Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Staff Portables and Power Quality Engineer
$191K - $233K *
Drive quality excellence in our Supply Chain by collaborating across teams to ensure high standards for product development and manufacturing. Champion user experience through effective quality system...
Reposted 2 weeks ago
Senior Service Delivery Manager
$110K - $130K *
Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...
1 week ago
$90K - $110K *
Manage procurement services to enhance customer satisfaction through effective contract strategies and team leadership, ensuring timely delivery of Base Operations Support services while maintaining h...
4 weeks ago
$120K - $130K *
Transform marketing strategies and drive growth as a hands-on leader. Collaborate with teams to optimize campaigns, enhance lead generation, and present strategic insights to executives, all while man...
2 weeks ago
$100K - $120K *
Transform product strategy and execution in a dynamic veterinary healthcare sector. Drive innovation from concept through commercialization, leading cross-functional teams, ensuring market alignment...
Reposted 1 week ago
Senior Revenue Enablement Specialist - Product
$142K - $178K *
Shape the future of product enablement by designing impactful training programs for go-to-market teams. Own revenue readiness for launches, collaborate with cross-functional partners, and leverage dat...
2 weeks ago
Senior Revenue Enablement Specialist - Product
$128K - $160K *
Build impactful product enablement programs to ensure go-to-market teams are equipped and confident in selling new products. Collaborate with cross-functional teams to define standards and measure suc...
2 weeks ago
Senior Revenue Enablement Specialist - Product
$128K - $178K *
Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...
2 weeks ago
Senior Product Marketing Manager
$136K - $199K *
Join our dynamic team as a Senior Product Marketing Manager, driving Go-to-Market strategies for innovative email security solutions. Collaborate with cross-functional teams to create impactful messag...
1 week ago
Senior Product Marketing Manager
$166K - $244K *
Lead the charge in driving Go-to-Market strategies for innovative email security solutions. Collaborate with cross-functional teams to create impactful messaging and content, ensuring market success a...
1 week ago
Customer Success Manager - BillReview IQ
$95K - $115K *
Unlock potential by leading strategic client relationships and driving growth for large-scale accounts. Utilize your expertise in legal spend management to enhance customer satisfaction and deliver ta...
Yesterday
Senior Revenue Enablement Specialist - Product
$142K - $178K *
Transform our go-to-market teams by designing impactful product enablement programs. Own revenue readiness for launches, collaborate with cross-functional teams, and leverage data to enhance sales eff...
2 weeks ago
$80K - $95K *
Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...
2 weeks ago
Senior Team Manager, Mid-Market Sales
$260K - $325K *
Lead a dynamic team of Account Executives to drive growth in mid-market accounts, fostering strategic sales cycles and delivering impactful solutions across diverse industries while mentoring for opti...
2 weeks ago
Senior Client Delivery Specialist
$90K - $120K *
Champion exceptional client service by managing complex relationships, leading initiatives, and solving data challenges within wealth management technology. Drive improvements and support objectives a...
Reposted 2 days ago
Senior Product Marketing Manager
$116K - $225K *
Drive market success by developing strategies and messaging for client solutions, collaborating across teams to enhance positioning, and leading go-to-market initiatives that align with customer needs...
3 weeks ago
$55K - $116K *
Empower your career by providing advanced knowledge management expertise to enhance user experience and content strategies within a dynamic DoD environment, collaborating with teams to drive continuou...
Yesterday
Senior Product Marketing Manager
$130K - $155K *
Innovate industry narratives and drive targeted marketing strategies across diverse sectors. Own positioning, messaging, and revenue goals while collaborating with sales and product teams to enhance c...
Yesterday
Senior Lifecycle Marketing Manager
$110K - $130K *
Empower patient journeys through strategic lifecycle marketing. Own the design, execution, and optimization of automated communication programs, collaborating cross-functionally to enhance engagement...
2 weeks ago
$110K - $130K *
Transform product vision into actionable strategies by leading end-to-end ownership, ensuring alignment across stakeholders, and driving measurable outcomes in an Agile environment. Champion continuou...
2 days ago
$110K - $130K *
Partner with us to drive product strategy and execution, ensuring alignment across stakeholders while optimizing user experience and business outcomes in an Agile environment...
2 days ago
$110K - $130K *
Help us drive business value as a Senior Product Owner, overseeing product ownership from discovery to post-launch. Collaborate with stakeholders to shape strategy, manage backlogs, and ensure success...
2 days ago
$110K - $130K *
Lead end-to-end product ownership, driving strategy and execution in an Agile environment. Collaborate with stakeholders to optimize product performance and deliver measurable outcomes while balancing...
2 days ago
Customer Success Manager - West Coast Region
$75K - $90K *
Join a team that's dedicated to enhancing customer success by managing relationships, driving revenue growth, and ensuring exceptional service for K-12 education clients. Collaborate across department...
Reposted 1 week ago
Senior Program Manager, Life Sciences
$170K - $200K *
Lead the charge in managing complex Life Sciences programs, ensuring alignment with customer commitments. Drive delivery across teams, proactively addressing risks and building a PMO as the business s...
1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.