Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$115K - $160K *

Drive the launch of a customer experience program across multiple countries, managing escalations and improvements. Collaborate with leaders to ensure successful implementation and deliver results tha...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Shape the future of our organic social media presence by managing channels, coordinating campaigns, and leveraging analytics to enhance engagement and community growth across multiple platforms...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $160K *

Empower your career by driving customer success in automation. As a key advisor, you'll enhance relationships, monitor engagement, and identify growth opportunities, ensuring optimal use of robotic so...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of customer engagement by driving adoption and success of robotic automation solutions. Build strong relationships, monitor customer health, and identify growth opportunities to enhan...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion customer success by building strong relationships, driving engagement, and identifying growth opportunities in automation solutions. Collaborate cross-functionally to enhance customer experie...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K *

Shape the future of our product by leading strategic direction and cross-functional collaboration. Utilize UX research and insights to inform product design, delivery, and ongoing evolution while driv...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $150K *

Drive customer success by managing onboarding processes and enhancing client relationships. Collaborate with cross-functional teams to ensure project execution and deliverables meet client needs while...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $154K *

Lead the onboarding journey for new dealer partners, ensuring a seamless launch experience through effective project management and cross-functional collaboration. Drive continuous improvement initiat...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Shape customer success by building strong partnerships, managing accounts, and translating data into actionable insights. Drive advocacy and operational efficiency while collaborating cross-functional...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Champion complex programs across global, payer, and partnership growth areas. Collaborate with cross-functional teams to transform strategic priorities into actionable plans, ensuring timely delivery...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Drive product innovation by managing the entire product life cycle, from strategic planning to execution. Collaborate with cross-functional teams to deliver user-friendly solutions that meet market ne...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $140K *

Lead the charge in designing and executing a world-class event marketing strategy that enhances brand visibility and drives engagement across Higher Education and K-12 markets, while managing a dynami...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $208K *

Unlock potential by managing key client accounts, driving growth through strategic planning and relationship building. Collaborate with teams to deliver tailored solutions and maximize customer satisf...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Transform your career by partnering with leadership to drive strategic initiatives, analyze complex data, and deliver actionable insights that enhance decision-making and propel business growth across...

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$142K - $178K *

Engage with dynamic startups as a Relationship Manager, driving adoption of financial products and ensuring impactful experiences. Collaborate with founders to optimize growth and retention while mana...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $105K *

Unlock potential by leading the design and delivery of impactful training programs for Client Success teams. Collaborate with leadership to enhance engagement and drive results through innovative lear...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $230K *

Join a team that's transforming enterprise billing and accounts receivable. You'll build processes and systems from the ground up, ensuring timely invoicing and cash flow while collaborating with sale...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $190K *

Drive member activation by leading a cross-functional team to optimize outreach, incentives, and messaging strategies. Own the activation roadmap and funnel metrics to enhance engagement and ensure sc...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$132K - $174K *

Engage with a dynamic team to drive product vision and strategy for guest-facing digital applications, collaborate across functions, and innovate solutions that enhance user experience while achieving...

Vancouver, BCIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Champion client success by nurturing relationships and maximizing product value. Collaborate with teams to enhance customer experience and drive growth in the public sector. Your expertise will be key...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Manage customer success initiatives for a portfolio of strategic clients, ensuring satisfaction and retention. Collaborate with cross-functional teams to deliver tailored solutions, drive product adop...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.