Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$191K - $233K *

Drive quality excellence in our Supply Chain by collaborating across teams to ensure high standards for product development and manufacturing. Champion user experience through effective quality system...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Manage procurement services to enhance customer satisfaction through effective contract strategies and team leadership, ensuring timely delivery of Base Operations Support services while maintaining h...

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$120K - $130K *

Transform marketing strategies and drive growth as a hands-on leader. Collaborate with teams to optimize campaigns, enhance lead generation, and present strategic insights to executives, all while man...

Milton, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Transform product strategy and execution in a dynamic veterinary healthcare sector. Drive innovation from concept through commercialization, leading cross-functional teams, ensuring market alignment...

London, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$142K - $178K *

Shape the future of product enablement by designing impactful training programs for go-to-market teams. Own revenue readiness for launches, collaborate with cross-functional partners, and leverage dat...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$128K - $160K *

Build impactful product enablement programs to ensure go-to-market teams are equipped and confident in selling new products. Collaborate with cross-functional teams to define standards and measure suc...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$128K - $178K *

Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $199K *

Join our dynamic team as a Senior Product Marketing Manager, driving Go-to-Market strategies for innovative email security solutions. Collaborate with cross-functional teams to create impactful messag...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $244K *

Lead the charge in driving Go-to-Market strategies for innovative email security solutions. Collaborate with cross-functional teams to create impactful messaging and content, ensuring market success a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by leading strategic client relationships and driving growth for large-scale accounts. Utilize your expertise in legal spend management to enhance customer satisfaction and deliver ta...

Tennessee, USRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$142K - $178K *

Transform our go-to-market teams by designing impactful product enablement programs. Own revenue readiness for launches, collaborate with cross-functional teams, and leverage data to enhance sales eff...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$260K - $325K *

Lead a dynamic team of Account Executives to drive growth in mid-market accounts, fostering strategic sales cycles and delivering impactful solutions across diverse industries while mentoring for opti...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Champion exceptional client service by managing complex relationships, leading initiatives, and solving data challenges within wealth management technology. Drive improvements and support objectives a...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Staffing

$116K - $225K *

Drive market success by developing strategies and messaging for client solutions, collaborating across teams to enhance positioning, and leading go-to-market initiatives that align with customer needs...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$55K - $116K *

Empower your career by providing advanced knowledge management expertise to enhance user experience and content strategies within a dynamic DoD environment, collaborating with teams to drive continuou...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Innovate industry narratives and drive targeted marketing strategies across diverse sectors. Own positioning, messaging, and revenue goals while collaborating with sales and product teams to enhance c...

Yesterday

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Empower patient journeys through strategic lifecycle marketing. Own the design, execution, and optimization of automated communication programs, collaborating cross-functionally to enhance engagement...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform product vision into actionable strategies by leading end-to-end ownership, ensuring alignment across stakeholders, and driving measurable outcomes in an Agile environment. Champion continuou...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Partner with us to drive product strategy and execution, ensuring alignment across stakeholders while optimizing user experience and business outcomes in an Agile environment...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Help us drive business value as a Senior Product Owner, overseeing product ownership from discovery to post-launch. Collaborate with stakeholders to shape strategy, manage backlogs, and ensure success...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Lead end-to-end product ownership, driving strategy and execution in an Agile environment. Collaborate with stakeholders to optimize product performance and deliver measurable outcomes while balancing...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$75K - $90K *

Join a team that's dedicated to enhancing customer success by managing relationships, driving revenue growth, and ensuring exceptional service for K-12 education clients. Collaborate across department...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Lead the charge in managing complex Life Sciences programs, ensuring alignment with customer commitments. Drive delivery across teams, proactively addressing risks and building a PMO as the business s...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.