Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$187K - $260K *

Lead the charge in shaping our marketing technology ecosystem, driving product strategy and team development while enhancing workflows and cross-channel capabilities for data-driven marketing success...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $150K *

Contribute to product success by bridging Product, Marketing, and Sales. Drive field enablement through effective messaging, training, and content creation, ensuring sellers and partners can confident...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion enablement initiatives across Technical and Sales domains, partnering with experts to define and execute programs. Lead content development, delivery, and continuous improvement efforts to en...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Unlock potential by leading content and community initiatives that drive engagement and growth. Collaborate with creative teams to craft compelling narratives and activate ambassador networks, ensurin...

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Drive compelling content and community engagement to enhance brand visibility and growth. Lead content strategy, social media initiatives, and ambassador programs, ensuring alignment with marketing go...

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $190K *

Unlock potential by leading the strategy for an AI-first marketplace, driving product lifecycle, and shaping commercial mechanics to enhance third-party AI agent adoption and enterprise customer engag...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $110K *

Champion customer success by managing enterprise accounts, providing tailored guidance, and driving product adoption to maximize business outcomes and growth opportunities throughout the customer life...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Champion client success by managing enterprise accounts, driving growth, and enhancing internal processes. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with enterprise clients to drive success through strategic account management, technical support, and collaboration with internal teams, ensuring optimal outcomes in a dynamic environment while...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $186K *

Pioneer innovative product strategies, overseeing end-to-end management of complex portfolios. Drive customer-centric solutions while ensuring alignment with business objectives and regulatory standar...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $186K *

Join a dynamic team to oversee product management, driving strategy and innovation. You'll lead initiatives that enhance customer experience and profitability while collaborating with cross-functional...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $186K *

Shape the future of product management by overseeing strategic initiatives, driving innovation, and enhancing customer experiences through effective product development and execution. Collaborate with...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $186K *

Empower your career by leading product strategy and innovation. Oversee product management, enhance customer experiences, and drive profitability through strategic insights and collaboration with cros...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $186K *

Join a team that's shaping the future of product management by overseeing innovative solutions that meet customer needs while driving profitability. Lead strategic initiatives and collaborate across f...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $186K *

Unlock potential by leading product strategy and management, ensuring alignment with customer needs and business objectives. Drive innovation and enhance customer experience through effective collabor...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $120K *

Unlock brand potential by leading innovative content strategies that drive engagement and establish thought leadership in student wellbeing and healthcare. Collaborate cross-functionally to create imp...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$94K - $164K *

Optimize product strategy and delivery by leveraging customer insights, AI tools, and cross-functional collaboration to enhance healthcare solutions and drive measurable value for users and the busine...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$220K - $250K *

Lead partner marketing initiatives, defining strategy and execution in collaboration with GTM leadership. Drive co-marketing efforts, track success metrics, and innovate to enhance ROI for partners an...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $135K *

Elevate client experiences by delivering exceptional stock plan administration and support. Utilize your equity compensation expertise to collaborate with internal teams, ensuring the seamless executi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

The Senior Marketing Manager will lead marketing initiatives to drive brand growth, client engagement, and revenue performance in a defense tech startup. This role involves overseeing the planning and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $105K *

Join our team to drive client success for mid-market RIAs. You'll manage relationships, ensure adoption, and facilitate growth through strategic guidance and training, all while collaborating with cro...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Advance technology initiatives by leading cross-functional teams to deliver impactful solutions. Collaborate with stakeholders to translate strategic goals into actionable plans, ensuring successful p...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$113K - $149K *

Join a team that's driving innovation in Energy SaaS. Lead product strategies, modernize offerings, and collaborate cross-functionally to enhance customer value and profitability while achieving measu...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform procurement strategies while leading sourcing efforts in Chemicals, API, Sterilization, and Resin categories, ensuring cost efficiency, supply stability, and enhanced supplier performance fo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$102K - $120K *

Lead high-impact proposal efforts globally, managing complex RFIs and RFPs. Drive collaboration, ensure quality, and optimize strategies for proposal submissions in a fast-paced, deadline-focused envi...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.