtime releases in a cloud-native AWS environment. Collaborate with cross-functional teams to optimize release processes a...
3 weeks ago
Senior Revenue Operations Manager
$144K - $198K *
Engage as a Senior Sales & Strategy Analytics Manager, driving forecasting and pipeline analytics for GTM operations. Collaborate with leadership to transform data into strategic insights, enhancing d...
2 weeks ago
Senior Revenue Operations Manager
$160K - $220K *
Unlock potential by leading forecasting and analytics for GTM operations. Drive strategic insights, enhance reporting processes, and partner with executive leadership to optimize revenue performance i...
2 weeks ago
Senior Revenue Operations Manager
$160K - $220K *
Transform business insights as a Senior Sales & Strategy Analytics Manager. Own forecasting and pipeline analytics, partner with leadership, and drive strategic planning to enhance GTM operations and...
2 weeks ago
Senior Revenue Operations Manager
$144K - $198K *
Unlock potential by leading forecasting and pipeline analytics for GTM operations. Serve as a trusted analytical partner to executive leadership, driving strategic insights and optimizing revenue proc...
2 weeks ago
$90K - $110K *
Drive client success by managing strategic relationships, ensuring alignment with business goals, and delivering measurable value. Collaborate across teams to address risks and enhance partnerships, f...
1 week ago
$110K - $135K *
Join a team that's dedicated to driving client success through strategic partnerships. Manage complex client relationships, lead program launches, and deliver impactful results while collaborating wit...
Yesterday
$119K - $179K *
Join a dynamic team to enhance customer relationships in the Healthcare industry. Leverage your expertise to drive product adoption, ensure customer satisfaction, and act as a liaison between customer...
Reposted 1 week ago
$113K - $170K *
Champion customer success by fostering valuable relationships and driving strategic alignment with Workday solutions, ensuring clients achieve maximum ROI and navigate their digital transformation wit...
Reposted yesterday
$113K - $170K *
Champion customer success by navigating partnerships to maximize value from Workday solutions and drive innovation through proactive engagement, ensuring long-term satisfaction and strategic alignment...
Reposted yesterday
$113K - $170K *
Engage clients as primary advocates to maximize their Workday system value, guiding them through AI adoption and ensuring measurable ROI. Collaborate across teams to tailor solutions, fostering long-t...
Reposted yesterday
$113K - $170K *
Lead the charge in optimizing customer success by forging strategic partnerships, guiding clients in AI adoption, and ensuring maximum return on their Workday investments through proactive innovation...
Reposted yesterday
$113K - $170K *
Champion customer success by aligning solutions with client objectives, driving innovation and long-term ROI. Collaborate cross-functionally to enhance the customer experience and foster enduring part...
Reposted yesterday
$113K - $170K *
Collaborate with clients to maximize their Workday investment, ensuring strategic alignment and driving long-term value through effective adoption and innovation initiatives in a dynamic enterprise en...
Reposted yesterday
$113K - $170K *
Champion customer success by driving adoption of our solutions, fostering deep relationships, and navigating complex challenges. Your role is key in ensuring clients achieve strategic goals and derive...
Reposted yesterday
$119K - $179K *
Drive customer success by managing relationships across the Healthcare portfolio, promoting product adoption, resolving issues, and developing strategic success plans to maximize client satisfaction a...
Reposted 1 week ago
$119K - $179K *
Engage with healthcare clients to enhance product adoption and foster long-term partnerships. Monitor customer health, facilitate SaaS implementations, and resolve issues while serving as a trusted ad...
Reposted 1 week ago
$119K - $179K *
Play a key role in enhancing customer engagement as a vital advocate in our Customer Success Team. Leverage your expertise in Healthcare and SaaS solutions to drive user satisfaction and strategic gro...
Reposted 1 week ago
$119K - $179K *
Support customer success through proactive relationship management, driving adoption, and ensuring satisfaction within a Healthcare portfolio. Collaborate with cross-functional teams to address client...
Reposted 1 week ago
Senior Customer Marketing Manager
$145K - $185K *
Engage the customer lifecycle by developing scalable marketing programs that enhance onboarding, retention, and expansion. Collaborate cross-functionally to transform insights into impactful strategie...
1 week ago
$119K - $179K *
Join our dynamic team to enhance customer satisfaction in the Healthcare sector. You'll advocate for clients, manage relationships, and drive product adoption while resolving critical issues and ensur...
Reposted 1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.